Infomaniak Review 2025. Is infomaniak.com good web hosting in Switzerland?
17 user reviews; 0 support responses; 0 testimonials; 48 products, 0 promotions, 9 social accounts, Semrush #479476; π listed 2015 (#20877)
Rue Eugène-Marziano 25
Geneve , GE 1227 CH
β Phone +41 22 820 3544
π Fax +41 22 820 3546
π§ hostmaster@i...Website language(s): en-US fr-FR de-DE it-IT es-ES
πͺ Most Recent Customer Reviews
π
-anonymous- (ppalicante@h...)
π Infomaniak es una estafa.
ContratΓ© un dominio privado con ellos y lo configurΓ© sin reanudar automΓ‘ticamente, pero ellos, sin mi permiso y cobrΓ‘ndome mΓ‘s de lo debido.
No recomendable.
ContratΓ© un dominio privado con ellos y lo configurΓ© sin reanudar automΓ‘ticamente, pero ellos, sin mi permiso y cobrΓ‘ndome mΓ‘s de lo debido.
No recomendable.
π
Fabian Belser (fabianbelser@g...) / videobelser.ch
π I have 3 unanswered questions to the support I sent them on December 29th 2020, the second one on January 8th 2021 and the third one on January 30th 2021. INFOMANIAK IS EXPENSIVE BUT THE SUPPORT DOESN'T ANSWER.
π
-anonymous- (dickciochepens@g...) / diversi-siti.net
π Decisamente scadente, servizi offerti non allineati con quanto promettono e indicato nel loro sito. L'assistenza Γ¨ pessima. Domandate e aspettate almeno 2 giorni. Ma siate pronti anche alla settimana. Se vi Γ¨ un problema da risolvere vi rispondono 2 o 3 volte, dopodichΓ© vi ignoreranno. Sconsigliatissimo se si intende usarlo per lavoro. Meglio pagare poco di piΓΉ per un assistenza migliore (nel mio caso promettono 200mb di allegati, fornisci loro lo screenshot con l'errore del loro sistema settato a 25 mb, l'assistenza sostiene di non riscontrare il problema e di controllare il mio sistema operativo, firewall etc), ovviamente utilizzo il loro webmail.
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π Editorial Review
(3*) π§ Services: Web HostingDomain Registration ICANN registrar Own datacenterβ Redirected domains: infomaniak.ch infomaniak.fr infomaniak.es infomaniak.de infomaniak.at
Infomaniak (founded 1994, Geneva) is a Swiss, employee-owned cloud and hosting provider known for its privacy-first, eco-responsible posture and sovereign infrastructure. They have grown from an ISP and web pioneer into a full cloud platform serving 200,000+ customers, run by 200+ employees, and operating data centers they design and manage in Switzerland. Since 2007 they have powered operations with certified renewable energy and continuously extend sustainability practices (outside-air cooling without A/C, long hardware lifecycles, own solar, 200% COβ offset via myclimate).
The catalog spans mainstream hosting and specialty cloud:
- Shared Web hosting: SSD storage (e.g., 250 GB/20 sites on flagship plan), unlimited traffic and databases, EV or free DV SSL, automatic daily backups, SSH/Cron, WordPress and 100+ CMS installers, and performance isolation (DBs on dedicated back-end nodes).
- Cloud servers (Managed & Unmanaged VPS): OpenStack-based instances with guaranteed resources, root access, snapshots, block/object storage, load balancers, and GPU options; managed variants add tooling, backups, and support.
- Very High Availability (VHA) Cloud: multi-DC clustered deployments with a contractual SLA up to 99.99%+ and tailored design.
- Public Cloud & Kubernetes: managed Kubernetes atop the Public Cloud ecosystem (instances, LB, DNSaaS, storage).
- Email & Collaboration: Mail Service plus kDrive/Swiss Backup for workspace and backups.
- Colocation / Housing: racks and interconnects in Tier III+ Swiss DCs.
