Strato Review 2025. Is strato.de good web hosting in Germany?
15 user reviews; 0 support responses; 0 testimonials; 68 products, 0 promotions, 13 social accounts, Semrush #757050; π listed 2008 (#6323)
PascalstraΓe 10
Berlin , BE 10587 DE
β Phone 030-300 146 0
π§ impressum@s...Website language(s): nl-NL en-GB fr-FR de-DE es-ES sv-SE
πͺ Most Recent Customer Reviews
π
-anonymous- (-hidden-)
π Strato, dies ist eine Webhosting-MΓΌllfirma, bei der alles kompliziert und verworren ist.
Sie kΓΆnnen ihre Dienste nicht mit Kreditkarten bezahlen. Nur per BankΓΌberweisung!! DrauΓen ist das 21. Jahrhundert, aber sie leben in der Steinzeit. Dann ist es einfacher, UnterstΓΌtzung in die Antarktis zu rufen als zu ihnen. Weil die gesamte Rechnungsverfolgung fΓΌr sie sehr schwierig ist und die fertige Webseite ohne Vorwarnung sofort deaktiviert. Woher nehmen sie ΓΌberhaupt Millionen von Kunden!? Es gibt viel bessere und billigere Unternehmen mit noch besseren Dienstleistungen als ihr MΓΌllunternehmen.
Und danach schreiben sie immer alptraumhafte Antworten, dass es ein MissverstΓ€ndnis gegeben habe, nur damit sie hier nicht ihre Sterne verlieren.
Ich empfehle niemandem, dort seine Dienste in Anspruch zu nehmen. Ich wΓΌnsche ihnen, dass sie bankrott gehen!!
Ich werde die Daten nicht geben, weil Sie nur weitschweifige Antworten bekommen.
Sie kΓΆnnen ihre Dienste nicht mit Kreditkarten bezahlen. Nur per BankΓΌberweisung!! DrauΓen ist das 21. Jahrhundert, aber sie leben in der Steinzeit. Dann ist es einfacher, UnterstΓΌtzung in die Antarktis zu rufen als zu ihnen. Weil die gesamte Rechnungsverfolgung fΓΌr sie sehr schwierig ist und die fertige Webseite ohne Vorwarnung sofort deaktiviert. Woher nehmen sie ΓΌberhaupt Millionen von Kunden!? Es gibt viel bessere und billigere Unternehmen mit noch besseren Dienstleistungen als ihr MΓΌllunternehmen.
Und danach schreiben sie immer alptraumhafte Antworten, dass es ein MissverstΓ€ndnis gegeben habe, nur damit sie hier nicht ihre Sterne verlieren.
Ich empfehle niemandem, dort seine Dienste in Anspruch zu nehmen. Ich wΓΌnsche ihnen, dass sie bankrott gehen!!
Ich werde die Daten nicht geben, weil Sie nur weitschweifige Antworten bekommen.
π
-anonymous- (tomas@t...)
π If no cancellation is noted for the contract, the contract is automatically renewed for another year. Be careful about this dishonest business practice otherwise, you will be trapped in the contract for 2 years like me. I never really used their webhosting services but they are not willing to terminate it under reasonable terms. Avoid this provider in any case.
π
-anonymous- (thomasso153@g...)
π Long story short... worst hosting ever & impossible to terminate.
Their console is difficult to use, hosting overpriced (ask horrible fees for even small administration services) but most terrible is their support - if they have one.
I tried to contact them multiple times about canceling services but no response. However, for some reason they automatically extended services and when I wrote them I didnt want to extend it they didnt bother to respond. Instead of response they escalated payment for collection so I had to pay over 100 EUR for this poor quality service.
Their console is difficult to use, hosting overpriced (ask horrible fees for even small administration services) but most terrible is their support - if they have one.
I tried to contact them multiple times about canceling services but no response. However, for some reason they automatically extended services and when I wrote them I didnt want to extend it they didnt bother to respond. Instead of response they escalated payment for collection so I had to pay over 100 EUR for this poor quality service.
