Safaricom Review 2025. Is safaricom.co.ke good web hosting in Kenya?
6 user reviews; 0 support responses; 0 testimonials; 8 products, 0 promotions, 6 social accounts, Semrush #469612; 📆 listed 2018 (#27599)
P.O Box 66827
Nairobi , NAIROBI AREA 00800 KE
☎ Phone +254 722 003272
📧 customercare@s...Website language(s): en-US
👪 Most Recent Customer Reviews
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-hidden- (-hidden-) / isradael.com
😠 Worst experience of all time!
They add charges with zero notification. They give multiple invoices and oversight charges so you can and will pay twice for services. When renewing once you pay all your required fees plus the additional charges they never notified you about, they still block access and force you to upgrade saying you are out of storage even when you know how much storage is used. They don't respond to raised tickets or emails. You can't access them on phone you have to physically go for each and every issue thats never really resolved. I WOULD NEVER RECOMMEND
They add charges with zero notification. They give multiple invoices and oversight charges so you can and will pay twice for services. When renewing once you pay all your required fees plus the additional charges they never notified you about, they still block access and force you to upgrade saying you are out of storage even when you know how much storage is used. They don't respond to raised tickets or emails. You can't access them on phone you have to physically go for each and every issue thats never really resolved. I WOULD NEVER RECOMMEND
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http (-no email-)
😠 Very poor Team
They train customer service people to check whether hosting works. If we have a technical request they say you have to consult your developer. When you say it's you a developer or ur developer asking for certain permissions, they regurgitate same ignorant remarks.
They train customer service people to check whether hosting works. If we have a technical request they say you have to consult your developer. When you say it's you a developer or ur developer asking for certain permissions, they regurgitate same ignorant remarks.
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-anonymous- (-hidden-) / mejamwangi.co.ke
😠 Extremely poor hosting sites are always down support are very ignorant on all matters hosting and keep regurgitating the same response !!
Such a shame for such a big company !!
Such a shame for such a big company !!
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📄 Editorial Review
🔧 Services: Web HostingDomain RegistrationTelecomData Center Own datacenter⇔ Redirected from safaricombusiness.co.ke
Founded in 2000, Safaricom is a relatively small web company with the basis of the company in Great Rift Valley, Kapedo.
The company specializes in the following web hosting solutions:
- Shared Hosting;
- Cloud Hosting;
- Virtual Dedicated Servers;
- Colocation;
Shared hosting packages include the standard features present in such configurations, such as email accounts, subdomains or FTP accounts. These also include free website builder, but the bad news is that features like disk space or bandwidth do not come in unlimited amounts.
The cloud storage services are enabled on Linux, Windows, web apps or mobile devices. Storage space ranges between 100GB to 20TB.
Virtual dedicate servers are enabled for custom configurations (including OS, RAM, storage, processor). Customers are allowed to outsource their infrastructure.
💰 Price & Cost
Their pricing rates are generally accessible. Some of them require customers to request a quote which might not be preferred by customers. The company accepts popular credit/debit/prepaid cards. Refund is possible, so customers can ask for their money back within 7 days from the moment of purchase.
⌛ Reliability
There is no specific mention of any uptime availability.
🏢 Data Center
The company is registered in Nairobi, Kenya. Their data center (located in the same place) is geographically redundant with high security, UPS power backup and backup generators.
✍️ Customer Support
Active 24/7, you can get in touch with customer service on phone, e-mail or live chat. Customers can also follow them on social media platforms (Facebook, Twitter). DIY customers can also access an FAQ section that is available on their website.
🔨 Control Panel
The good news is that Safaricom uses the tools and features provided by cPanel.
🎯 Conclusion
Safaricom is a small company based in Africa that offers well-equipped web hosting solutions. However, some features which are usually provided in unlimited amounts by popular companies come in limited amounts here. Overall, given their 7-day refund policy and 24/7 support, Safaricom is a good choice for smaller businesses looking to host their business online.