- Jelastic Cloud (PaaS): turn-key PaaS with per-resource scaling.
- Specialty media: professional radio and video streaming platforms.
- Domains & SSL: registrar services and Sectigo/Letβs Encrypt certificates.
Positioning is strongly European and "sovereign": data, software, and support are kept in Switzerland; solutions rely on in-house software or auditable open-source (OpenStack, Debian, etc.); no data is mined or used to train AI; vendor lock-in is mitigated through open formats and documented APIs. A notable limitation is the lack of classic off-the-shelf dedicated physical servers; needs there are met via cloud/VHA or colocation.
π° Price & Cost
Pricing is generally competitive but not bargain-basement, reflecting the Swiss-made, green, sovereign stack. Billing can be monthly or annual depending on the product; prices are shown excl. VAT, and the account currency (CHF/EUR) depends on the customerβs postal address.
Payment methods: Visa, Mastercard, CB (Carte Bleue), PostFinance (CHF), bank transfer (IBAN), PayPal, TWINT, and prepaid account top-ups (CHF/EUR).
Money-back guarantee: 30-day "satisfied or refunded" for first orders of Web Hosting, Mail Service, kDrive, Swiss Backup, Managed/Unmanaged Cloud Server, Jelastic Cloud, Synology. Request through support/chat/phone within 30 days of activation; refunds go to the original payment method and apply only to the first order of each service.
π’ Data Center
All facilities are in Switzerland (around Geneva and Winterthur), designed/built and operated by Infomaniak with Tier III+ architecture and N+1 power/cooling redundancy. Certifications include ISO 27001 (security), ISO 14001 (environment), ISO 50001 (energy), and ISO 9001 (quality). Network edge uses multi-100G connectivity with Tier-1 carriers and peering on Swiss IXs.
Sustainability is a defining trait: in January 2025 Infomaniak inaugurated a Geneva data center that recovers 100% of consumed electricity as heat, enough to warm ~6,000 homes/year. All operations run on certified renewables; components are sourced locally when possible, and hardware lifecycles are extended up to 15 years.
Uptime / SLA (headline):
- Managed/Unmanaged Cloud Servers: 99.99% monthly (up to ~5 minutes max downtime/month) with defined service credits (cap up to 50%).
- Public Cloud: Instances/LBs 99.99%; Block/Object Storage & Snapshots 99.90%.
- Very High Availability / clustered hosting: contractual SLA up to 99.99% (higher for bespoke projects).
- Web hosting inherits platform-wide 99.99% commitment.
βοΈ Customer Support
Support is based in Switzerland (Geneva and Winterthur) in multiple languages (EN/FR/DE/IT/ES). Standard guidance indicates:
- Phone: typically 5/7 (e.g., ~06:00β19:00).
- Email: 7/7 (e.g., ~06:00β23:00).
- Chat: via the help portal; availability within staffed hours.
- Premium Support (optional): phone/email/chat 7/7 (06:00β23:00) plus 24/7 emergency with faster response SLAs.
Self-help includes a knowledge base, FAQ, and video tutorials.
π¨ Control Panel
Administration centers on Infomaniak Manager (their in-house console) for domains, hosting, billing, users, backups, SSH/Web-FTP, DBs, etc.
- Public Cloud: also exposes the OpenStack Horizon dashboard.
- Jelastic Cloud: managed through the Jelastic Dashboard (launched from the Manager).
They do not use cPanel/Plesk by default.
π― Conclusion
Infomaniak stands out as an ethical, sovereign Swiss cloud with real sustainability leadership, audited security/quality standards, and clear 99.99% SLAs on core compute. The platform covers most needsβfrom shared WordPress sites to managed Kubernetes, VHA clustering, and media streamingβwhile keeping data residency in Switzerland and avoiding lock-in through open standards.Trade-offs exist: pricing can feel slightly higher than mass-market hosts; classic dedicated servers arenβt sold as a standard retail SKU; and phone coverage outside premium hours may not match 24/7 call centers elsewhere. For organizations that value privacy, compliance, green operations, and European technological independence, Infomaniak is a compelling, future-minded choice. For purely lowest-cost hosting or bare-metal customization at commodity prices, alternatives may be more suitable.