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π Editorial Review
π Strato is part of United Internet(3*) π§ Services: Web HostingDomain RegistrationWebsite Builder Own datacenter
β Redirected domains: strato.com strato.ag strato-pro.com strato.fr strato.es strato.nl strato.se
STRATO (founded in 1997 by Marc-Alexander Ulrich and Norbert Stangl) is a long-standing European host within the United Internet/IONOS Group. They position themselves as a fair, simple and affordable provider with a very broad catalog and a strong emphasis on compliance, sustainability, and security. They report 2M+ customer contracts, 4M+ managed domains, and 100k+ physical/virtual servers hosted in TΓV-certified facilities in Germany and the EU. Since 2008, their data centers have run on 100% green power and are managed under ISO 50001 energy management.
- Shared Hosting & WordPress. Web hosting bundles domains (1β6 included depending on tier), email, SSL, SSD storage, MySQL/MariaDB, HTTP/2, one-click app installs (WordPress/Joomla/Typo3/Drupal), GDPR-compliant operations, BackupControl restores, and DDoS protection. WordPress plans add AI-assisted site creation, automated updates/security, and WooCommerce presets.
- VPS / V-Server (Linux). KVM-based virtual servers with full root, Plesk Web Admin Edition included (higher Plesk tiers optional), 1 IPv4, IPv6 ready, unmetered traffic, up to 1 Gbps port, rescue console, upstream firewall options, Docker-ready images (Ubuntu/Debian/Rocky/Alma), and location choice in Germany/Spain/France during checkout.
- Dedicated & Managed Servers. Current-gen hardware with NVMe, optional managed layer, SSL included, and performance SKUs (higher core/RAM/IOPS) aimed at big data, streaming, and ecommerce workloads.
Business Solutions. Custom/managed hosting and cloud through Cronon GmbH (a STRATO subsidiary) with consulting, security, and operations kept exclusively in Germany. - Email, Domains, Website Builder, SSL, HiDrive. Domains (with Anycast DNS), ad-free email with webmail/IMAP, an AI-assisted website builder, Sectigo SSL choices, and HiDrive (large-scale cloud storage) round out the portfolio. Account access supports 2-factor authentication.
STRATO suits EU-focused customers who prioritize German/EU hosting, certifications, green energy, and a "one-shop" catalogβfrom simple sites to managed servers.
π° Price & Cost
Pricing is generally very competitive at the intro level and available on monthly or annual terms, often with promos (first month/quarter discounted) that revert to standard rates. Note that setup fees appear on several plans, so the effective total can be higher than the headline price once the promo ends. They provide a 30-day money-back guarantee (trial/cancellation within 30 days via the customer login). Payments are supported via SEPA direct debit, PayPal, and credit card (method availability can vary by product).
π’ Data Center
STRATO operates two high-security data centers in Germany (Berlin and Karlsruhe) with data mirroring between sites, battery-backed power, modern fire protection, direct IX connectivity, and annual ISO/IEC 27001 certification by TΓV. For select V-Server products, customers can choose Germany, Spain, or France during ordering. Hosting is GDPR-aligned with options like zero-knowledge encryption for HiDrive.
Uptime/SLA: a blanket public percentage isnβt stated for all products, but optional SLAs exist for server lines, with monthly availability commitments up to 99.99% and priority handling/response times.
βοΈ Customer Support
Customer service is based in Berlin, with more than 150 trained agents handling phone, email, and chat. Standard phone hours are MonβFri 08:00β20:00 and SatβSun 10:00β18:30; a 24/7 hotline is available as a paid add-on from the customer area. A help center, FAQs, YouTube videos, and satisfaction surveys follow each interaction.
π¨ Control Panel
Products are managed through the in-house panel, STRATO Customer - Login for domains, SSL, invoices, and hosting features. Plesk is supplied on servers (Web Admin Edition included with V-Servers; higher editions optional). Separate portals exist for webmail and server access. Security options include 2FA, upstream firewall rules, and DDoS protection; BackupControl enables point-in-time website restores.
π― Conclusion
STRATO is a mature, security- and compliance-centric host with real depth across shared, WordPress, VPS, dedicated, and managed offeringsβdelivered from ISO-certified, green-powered German/EU data centers. The platform fits customers who want GDPR-first hosting, a wide toolset (Plesk, AI builder, WooCommerce, HiDrive), and the stability of a major European provider.The .de site is in German, but STRATO operates localized sites for Netherlands, Spain, UK (via strato-hosting.co.uk ), France, Sweden, but their offer outside Germany is extremely reduced, only to Shared Hosting, Domains & Cloud Storage.
