Melbourne IT Review 2025. Is melbourneit.au good web hosting in Australia?
23 user reviews; 0 support responses; 0 testimonials; 13 products, 0 promotions, 9 social accounts, Semrush #1171487; 📆 listed 2007 (#5481)
Level 9, 505 Little Collins Street
Melbourne , VIC 3000 AU
☎ Phone +61 3 8624 2400
📠 Fax +61 3 8624 2499
📧 cdm@m...Website language(s): en-AU
👪 Most Recent Customer Reviews
📅
-anonymous- (-no email-)
😠 Melbourne IT’s responses to our reviews and complaints is misleading and deceptive, whilst also exacerbating their continued incompetence. Melbourne IT has provided different responses on the review sites and on their internal support pages, which are, in and of itself, misleading and deceptive.
Further, Melbourne IT’s responses on the review sites are different from the direct response to us.
Melbourne IT’s responses are deficient and fail, refuse or neglect to address Melbourne IT’s clear negligence and incompetence which resulted in loss and damage to our business, as a result of Melbourne IT’s failure to renew and install our SSL certificate before the expiry date. Instead of addressing and taking responsibility for the way in which Melbourne IT has caused loss and damage to our business by way of failing to renew and install our SSL certificate before the expiry date, Melbourne IT’s responses have compounded Melbourne IT’s incompetence and the misleading and deceptive [read more...]
Further, Melbourne IT’s responses on the review sites are different from the direct response to us.
Melbourne IT’s responses are deficient and fail, refuse or neglect to address Melbourne IT’s clear negligence and incompetence which resulted in loss and damage to our business, as a result of Melbourne IT’s failure to renew and install our SSL certificate before the expiry date. Instead of addressing and taking responsibility for the way in which Melbourne IT has caused loss and damage to our business by way of failing to renew and install our SSL certificate before the expiry date, Melbourne IT’s responses have compounded Melbourne IT’s incompetence and the misleading and deceptive [read more...]
📅
-anonymous- (-no email-)
😠 PATHETIC, APPALLING, AND ATROCIOUS CUSTOMER SERVICE (ZERO STARS)
Our business has been a customer of Melbourne IT for over 10 years.
We have always purchased our SSL certificate and the consequential renewal of the SSL certificate from Melbourne IT.
Melbourne IT automatically deducted the payment for the SSL certificate from our credit card on the issue date of the invoice.
Melbourne IT was and is wholly and fully responsible for renewing our SSL certificate, which we have paid for since the inception of the SSL certificate.
Melbourne IT precluded access to our business website by failing to renew our SSL certificate, in spite of automatically deducting the payment for the SSL certificate from our credit card on the issue date of the invoice.
By failing to renew our SSL certificate, Melbourne IT caused an unsecure message and warning to appear to any user seeking to access our website.
Melbourne IT denied this and FAILED to take any responsbility for their actions. [read more...]
Our business has been a customer of Melbourne IT for over 10 years.
We have always purchased our SSL certificate and the consequential renewal of the SSL certificate from Melbourne IT.
Melbourne IT automatically deducted the payment for the SSL certificate from our credit card on the issue date of the invoice.
Melbourne IT was and is wholly and fully responsible for renewing our SSL certificate, which we have paid for since the inception of the SSL certificate.
Melbourne IT precluded access to our business website by failing to renew our SSL certificate, in spite of automatically deducting the payment for the SSL certificate from our credit card on the issue date of the invoice.
By failing to renew our SSL certificate, Melbourne IT caused an unsecure message and warning to appear to any user seeking to access our website.
Melbourne IT denied this and FAILED to take any responsbility for their actions. [read more...]
📅
-anonymous- (walkease@g...) / walkease.com
😠 Did not post my payment lost my domain name They did return some money but I [...]