Website research for Safaricom on September 29, 2021 by WebHostingTop
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Plans📤 Safaricom Website Products
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| LITE | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 0 📌 Dedicated IPs : 0  50 MB Disk Space, 5 Email Accounts, 3 Sub Domains, 2 FTP Accounts.Annual Charges LOCAL DOMAINS .KE ONLY KSHs.1,300 Annual Charges INTERNATIONAL DOMAINS .COM, ORG KSHs.999 Website & Email Services Benefits Free Website Builder Build your [...] 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/corporate/cloud-and-hosting-services/website-and-email-services | KES 1.300/yr. | 50 MB | unmetered | 0 / 1 | |
| PREMIUM | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 20 GB Disk Space, 200 Email Accounts, 200 Sub Domains, 30 FTP AccountsAnnual Charges LOCAL DOMAINS .KE ONLY KSHs.6,300 Annual Charges INTERNATIONAL DOMAINS .COM, ORG KSHs.5,999 Key Benefits of Website and E-mail Free Website Builder [...] 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/corporate/cloud-and-hosting-services/website-and-email-services | KES 6.300/yr. | 20 GB | unmetered | 0 / unlimited | |
| 🔧 Colocation | Keep mouse over features! | 💰Price | 📶 Transfer | 📆 Updated | 📌 Dedicated IPs | |
| Data Centre Collocation | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 📌 Dedicated IPs : 0  Data Centre Collocation BenefitsDisaster prevention Geographical redundancy offering disaster prevention Security Facility provides a high-security environment, including fire detection, UPS power backup, access control, surveillance and backup [...] 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/corporate/cloud-and-hosting-services/data-center-collocation | on request | unmetered | 0 | ||
| 🔧 Virtual Dedicated - 💻 Linux/Windows | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Lite | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔋 RAM : 2000 MB 💪 CPU : 1 CPU (3.3 GHz) 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  1 CPU (3.3 GHz),2gb Ram,40gbIP Capacity Free 256 Virtual Data Centre Service Benefits Virtual Hosting Virtual Hosting allows you to outsource your Data Centre infrastructure (servers and storage etc.) to Safaricom Delivery This is delivered [...] 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/corporate/cloud-and-hosting-services/virtual-data-center-service | on request | 40 GB | unmetered | 2 GB / 0 | |
| Basic | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔋 RAM : 2000 MB 💪 CPU : 1 CPU (3.3 GHz) 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 1 CPU (3.3 GHz Speed), 2gb Ram, 120gbIP Capacity Free 256 Virtual Data Centre Service Benefits Virtual Hosting Virtual Hosting allows you to outsource your Data Centre infrastructure (servers and storage etc.) to Safaricom Delivery This is [...] 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/corporate/cloud-and-hosting-services/virtual-data-center-service | on request | 120 GB | unmetered | 2 GB / 1 | |
| 🔧 Cloud - 💻 Linux/Windows | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Storage 100GB | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  Key Benefits of Cloud StorageEnables you to efficiently store, manage, and aggregate distributed big data across locations through a single pane of glass. Gain a common view and central management Seamless scalability, making it possible to [...] 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/sme/website-and-email-services/cloud-storage | KES 1.392/mo. VAT inc | 100 GB | unmetered | / 0 | |
| Storage 500GB | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/sme/website-and-email-services/cloud-storage | KES 6.032/mo. VAT inc | 500 GB | unmetered | / 0 | |
| Storage 20 TB | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL❗ : https://www.safaricom.co.ke/business/sme/website-and-email-services/cloud-storage | KES 237.800/mo. VAT inc | 20000 GB | unmetered | / 0 |
Contact information is managed by safaricom.co.ke representatives prcomms@s..., webmaster@s..., support@s..., customercare@s... [login]
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📊 Web stats
| ⚑ Targeting: | Kenya |
| 📂 Details for https://www.safaricom.co.ke/personal/ | |
|---|---|