π Server locations:
Genevaπ’ Special pages

Website research for Infomaniak on September 2, 2025 by WebHostingTop
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π Web stats
| β Targeting: | Austria, Canada, France, Germany, Italy, Spain, Switzerland, United Kingdom, United States |
| π Details for https://www.infomaniak.com/en | |
|---|---|
| π₯ Website DNS: | MX::mta-gw.infomaniak.ch => 83.166.143.57 ( Lancy ) / Infomaniak Network SA - infomaniak.ch ns2.infomaniak.ch => 84.16.67.66 ( Carouge ) / Infomaniak Network SA - infomaniak.ch ns1.infomaniak.ch => 84.16.66.66 ( Carouge ) / Infomaniak Network SA - infomaniak.ch |
| π Website IP: | 185.125.25.1 |
| π IP localization: | Switzerland, Geneve, Lancy - see top providers in Confoederatio Helvetica |
| π ISP Name, URL: | Infomaniak Network SA, infomaniak.ch |
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π Infomaniak News / Press release
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π£ Infomaniak Social Networks
https://twitter.com/infomaniak
Les dernières actualités d'Infomaniak. Acteur cloud suisse, indépendant et engagé pour l'écologie. Sprechen Sie Deutsch? https://twitter.com/infomaniak_de
Account started from May, 2009, having already 6665 tweets with 10039 followers and 99 friends. Last activity on .
Les dernières actualités d'Infomaniak. Acteur cloud suisse, indépendant et engagé pour l'écologie. Sprechen Sie Deutsch? https://twitter.com/infomaniak_de
Account started from May, 2009, having already 6665 tweets with 10039 followers and 99 friends. Last activity on .
https://twitter.com/infomaniak_de
Account started from November, 2020, having already 763 tweets with 917 followers and 7 friends.
Account started from November, 2020, having already 763 tweets with 917 followers and 7 friends.
Language de
https://www.facebook.com/infomaniaknetwork/
About: As a key Swiss hosting service in Europe for more than 20 years, Infomaniak offers an ecosystem of professional products for your sites, emails, newsletters, videos, podcasts and events.
Infomaniak Network account is having lots of likes, talking about them many people. Last activity on .
About: As a key Swiss hosting service in Europe for more than 20 years, Infomaniak offers an ecosystem of professional products for your sites, emails, newsletters, videos, podcasts and events.
Infomaniak Network account is having lots of likes, talking about them many people. Last activity on .
https://www.linkedin.com/company/infomaniak-network-sa/
Infomaniak Network SA (established 1994) is a Privately Held entity having 742 followers on LinkedIn and 51-200 employees, industry Internet.
Infomaniak Network SA (established 1994) is a Privately Held entity having 742 followers on LinkedIn and 51-200 employees, industry Internet.
Infomaniak BlogΒ Β Using Wordpress version 6.2.7. First post from October, 2016, with total 213 articles, Language en-US (real language fr). Latest post on
Reviewsπͺ Infomaniak Customer Ratings
The quick stats of Infomaniak profile shows a note average of 5.4 out of 10, counting 17 opinions. (few listed on the top of the page)
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| (8 = 47.06%) | |
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| (1 = 5.88%) | |
| (8 = 47.06%) |
Filter by language: SHOW ALL(17)Β Β EN(12)Β Β FR(2)Β Β ES(1)Β Β IT(1)Β Β DE(1)
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π
-hidden- (pittaluga.tim@g...) / bewertungenkaufen.ch
π Ich musste fΓΌr Kunden Domains registrieren, erstmal auf meinem Konto Parkieren, schon das zweite Mal wurde ich gesperrt, letztes mal musste ich um mich zu intentivizieren meine ID schicken, da der link welcher man erhΓ€lt beziehungsweise die app dazu nicht funktioniert. Das Geld hat Infomaniak erhalten mich jedoch gesperrt und der Domain gilt nach wie vor als zu haben. Infomaniak hat nicht einmal einen Stern verdient keinerlei Antwort auf meine Email Anfrage, bereits schon seit zwei Tagen. Wir werden daher alle 54 Domains zu einem Benutzer Freundlicher Anbieter tranverieren, Infomaniak war einst wirklich klasse, immer mehr nimmt jedoch die Benutzerfreundlichkeit deutlich ab.
