Infomaniak negative review #50735 by -anonymous- on Oct 2020
Infomaniak got a negative review on
Rue Eugène-Marziano 25
Geneve , GE 1227 CH
☎ Phone +41 22 820 3544
📠 Fax +41 22 820 3546
📧 hostmaster@i...-anonymous- ( -hidden- )
Hi,
I tend to agree with the fact that probably things went for the worse. I have been using mostly their storage and email for material I did not want to store elsewhere for privacy reason as well as a more private email. I had no reason to complain but then again I was not using much of their services.
Two years ago, I missed a payment. They contacted me on my secondary email to warn me about it and I reacted accordingly. This time, they sent it on my hosted email only and within 7 days had deleted all my data. Within 15 days I asked them to restore a back-up as I had very important documents there: they had none.
Infomaniak had the right to delete the few gigabytes I had on their servers after a failed payment. But you might ask yourself you want to commit to a company that handles a 10 year customer that way.
There has been a lot of complains about their new console and the new products they shipped seem hastily put together. If you claim to want to replace
Dropbox, which I would very much welcome, make sure you have a product that matches.
I was lured by the Swiss reputation for reliability, the fact that they advertised clean energy and their servers being very protected. It turns out that their handling of data was a weak point. And ultimately, when it comes to a data company, I am not sure that anything else matters.
Besides, they are not cheap. Pay premium for par or sub par service ? Your call.
I tend to agree with the fact that probably things went for the worse. I have been using mostly their storage and email for material I did not want to store elsewhere for privacy reason as well as a more private email. I had no reason to complain but then again I was not using much of their services.
Two years ago, I missed a payment. They contacted me on my secondary email to warn me about it and I reacted accordingly. This time, they sent it on my hosted email only and within 7 days had deleted all my data. Within 15 days I asked them to restore a back-up as I had very important documents there: they had none.
Infomaniak had the right to delete the few gigabytes I had on their servers after a failed payment. But you might ask yourself you want to commit to a company that handles a 10 year customer that way.
There has been a lot of complains about their new console and the new products they shipped seem hastily put together. If you claim to want to replace
Dropbox, which I would very much welcome, make sure you have a product that matches.
I was lured by the Swiss reputation for reliability, the fact that they advertised clean energy and their servers being very protected. It turns out that their handling of data was a weak point. And ultimately, when it comes to a data company, I am not sure that anything else matters.
Besides, they are not cheap. Pay premium for par or sub par service ? Your call.
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