| 📥 Website DNS: | ns1.safaricombusiness.co.ke => 41.203.208.129 ( Nairobi ) / Safaricom Limited ns3.safaricombusiness.co.ke => 197.248.128.2 ( Nairobi ) / Safaricom Limited ns2.safaricombusiness.co.ke => 197.248.128.1 ( Nairobi ) / Safaricom Limited ns4.safaricombusiness.co.ke => 41.203.208.130 ( Nairobi ) / Safaricom Limited MX::mx1.hc502-0.eu.iphmx.com => 207.54.69.54 ( Amsterdam ) / Cisco Systems Ironport Division - ironport.com MX::mx2.hc502-0.eu.iphmx.com => 207.54.76.105 ( San Jose ) / Cisco Systems Ironport Division - ironport.com |
| 🔨 Server Software: | nginx |
| 📌 Website FIRST IP: | 45.223.18.17 |
| 📍 IP localization: | United States, California, San Mateo - see top providers in United States, California |
| 🔗 ISP Name, URL: | Incapsula Inc, incapsula.com |
| 📌 Website Extra IPs: | 45.223.28.17 ( San Mateo, California ) Incapsula Inc - incapsula.com |
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📋 Safaricom News / Press release
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📣 Safaricom Social Networks
https://twitter.com/safaricomplc
The leading provider of converged communication solutions in Kenya. We're online 24/7! Ask on @Safaricom_Care or #ChatWithZuri wa.me/254722000100
Account started from February, 2010, having already 910973 tweets with 2085743 followers and 96109 friends. Last activity on .
The leading provider of converged communication solutions in Kenya. We're online 24/7! Ask on @Safaricom_Care or #ChatWithZuri wa.me/254722000100
Account started from February, 2010, having already 910973 tweets with 2085743 followers and 96109 friends. Last activity on .
https://www.facebook.com/SafaricomPLC/
About: Your direct line to Safaricom Customer Care.
For all your queries and support issues, like this page and talk to us.
We are online 24/7 to serve you.
Safaricom PLC account is having plenty of likes, talking about them plenty of people. Last activity on .
About: Your direct line to Safaricom Customer Care.
For all your queries and support issues, like this page and talk to us.
We are online 24/7 to serve you.
Safaricom PLC account is having plenty of likes, talking about them plenty of people. Last activity on .
https://www.safaricom.co.ke/blog/ (RSS error) First post from July, 2016, with total 17 articles, Language en-US. See recent blogs summary posts:
- A Beginner’s Guide To Blogging - Even if you're not sure what exactly you would do with a blog, you've no doubt come across some at one point in time. Perhaps you've stumbled across a blog when you've searched “quick dinner recipes”
- The Bonga Advantage. - Bonga Points is a customer loyalty scheme open to all Safaricom Prepay and PostPay subscribers, a system that has been in existence since 2007. Our customers have used it over the years to redeem ...
Reviews👪 Safaricom Customer Ratings
The quick stats of Safaricom profile shows a note average of 1.0 out of 10, counting 6 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
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-anonymous- (-hidden-) / infutureweb.com
😠 Excessively poor and incompetent support. The technical support team knows very little on issues to do with hosting. And, a single-click support request will take about 48 hours to receive feedback and another 48 hours to receive support.
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-anonymous- (wambulwaayub@g...) / infutureweb.com
😠 The hosting platform is for people who want to host static & basic websites.
Their support team is not technical and they would never understand any technical issue. I would recommend the company to get better technical team on their support desk
Their support team is not technical and they would never understand any technical issue. I would recommend the company to get better technical team on their support desk
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Client (Webuzy@y...)
😠 Safaricom Worst ever at domains.
Very simple. Their servers will not allow customers to access mysql databases. Tried there for months while connections would work e erywhere else including where I migrated to.
only works for html pages and static pages.
Very simple. Their servers will not allow customers to access mysql databases. Tried there for months while connections would work e erywhere else including where I migrated to.
only works for html pages and static pages.
