Infomaniak negative review #44715 by team@w... on Dec 2019
Infomaniak got a negative review on
Rue Eugène-Marziano 25
Geneve , GE 1227 CH
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📧 hostmaster@i...-anonymous- ( team@w... )
I've been a client for the past 10 years, and it used to be a very good service. But since 2015 when they launched their new console, it's getting worse and worse, especially their support. It was never exceptional, but at least they did their best to assist you. Now, not only they only offer a very limited support over the week-end (it's closed between 6PM Friday until to 7AM Monday), which is a no go. they claim to be on top of their game, but don't offer any support on week-ends (well, you can still submit an 'urgent' ticket, but don't expect an answer), seriously?
Here is a relevant example of their incompetence: we can't start node.js, which is available on our server. For some reason it generates an error. 10 days (!!) after our initial support request (we got the first reply after 48hours), they ask us to send them the command we use for the 3rd time! Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple example we have collected over the recent years. Dashboard is OK, but when it comes to performances, same thing: they used to rock the world with lightning fast servers and a 99.99% uptime. But now, it's frequent that their servers go down, they usually reply it's our fault, but we use several "cloud" servers, it does not make any sense that they all go down at the same time... From being super satisfied (and promoting their services), I became disenchanted and I'd advice you to consider other options.
Here is a relevant example of their incompetence: we can't start node.js, which is available on our server. For some reason it generates an error. 10 days (!!) after our initial support request (we got the first reply after 48hours), they ask us to send them the command we use for the 3rd time! Not only that's the command they give in their FAQ, but how you start node.js anyway. And that's just one of the multiple example we have collected over the recent years. Dashboard is OK, but when it comes to performances, same thing: they used to rock the world with lightning fast servers and a 99.99% uptime. But now, it's frequent that their servers go down, they usually reply it's our fault, but we use several "cloud" servers, it does not make any sense that they all go down at the same time... From being super satisfied (and promoting their services), I became disenchanted and I'd advice you to consider other options.
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