π
-anonymous- (-hidden-) / godart-inter.net
π Hi,
I tend to agree with the fact that probably things went for the worse. I have been using mostly their storage and email for material I did not want to store elsewhere for privacy reason as well as a more private email. I had no reason to complain but then again I was not using much of their services.
Two years ago, I missed a payment. They contacted me on my secondary email to warn me about it and I reacted accordingly. This time, they sent it on my hosted email only and within 7 days had deleted all my data. Within 15 days I asked them to restore a back-up as I had very important documents there: they had none.
Infomaniak had the right to delete the few gigabytes I had on their servers after a failed payment. But you might ask yourself you want to commit to a company that handles a 10 year customer that way.
There has been a lot of complains about their new console and the new products they shipped seem hastily put together. If you claim to want to [read more...]
I tend to agree with the fact that probably things went for the worse. I have been using mostly their storage and email for material I did not want to store elsewhere for privacy reason as well as a more private email. I had no reason to complain but then again I was not using much of their services.
Two years ago, I missed a payment. They contacted me on my secondary email to warn me about it and I reacted accordingly. This time, they sent it on my hosted email only and within 7 days had deleted all my data. Within 15 days I asked them to restore a back-up as I had very important documents there: they had none.
Infomaniak had the right to delete the few gigabytes I had on their servers after a failed payment. But you might ask yourself you want to commit to a company that handles a 10 year customer that way.
There has been a lot of complains about their new console and the new products they shipped seem hastily put together. If you claim to want to [read more...]
π
-anonymous- (-no email-)
π nothing to complain about. the support is very technical, very accessible and always present. we always have access to the follow-up of the events to come or in progress so that we are never helpless. their administration console evolves constantly to allow us always more functionalities.
π
-anonymous- (-no email-)
π Plus que satisfait, des services trΓ¨s rΓ©actifs, lβinterface est intuitive, globalement trΓ¨s bien ! Je recommande
π
-hidden- (-no email-)
π Une relation client au top. Le jour et la nuit par rapport Γ OVH.
De très bon prix par rapport à la Suisse.
Et une excellente alternative au gafam
De très bon prix par rapport à la Suisse.
Et une excellente alternative au gafam
π
-hidden- (Bob@y...)
π One of the best clients service I encounter in IT over the years. Always willing to help even in areas where they are not obligated to. Service itself is quite cheap for the quality offered. I'll recommend Infomaniak any day.
π
-anonymous- (-no email-)
π Never had a problem! A very reliable infrastructure and they care A LOT for the environment.
- Hosting shared servers are very powerfull and my sites are very fast
- You can install nodeJS, mongoDB, Varnish, Redis, etc in one click on a private server
- Support is very kind and answers fast. Only very technical questions take longer to be answered.
Very happy with them!
- Hosting shared servers are very powerfull and my sites are very fast
- You can install nodeJS, mongoDB, Varnish, Redis, etc in one click on a private server
- Support is very kind and answers fast. Only very technical questions take longer to be answered.
Very happy with them!
π
-anonymous- (-hidden-) / progresser-en-informatique.com
π I have been hosting my sites at infomaniak for over 10 years and I recommend this host without any hesitation. The products are constantly evolving and the support is really responsive and attentive.