This Company did not follow through on the loss of my domain name he did give me some money back in restitution but it wasn't nearly enough and then short change me I need to follow through the class action lawsuit against this company is anybody out there doing this at this point it's been years They gave me another domain name that has a - in it but that is totally unacceptable
This Company did not follow through on the loss of my domain name he did give me some money back in restitution but it wasn't nearly enough and then short change me I need to follow through the class action lawsuit against this company is anybody out there doing this at this point it's been years They gave me another domain name that has a - in it but that is totally unacceptable
MORE REVIEWS
📄 Editorial Review
🔃 Melbourne IT is part of Melbourne IT🔧 Services: Web HostingDomain Registration
⇔ Redirected from melbourneit.com.au
Founded in 1996, Melbourne IT offers domain or hosting services and web design for small and medium-sized businesses on the web. They are based in Australia and they are part of the ASX-listed Webcentral Group.
They offer the following web hosting solutions:
- Shared Hosting;
- Email Hosting;
- Website Builder;
- Web Design;
- Domain Registration;
- SSL Certificates;
All shared hosting packages include basic features standard for web hosting plans. Thus, customers get MySQL databases, FTP users, email accounts, email autoresponder, add-on domains or multiple websites.
One disadvantage here is that features are offered in limited amounts whereas other hosting companies offer hosting plans that include these resources in unlimited amounts.
💰 Price & Cost
The products are slightly pricey here when compared to other hosting companies. They do offer a 30-day free hosting trial so customers can test their service.
⌛ Reliability
They do not mention any uptime guarantee for their services.
🏢 Data Center
The company is based in Melbourne, Australia. They also own offices in Sydney and Brisbane.
✍️ Customer Support
Customers have the possibility to contact technical assistance on phone, e-mail or live chat. Even if they say they are active 24/7, they have established schedules depending on why customers need their assistance. Thus, customers can contact them between 7:30am-10:30pm (AEST) for support; between 8:30am-5:30pm (AEST) from Monday to Friday for help when buying new products; between 7:30am-10:30pm (AEST) for live chat.
In case customers want to look out for solutions by themselves, they can check out their FAQ page.
The company is active on Twitter and LinkedIn, meaning that customers can write to them there as well. They also have their own YouTube channel.
🔨 Control Panel
The company uses cPanel control panel. This is one of the most popular control panels and customers already accustomed to web hosting services prefer cPanel more than other control panels.
🎯 Conclusion
Melbourne IT is an Australian hosting company offering reliable services for their customers. One disadvantage is that customers can’t find VPS servers and dedicated servers available here.Their prices are slightly higher than what other companies offer for the services. However, customers can choose their 30-day free hosting trial to get the experience of their services.
Melbourne IT offers fully-equipped hosting services designed for small and medium businesses.
📢 Special pages
Website research for Melbourne IT on April 27, 2021 by WebHostingTop
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Plans📤 Melbourne IT Website Products
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| cPanel Starter Hosting | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  Recommended for Basic WebsitesPHP MySQL Databases x 3 FTP Users x 3 Email Accounts† x 50 One-Click Install: WordPress, Magento, Joomla, Drupal Raw HTTP Logs Website Statistics Spam & Virus Protection Use Your Own Domain Name Instant [...] 🔗 Plan URL : https://melbourneit.au/web-hosting/cpanel-hosting/ | AUD 14.94/mo. VAT 10% inc | 10 GB | 30 GB | 0 / unlimited | |
| cPanel Business Hosting | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Recommended for Small BusinessApache Web Server PHP, Perl/CGI & Python MySQL Databases x 10 FTP Users x 10 Email Accounts† x 500 One-Click Install: WordPress, Magento, Joomla, Drupal Raw HTTP Logs Website Statistics Spam & Virus [...] 🔗 Plan URL : https://melbourneit.au/web-hosting/cpanel-hosting/ | AUD 26.95/mo. VAT 10% inc | 100 GB | unmetered | 0 / unlimited | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| .com.au .net.au | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7  Domain Space 2 Year.com.au $153.98 .net.au $153.98 .org.au $48.00 .id.au $44.00 .asn.au $140.00 Why choose an .au domain name? Do you do business in Australia? Are you an Australian individual? If so, then .au is for you. Australians are [...] 🔗 Plan URL : https://melbourneit.au/domain-names/ | AUD 77.99/yr. VAT 10% inc | ||||