On the flip side, promo-to-renewal jumps mean the long-term effective price can be higher than it first appears, and the uptime posture relies on product-specific/optional SLAs rather than a single public figure for all plans. If those caveats are acceptable, they remain a strong recommendation for EU-based projects that value certifications, sustainability, and data locality alongside an extensive product range.
π Server locations:
π’ Special pages

Website research for Strato on September 13, 2025 by WebHostingTop
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π Web stats
| β Targeting: | Austria, France, Germany, Netherlands, Spain, Sweden, United Kingdom |
| π Details for https://www.strato.de/ | |
|---|---|
| π₯ Website DNS: | ns1.strato.de => 193.141.3.6 ( Berlin ) / Strato AG ns2.strato.de => 81.169.144.234 ( Berlin ) / Strato AG ns-anyslv.ui-dns.de => 185.132.32.247 ( Strang ) / IONOS SE - ionos.com ns4.strato.de => 192.166.192.224 ( Berlin ) / Cronon GmbH - cronon.net MX::smtp.google.com => 142.251.31.27 ( Mountain View ) / Google LLC - google.com |
| π¨ Server Software: | nginx/1.14.1 |
| π Website IP: | 192.67.198.33 |
| π IP localization: | Germany, Berlin, Berlin - see top providers in Deutschland |
| π ISP Name, URL: | Strato AG, strato.de |
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π Strato News / Press release
Hosting Company STRATO Adds Dropsuite Email Archiving to Portfolio - STRATO (strato.de), one of the largest hosting companies in Europe with currently more than 60,000 dedicated servers under management in two ISO-certified data centers in Germany, has added Dropsuite (dropsuite.com)'s fully automated email archiving solution to its product offering.
Dropsuite Email Archiving provides ongoing, rapid access to decades of business information (email files and attachments). The software includes compliance tools for GDPR, GoBD, HGB and AO, plus eDiscovery, legal [...]
Dropsuite Email Archiving provides ongoing, rapid access to decades of business information (email files and attachments). The software includes compliance tools for GDPR, GoBD, HGB and AO, plus eDiscovery, legal [...]
Strato Prepares For .fr Land Rush - German Web hosting provider Strato AG (strato.de) announced on Wednesday it is preparing for a land rush for Frances' .fr top level domain when rules change there next week. The Web host predict that by the end of this year the number of registered sites will double from the current 1.4 million.
Strato CEO Damian Schmidt says the French TLD has been subject to strict controls until now, with companies having to go through a lot of red tape to prove eligibility. This will change starting June [...]
Strato CEO Damian Schmidt says the French TLD has been subject to strict controls until now, with companies having to go through a lot of red tape to prove eligibility. This will change starting June [...]
Web Host STRATO Picks Plesk 7.5 Linux - Web hosting automation software developer SWsoft (swsoft.com) announced on Wednesday that German Web hosting provider STRATO (strato.de) would use Plesk 7.5 Reloaded for Linux on all its high-end dedicated servers.
The announcement comes on the heels of STRATO's launch of a new line of 64-bit, AMD Opteron high-end dedicated servers priced at 69 Euros per month."In combination with Plesk 7.5 Reloaded, we are able to offer our customers an optimal price-to-performance ratio and ideal comfort [...]
[search all strato.de news]The announcement comes on the heels of STRATO's launch of a new line of 64-bit, AMD Opteron high-end dedicated servers priced at 69 Euros per month."In combination with Plesk 7.5 Reloaded, we are able to offer our customers an optimal price-to-performance ratio and ideal comfort [...]
π£ Strato Social Networks
https://twitter.com/strato_ag
Account der STRATO Presseabteilung Blog: strato.de/blog/ Kundenservice: strato.de/faqDatenschutz: strato.de/datenschutzImpressum: strato.de/impressum
Account started from March, 2009, having already 6155 tweets with 5950 followers and 3870 friends. Last activity on .