π
-anonymous- (-no email-)
π Unreliable services and support.
Even with the paid plan, I was not able to contact them to know why they blocked some features on my website on a Friday. The services are so slow they are barely usable.
Used to be okay, it is no longer the case.
Even with the paid plan, I was not able to contact them to know why they blocked some features on my website on a Friday. The services are so slow they are barely usable.
Used to be okay, it is no longer the case.
π
-anonymous- (team@w...) / francetabs.com
π I've been a client for the past 10 years, and it used to be a very good service. But since 2015 when they launched their new console, it's getting worse and worse, especially their support. It was never exceptional, but at least they did their best to assist you. Now, not only they only offer a very limited support over the week-end (it's closed between 6PM Friday until to 7AM Monday), which is a no go. they claim to be on top of their game, but don't offer any support on week-ends (well, you can still submit an 'urgent' ticket, but don't expect an answer), seriously?
Here is a relevant example of their incompetence: we can't start node.js, which is available on our server. For some reason it generates an error. 10 days (!!) after our initial support request (we got the first reply after 48hours), they ask us to send them the command we use for the 3rd time! Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple [read more...]
Here is a relevant example of their incompetence: we can't start node.js, which is available on our server. For some reason it generates an error. 10 days (!!) after our initial support request (we got the first reply after 48hours), they ask us to send them the command we use for the 3rd time! Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple [read more...]
π
-anonymous- (tatayoyo@p...) / objectif-terre.ch
π Hello, we are pleased to give a very positive opinion for the professionalism of infomaniak. Attentive to his clients and always ready to help us by having very pleasant advisors most of the time.
π
-anonymous- (-hidden-) / barbara-photography.com
π The best quality/price ratio for high quality web hosting. The support is very available and efficient, the infrastructure is reliable and Infomaniak is constantly evolving its services without increasing its prices!
π
freetz (freetz@h...) / darkboard.net
π Unprofessional Host
They have decided to suspend my account with informing me in advance on a friday at 4PM for reasons they cannot even justify (claiming a complain from Clean-MX which I have contacted and have denied this information).
They were unable to reply to my requests between 4 and 6PM because customer service was too busy and of course there is no support on weekend. This is not acceptable so don't host anything there excepted if it's not important or if you can accept unreliable hosting and just need cheap hosting.
They have decided to suspend my account with informing me in advance on a friday at 4PM for reasons they cannot even justify (claiming a complain from Clean-MX which I have contacted and have denied this information).
They were unable to reply to my requests between 4 and 6PM because customer service was too busy and of course there is no support on weekend. This is not acceptable so don't host anything there excepted if it's not important or if you can accept unreliable hosting and just need cheap hosting.
π
albert quay (beachbreeze@l...) / joomla.com
π infomaniak.ch is abolsutely terrible.
I stummbled on their services while looking to host a client account. They seemed ok and I called ahead to make sure they weren't deadbeats. I paid for service and got my confirmation email, I wait a day or so and email back inquiring about the ftp info? They stated that since I was from the US i needed to scan my passport to prove my identification, mind you this is AFTER I paid for service. I checked and this request is very illegal.
Now its been a couple weeks and I'm still waiting for a refund. When I inquired about that, they flat out said " Sorry but we're on vacation and have a reduced staff, we'll take care of your refund when we return"...
I stummbled on their services while looking to host a client account. They seemed ok and I called ahead to make sure they weren't deadbeats. I paid for service and got my confirmation email, I wait a day or so and email back inquiring about the ftp info? They stated that since I was from the US i needed to scan my passport to prove my identification, mind you this is AFTER I paid for service. I checked and this request is very illegal.
Now its been a couple weeks and I'm still waiting for a refund. When I inquired about that, they flat out said " Sorry but we're on vacation and have a reduced staff, we'll take care of your refund when we return"...