| .com | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 .com, .org $79.00 /yr.net $81.00/yr .info, .biz/yr .mobi $102.50/yr .name $70.95/yr .travel $295.00/yr .xxx $160.00/yr .asia $84.99/yr Features and benefits available for every domain name Free Renewal Reminders Keep [...] 🔗 Plan URL : https://melbourneit.au/domain-names/ | AUD 79.00/yr. VAT 10% inc | ||||
| 🔧 SSL Certificates | Keep mouse over features! | 💰Price | 📆 Updated | 🔐 Domains protected | ||
| Standard RapidSSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔐 Domains protected : 1  Domains Secured SingleEncryption Strength 128 to 256-bit Certificate Warranty USD $10,000 Validation Method Domain Validation Official Site Seal 99.9% Browser Compatibility Issuance Time 1 business day, or less Unlimited FREE Reissues for the [...] 🔗 Plan URL : https://melbourneit.au/security-protect-my-website/ssl-certificates/ | AUD 45.00/yr. VAT 10% inc | 1 | |||
| Wildcard RapidSSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔐 Domains protected : Unlimited Domains Secured Unlimited SubdomainsEncryption Strength 128 to 256-bit Certificate Warranty USD $5,000 Validation Method Domain Validation Official Site Seal 99.9% Browser Compatibility Issuance Time 1 business day, or less Unlimited FREE [...] 🔗 Plan URL : https://melbourneit.au/security-protect-my-website/ssl-certificates/ | AUD 220.00/yr. VAT 10% inc | all subdomains | |||
| True BusinessID with EV | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔐 Domains protected : 1 GeoTrust True BusinessID with EVDomains Secured Single Encryption Strength 128 to 256-bit Certificate Warranty USD $500,000 Validation Method Extended Validation Official Site Seal 99.9% Browser Compatibility Green Address Bar Issuance Time 1-10 [...] 🔗 Plan URL : https://melbourneit.au/security-protect-my-website/ssl-certificates/ | AUD 284.99/yr. VAT 10% inc | 1 | |||
| 🔧 Website Builder | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
| Professional | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0  Ideal for Basic Websites99.9% Uptime Drag & Drop Web Builder No of Pages 3 No of Mailboxes 30 Built-in SEO No Technical Skills Required Easy-to-use Control Panel Mobile Friendly Templates* Unlimited Pages* Shopping Cart* Getting started [...] 🔗 Plan URL❗ : https://melbourneit.au/websites/website-builder/ | AUD 12.95/mo. VAT 10% inc | 25 GB | unmetered | 0 | |
| Premium | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 99.9% UptimeDrag & Drop Web Builder No of Pages Unlimited No of Mailboxes 30 Mobile Responsive Designs Free Image Library Facebook Publishing CSS/HTML Editing Advanced Analytics Built-in SEO No Technical Skills Required Easy-to-use Control [...] 🔗 Plan URL❗ : https://melbourneit.au/websites/website-builder/ | AUD 29.95/mo. VAT 10% inc | 5 GB | unmetered | 0 | |
| Ecommerce | features❗💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Shopping Cart99.9% Uptime Drag & Drop Web Builder No of Pages Unlimited No of Mailboxes 30 Mobile Responsive Designs Free Image Library Facebook Publishing CSS/HTML Editing Advanced Analytics Built-in SEO No Technical Skills [...] 🔗 Plan URL❗ : https://melbourneit.au/websites/website-builder/ | AUD 49.95/mo. VAT 10% inc | 10 GB | unmetered | 0 | |
| 🔧 Web Design | Keep mouse over features! | 💰Price | 📆 Updated | |||
| Web Design | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7  Website Done For You includes web hosting and emailEverything you need to be successful online A website build and unlimited updates with just a phone call to your web expert. Professional design including stock images and written content [...] 🔗 Plan URL : https://melbourneit.au/web-hosting/wordpress/ | on request | ||||
| 🔧 Emails - 💻 Windows | Keep mouse over features! | 💰Price | 📆 Updated | |||
| Essentials | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7  Shared online calendar POP & IMAP support for email clients Outlook Web App (OWA) Sync across all devices Fast on-boarding 24x7 Support 🔗 Plan URL : https://melbourneit.au/microsoft-365/ | AUD 6.98/mo. VAT 10% inc | 15 GB | unmetered | ||