Account der STRATO Presseabteilung Blog: strato.de/blog/ Kundenservice: strato.de/faqDatenschutz: strato.de/datenschutzImpressum: strato.de/impressum
Account started from March, 2009, having already 6155 tweets with 5950 followers and 3870 friends. Last activity on .
https://twitter.com/strato_es
Account started from October, 2009, having already 1700 tweets with 2097 followers and 3221 friends. Last activity on .
Account started from October, 2009, having already 1700 tweets with 2097 followers and 3221 friends. Last activity on .
Language es pt de it
https://twitter.com/strato_nl
Tweets vanuit het hoofdkantoor van STRATO in Berlijn. Onze klantenservice bereik je via @STRATO_helpt Privacybeleid: strato.nl/privacybeleid/
Account started from October, 2009, having already 4064 tweets with 1496 followers and 1029 friends. Last activity on .
Tweets vanuit het hoofdkantoor van STRATO in Berlijn. Onze klantenservice bereik je via @STRATO_helpt Privacybeleid: strato.nl/privacybeleid/
Account started from October, 2009, having already 4064 tweets with 1496 followers and 1029 friends. Last activity on .
https://www.facebook.com/strato/
STRATO AG account is having lots of likes, talking about them several people. Last activity on .
STRATO AG account is having lots of likes, talking about them several people. Last activity on .

Language de
https://www.facebook.com/STRATONL/
Strato NL account is having many likes, talking about them several people. Last activity on .
Strato NL account is having many likes, talking about them several people. Last activity on .

Language nl
https://www.linkedin.com/company/strato-ag/
Strato AG (established 1997) is a Privately Held entity having 485 followers on LinkedIn and 501-1000 employees, industry Information Technology & Services.
Strato AG (established 1997) is a Privately Held entity having 485 followers on LinkedIn and 501-1000 employees, industry Information Technology & Services.
Strato BlogΒ Β Using Wordpress version 6.8.2. Blog added on November, 2012, with total 756 articles, Language de. Latest post on
http://www.strato.nl/blog/Β Β Using Wordpress version 6.6.1. First post from July, 2018, with total 359 articles, Language nl-NL. Latest post on
Reviewsπͺ Strato Customer Ratings
The quick stats of Strato profile shows a note average of 1.3 out of 10, counting 15 opinions. (few listed on the top of the page)
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| (14 = 93.33%) |
Filter by language: SHOW ALL(15)Β Β EN(13)Β Β DE(2)
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π
-anonymous- (honestreviews686@g...)
π Terrible customer service, no phone support, no live online support, dated customer portal, would not recommend!!
π
-anonymous- (-hidden-) / 85.214.16.242
π Wir hatten mehrere VServer bei Strato, welche ΓΌber ein Jahr lang groΓe Probleme machten. Durch die schlechte I/O-Performance ist die Datenbankanbindung sehr langsam, es laufen immer mehr Prozesse in den Warte-Modus und irgendwann ist der Server ΓΌberlastet und down.
Die beworbene "SSD-Power" von Strato ist ein schlecher Scherz, teilweise sind die Schreib- und Lesezugriffe langsamer als mit herkΓΆmmlichen HDDs. Hier mal ein Vergleich mit einem anderen Anbieter:
Neuer Server:
Schreiben: 1073741824 Bytes (1,1 GB, 1,0 GiB) kopiert, 0,423153 s, 2,5 GB/s
Lesen: 1073741824 Bytes (1,1 GB, 1,0 GiB) kopiert, 0,093231 s, 11,5 GB/s
Alter Server (Strato):
Schreiben: 1073741824 bytes (1,1 GB, 1,0 GiB) copied, 11,1582 s, 96,2 MB/s
Lesen: 1073741824 bytes (1,1 GB, 1,0 GiB) copied, 0,225966 s, 4,8 GB/s
Und das sind die Werte bei Strato, wenn der Server "gut" lΓ€uft. Bei auftretenden Problemen mit der I/O-Performance gehen die Werte teilweise auf wenige Kilobyte runter!
Auch die [read more...]