| Business Basic | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔗 Plan URL : https://melbourneit.au/microsoft-365/ | AUD 9.98/mo. VAT 10% inc | 50 GB | unmetered |
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📊 Web stats
| ⚑ Targeting: | Australia |
| 📂 Details for https://melbourneit.au/ | |
|---|---|
| 📥 Website DNS: | fiona.ns.cloudflare.com => 108.162.192.157 ( San Francisco ) / CloudFlare Inc. - cloudflare.com aiden.ns.cloudflare.com => 173.245.59.55 ( San Francisco ) / CloudFlare Inc. - cloudflare.com MX::melbourneit-au.mail.protection.outlook.com => 52.101.149.2 ( Sydney ) / Microsoft Corporation - microsoft.com |
| 🔨 Server Software: | Apache |
| 📌 Website IP: | 192.250.232.5 |
| 📍 IP localization: | Australia, New South Wales, Sydney - see top providers in Commonwealth Of Australia |
| 🔗 ISP Name, URL: | WHG Hosting Services Ltd, worldhost.group |
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📋 Melbourne IT News / Press release
Kiwi Telecom Offers Verio Hosting - Designed to capitalize on New Zealand's small business sector, major New Zealand phone, mobile and internet service provider Telecom (telecom.co.nz) has partnered with web host Verio (verio.com) to provide web hosting for Telecom's suite of services including domain registering and design.
According to a report from New Zealand newspaper The Dominion Post, Telecom is offering new plans for local businesses ranging from five gigabytes of hosting with 200 GBs of traffic per month for about $10 [...]
According to a report from New Zealand newspaper The Dominion Post, Telecom is offering new plans for local businesses ranging from five gigabytes of hosting with 200 GBs of traffic per month for about $10 [...]
Melbourne IT Buys VeriSign Assets - Australian web hosting provider Melbourne IT (melbourneit.com.au) announced on Wednesday that it has acquired Internet infrastructure services provider VeriSign's (verisign.com) global Digital Brand Management Services business for US$50 million.
According to reports by ARN (arnnet.com.au), the acquisition will significantly boost Melbourne IT's scale and market share in the digital brand protection and performance market. The acquisition is expected to quadruple the current enterprise client [...]
According to reports by ARN (arnnet.com.au), the acquisition will significantly boost Melbourne IT's scale and market share in the digital brand protection and performance market. The acquisition is expected to quadruple the current enterprise client [...]
Melbourne IT Deploys Cloudmark - Messaging security provider Cloudmark Authority (cloudmark.com) announced on Friday it has been selected by Australian Web hosting provider Melbourne IT (melbourneit.com.au) to protect its email subscribers from messaging abuse.
Melbourne IT says that since deploying Cloudmark Authority through its WebCentral (webcentral.com.au) hosting brand, the amount of email-borne threats seeping into its customer inboxes has significantly decreased. The company adds that deploying Cloudmark Authority [...]
[search all melbourneit.au news]Melbourne IT says that since deploying Cloudmark Authority through its WebCentral (webcentral.com.au) hosting brand, the amount of email-borne threats seeping into its customer inboxes has significantly decreased. The company adds that deploying Cloudmark Authority [...]
📣 Melbourne IT Social Networks
https://twitter.com/melbourneit
Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.
Account started from June, 2013, having already 1243 tweets with 649 followers and 95 friends. Last activity on .
Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.
Account started from June, 2013, having already 1243 tweets with 649 followers and 95 friends. Last activity on .
https://www.facebook.com/melbourneit/
About: Melbourne IT offers a range online services - Quality Web design, SEM, Social Media, Marketing consultants, Domain names registration, Hosting and more...
Melbourne IT account is having many likes, talking about them several people. Last activity on .
About: Melbourne IT offers a range online services - Quality Web design, SEM, Social Media, Marketing consultants, Domain names registration, Hosting and more...
Melbourne IT account is having many likes, talking about them several people. Last activity on .
https://www.linkedin.com/company/melbourne-it/
Melbourne IT (established 1998) is a Public Company entity having 7991 followers on LinkedIn and 201-500 employees, industry Internet.
Melbourne IT (established 1998) is a Public Company entity having 7991 followers on LinkedIn and 201-500 employees, industry Internet.
Melbourne IT Blog Using Wordpress version 6.8.2. First post from May, 2018, with total 77 articles, Language en-US. See recent blogs summary posts:
- Why Every Business Needs Professional Email (and Why You’ll Love It) - Looking to make a great first impression with potential clients and partners? Look no further than your email address. A professional, branded email – like yourname@yourbusiness.com – shows you take ...
- Navigating .au Domain Requirements and Administration - Whether you are a budding Australian entrepreneur planning to launch your business online or own a .au domain name, understanding the intricacies of domain eligibility and the importance of keeping ...
- How to Prevent Unauthorised Domain Transfers and Name Server Changes - Among the many aspects of online security to consider, domain name security is one of the most underestimated and misunderstood. Imagine this: Your business's entire online presence vanishes ...
Reviews👪 Melbourne IT Customer Ratings
The quick stats of Melbourne IT profile shows a note average of 1.0 out of 10, counting 23 opinions. (few listed on the top of the page)
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📅
Walkease (walkease@g...) / walk-ease.com. walkease.com
😠 Lost my domain
This company lost my domain by not logging my payment it was immediately picked up and sold to somebody else I had absolutely no idea this was happening it took me over a year or so to get MIT to agree to a partial settlement for the loss and they're gross negligence of losing it they sent me my money but did not send it to me in American dollars, so they owed me more money. They agree to pay my replacement domain name for 5 years. But I finally got the additional money they owed me they put it into my account and then proceeded to pay themselves for renewing my domain name twice that was already supposed to be paid for. This is stealing money
When will somebody finally be able to start a class action lawsuit against this company?
This company lost my domain by not logging my payment it was immediately picked up and sold to somebody else I had absolutely no idea this was happening it took me over a year or so to get MIT to agree to a partial settlement for the loss and they're gross negligence of losing it they sent me my money but did not send it to me in American dollars, so they owed me more money. They agree to pay my replacement domain name for 5 years. But I finally got the additional money they owed me they put it into my account and then proceeded to pay themselves for renewing my domain name twice that was already supposed to be paid for. This is stealing money
When will somebody finally be able to start a class action lawsuit against this company?
📅
-anonymous- (siewmin.gan@g...) / www.theyogaplace.com.au
😠 PLEASE PROVIDE A COPY OF ALL OUR TRANSCRIPTS NOW, WE ARE FILING THE COURT ORDER ON YOUR COMPANY TODAY
2. PLEASE PUT ME THROUGH TO JAMES NOW
3. PLEASE GET IN TOUCH WTIH LIONNEL THAT FOR EVERY FEW MINUTES HE DOES NOT CALL ME BACK AS I WAS TOLD SINCE 2 MONTHS AGO, AND YESTERDAY AND TODAY , MY COMPANY WILL BE LEAVING A REVIEW IN EACH POSSIBLE WEBSITE OF OUR EXPERIENCE AND HOW YOUR SMTP SERVER IS BLACKLISTED AND LETTING THE VIEWERS KNOW NOT TO USE YOUR COMPANY
Chat started with James
J
Hello. How can I assist you today?
James
Do not use melbourne IT. Their company has gone from bad to worse. All our emails are going to junk box of other people for few weeks, and the company told us their email smtp server is black listed and no one contact us until we found out ourselves. Also we have lodget a complaint since 2 months ago and no one contact us on phone as promised until we threaten to Sue them. I would not even recomend this company to even my worst enemy. This is how bad and [read more...]
2. PLEASE PUT ME THROUGH TO JAMES NOW
3. PLEASE GET IN TOUCH WTIH LIONNEL THAT FOR EVERY FEW MINUTES HE DOES NOT CALL ME BACK AS I WAS TOLD SINCE 2 MONTHS AGO, AND YESTERDAY AND TODAY , MY COMPANY WILL BE LEAVING A REVIEW IN EACH POSSIBLE WEBSITE OF OUR EXPERIENCE AND HOW YOUR SMTP SERVER IS BLACKLISTED AND LETTING THE VIEWERS KNOW NOT TO USE YOUR COMPANY
Chat started with James
J
Hello. How can I assist you today?