Die beworbene "SSD-Power" von Strato ist ein schlecher Scherz, teilweise sind die Schreib- und Lesezugriffe langsamer als mit herkΓΆmmlichen HDDs. Hier mal ein Vergleich mit einem anderen Anbieter:
Neuer Server:
Schreiben: 1073741824 Bytes (1,1 GB, 1,0 GiB) kopiert, 0,423153 s, 2,5 GB/s
Lesen: 1073741824 Bytes (1,1 GB, 1,0 GiB) kopiert, 0,093231 s, 11,5 GB/s
Alter Server (Strato):
Schreiben: 1073741824 bytes (1,1 GB, 1,0 GiB) copied, 11,1582 s, 96,2 MB/s
Lesen: 1073741824 bytes (1,1 GB, 1,0 GiB) copied, 0,225966 s, 4,8 GB/s
Und das sind die Werte bei Strato, wenn der Server "gut" lΓ€uft. Bei auftretenden Problemen mit der I/O-Performance gehen die Werte teilweise auf wenige Kilobyte runter!
Auch die [read more...]
π
-anonymous- (contact@s...) / starpon.nl
π Horrible customer services.. collected more money from me even when they claimed it's 30 days refund if you are not happy. Started new domain with them, their website claim it's 0.60p for the first year.. all lies.. collected more than 9 euros from me. rang them, they were rude and said they won't repeat themselves. Horrible, horrible
Sack your English speaking staff.. very rude. will not recommend to anyone ! [import from strato.nl]
Sack your English speaking staff.. very rude. will not recommend to anyone ! [import from strato.nl]
π
-hidden- (avasiljevas@y...)
π Used they service for couple of years ,was ok. At that time they had a customer service phone number so if you have any technical issues just call them and they help you straight away. Now customer service phone support is gone only FAQ available and if you question is not there or slightly different then you can forget about any help , tried to contact them on many occasions - no luck at all. Just canceled contract and moved domain. Never will recommend to my enemy .
π
-anonymous- (-no email-)
π i have a contract over 3 years. Now, I would like to close the contract but I am still forced to pay for the next 9 months.
π
-anonymous- (swzgnm@h...)
π I was customer of Strato and I'm disappointed because Strato failed in protecting my personal information completely. Read on...
I know about WHOIS and I don't mind my personal information being displayed based on a domain name. Strato also informs you about this in its Privacy Policy. But what I didn't know, and Strato should know, was that there are websites/companies providing an illegal service which is called "reverse WHOIS lookup", website/companies such as: domaintools.com, whoisology.com, whoisxmlapi.com or who.is.
That means that now anyone can visit such a website, fill MY NAME (!) in as search term and see where I live, what my phone number is, what my e-mail address is, what domain names I own etc. I think the most of 1,5 million people who are customer of Strato don't realise this.
Strato, the personal information of your customers is being (ab)used/sold without their permission, do something! I didn't trusted you my personal information to be abused like this. [read more...]
I know about WHOIS and I don't mind my personal information being displayed based on a domain name. Strato also informs you about this in its Privacy Policy. But what I didn't know, and Strato should know, was that there are websites/companies providing an illegal service which is called "reverse WHOIS lookup", website/companies such as: domaintools.com, whoisology.com, whoisxmlapi.com or who.is.
That means that now anyone can visit such a website, fill MY NAME (!) in as search term and see where I live, what my phone number is, what my e-mail address is, what domain names I own etc. I think the most of 1,5 million people who are customer of Strato don't realise this.
Strato, the personal information of your customers is being (ab)used/sold without their permission, do something! I didn't trusted you my personal information to be abused like this. [read more...]
π
Stuart Bingham (stuart@s...) / stuartbingham.co.uk
π If Carlsberg made web hosts, they had nothing to do with Starto
Oh how bad can a web host be.
Back end control panel, accounts dept, customer support, software and software support, cost, space allocation, systems management are all unbelievably bad. I was with them for over ten years before my patience ran out and I can confirm they have invested nothing in updating their systems, which are now at least five years behind everyone else.
If you are thinking of using them, cut out the middle man, take you money and flush it down the toilet.
Oh how bad can a web host be.
Back end control panel, accounts dept, customer support, software and software support, cost, space allocation, systems management are all unbelievably bad. I was with them for over ten years before my patience ran out and I can confirm they have invested nothing in updating their systems, which are now at least five years behind everyone else.
If you are thinking of using them, cut out the middle man, take you money and flush it down the toilet.
π
Francesca (contact@f...)
π do not use this host
If you have problems, it is impossible to reach their abuse team. They don't answer your emails, the only way to get an answer from them is to publish a message on their Facebook page, but even though they don't help. AVOID this host!
If you have problems, it is impossible to reach their abuse team. They don't answer your emails, the only way to get an answer from them is to publish a message on their Facebook page, but even though they don't help. AVOID this host!
π
Geoff Potts (geoff@p...) / oldvillagestore.co.uk
π Strato are rude, arrogant and not worth the money
Over the years I have used strato i have had numerous causes to contact their helpline. Sometimes very helpful, other times the most rude and unhelpful people ever.
They assure you despite being in Germany that all operators speak english - on two occasions now I have had to try my basic German as teh operators speak none.
They say they send invoices by email buty I've yet to see one and god forbid if you don't remember when to pay the invoice without reminders thy immediately send intrum justicia round to collect. Intrums letters have on two occasions stated that under German Law they can add Β£50 on for collection costs. I've responded with under English law you must first send an invoice which results in the case being thrown out.
I've paiud the latest invoice to intrum justitia in ireland who are happy it has been paid over a week ago but I'm still waiting for Strato to lift the restrictions from my account. THE most unhelpful customer service I've ever had.
Over the years I have used strato i have had numerous causes to contact their helpline. Sometimes very helpful, other times the most rude and unhelpful people ever.
They assure you despite being in Germany that all operators speak english - on two occasions now I have had to try my basic German as teh operators speak none.
They say they send invoices by email buty I've yet to see one and god forbid if you don't remember when to pay the invoice without reminders thy immediately send intrum justicia round to collect. Intrums letters have on two occasions stated that under German Law they can add Β£50 on for collection costs. I've responded with under English law you must first send an invoice which results in the case being thrown out.
I've paiud the latest invoice to intrum justitia in ireland who are happy it has been paid over a week ago but I'm still waiting for Strato to lift the restrictions from my account. THE most unhelpful customer service I've ever had.
π
Bob (-no email-)
π We tried to purchase an unused domain off a strato customer. When the customer asked Strato to transfer the ownership of the domain to us instead they advised him to just cancel the domain and tell us we must be the first to try and re-register it.
π
Ch. Becker (zanthea@w...)
π I had several customers who had their websites hosted at Strato. In the meantime we moved all of them to other hosters because too many problems occured trying to get TYPOlight CMS to work. Even in the more expensive packages Strato doesn't offer the necessary PHP extensions and functions to get a modern CMS to run properly - and they weren't willing to promise any upgrades.
They do offer comprehensive help with their FAQ section and knowledge base and support is fairly quick and friendly but they are not willing to make any concessions in order to keep track with the common web development.
I can't say that this is an all-time condition but it was my experience over a number of years.
They do offer comprehensive help with their FAQ section and knowledge base and support is fairly quick and friendly but they are not willing to make any concessions in order to keep track with the common web development.
I can't say that this is an all-time condition but it was my experience over a number of years.
π
Tom (swannyt19@h...) / thomasswan.net
π I phoned up Strato to cancel the web-hosting contract only to find out that I have to pay them for another whole year. If you sign up with these con-artists they will give you a contract where you cannot cancel within 30 days of the "renewal" date. I didn't even know it was automatic renewal, and I certainly didn't know about the 30 day "agreement" for cancellation. It was obviously part of the small-print.
I now have web-hosting that I wanted to cancel today, that I have to pay for another whole year.
I was ushered into this contract with Strato by Lycos when Lycos wound up their web hosting business. It seemed OK at first. As time went by they got worse. They removed most of the free images without notification, causing the shock of my website looking much less attractive the next time I visited it. Instead they offered their customers a special offer with Fotolia. To get the special offer, which is only 5 free images, you have to give Fotolia your mobile phone number so they [read more...]
I now have web-hosting that I wanted to cancel today, that I have to pay for another whole year.
I was ushered into this contract with Strato by Lycos when Lycos wound up their web hosting business. It seemed OK at first. As time went by they got worse. They removed most of the free images without notification, causing the shock of my website looking much less attractive the next time I visited it. Instead they offered their customers a special offer with Fotolia. To get the special offer, which is only 5 free images, you have to give Fotolia your mobile phone number so they [read more...]