James
Do not use melbourne IT. Their company has gone from bad to worse. All our emails are going to junk box of other people for few weeks, and the company told us their email smtp server is black listed and no one contact us until we found out ourselves. Also we have lodget a complaint since 2 months ago and no one contact us on phone as promised until we threaten to Sue them. I would not even recomend this company to even my worst enemy. This is how bad and [read more...]
📅
-anonymous- (-no email-)
😠 terrible customer support! Unresponsive and uninformed
Melbourne.it hosted my domain name for 16 years. All this time I never had the need for customer support. Recently all my DNS entries were modified and I lost complete access to email for a week. The support staff there were completely useless. Kept blaming the problem on my email hosting service. I ended up subscribing to their DNS manager and having to fix the problem myself! I immediately transferred my domain registration to my email host. Bottom line, their support is terrible.
Melbourne.it hosted my domain name for 16 years. All this time I never had the need for customer support. Recently all my DNS entries were modified and I lost complete access to email for a week. The support staff there were completely useless. Kept blaming the problem on my email hosting service. I ended up subscribing to their DNS manager and having to fix the problem myself! I immediately transferred my domain registration to my email host. Bottom line, their support is terrible.
📅
-anonymous- (-hidden-) / thaidyandclean.com.au
😠 These guys sell .com.au domains for $168 odd for 2 years and the wholesale price is only $16 for 2 years, other companies like Crazy Domains sell .com.au at retail for $38 for 2 years!
My wife's domain had lapsed by a few days and we wanted to transfer it to Crazy Domains, Melbourne IT refused to transfer it unless we first paid $89 to renew it, AUDA the governing authority advised me that what they were trying to do was wrong, nothing had to be paid to Melbourne IT to transfer the domain.
Melb IT customer service was rude and got narky when I stated I had spoken to AUDA and said they did not know what they were talking about (this is the governing body for .com.au domains!).
In the end got it transferred with help of the new company and AUDA and absolutely NO HELP from Melbourne IT.
Never again will I do business with Melbourne IT or any of its subsidiaries!
My wife's domain had lapsed by a few days and we wanted to transfer it to Crazy Domains, Melbourne IT refused to transfer it unless we first paid $89 to renew it, AUDA the governing authority advised me that what they were trying to do was wrong, nothing had to be paid to Melbourne IT to transfer the domain.
Melb IT customer service was rude and got narky when I stated I had spoken to AUDA and said they did not know what they were talking about (this is the governing body for .com.au domains!).
In the end got it transferred with help of the new company and AUDA and absolutely NO HELP from Melbourne IT.
Never again will I do business with Melbourne IT or any of its subsidiaries!
📅
-hidden- (-hidden-) / andyjamescourt.com.au
😠 melbourneit are shocking thieves
Melbourne it have been STEALING MONEY from my account and Refusing to refund the money.
They are the MOST FRUSTRATING DECEPTIVE bunch of THIEVES EVER.
they have continually been charging my credit card for domains that i NEVER signed up for and refuse to remove these bogus domains from my account.
UNBELIEVABLE FRAUD AND THEFT.
Melbourne it have been STEALING MONEY from my account and Refusing to refund the money.
They are the MOST FRUSTRATING DECEPTIVE bunch of THIEVES EVER.
they have continually been charging my credit card for domains that i NEVER signed up for and refuse to remove these bogus domains from my account.
UNBELIEVABLE FRAUD AND THEFT.
📅
Jim W (jim@p...) / everythingpine.com
😠 Extremely Poor Customer Service
Do not in any way use this company. They will do what ever it takes to screw you over. They had an issue with their own system and wanted to charge me $155.00 to redeem my site when it was their system that caused the site to lapse. Extremely rude, Would not look into the issue I had just wanted me to pay the $155.00 ransom if I want my domain name. PISS POOR SERVICE! STAY AWAY!
Do not in any way use this company. They will do what ever it takes to screw you over. They had an issue with their own system and wanted to charge me $155.00 to redeem my site when it was their system that caused the site to lapse. Extremely rude, Would not look into the issue I had just wanted me to pay the $155.00 ransom if I want my domain name. PISS POOR SERVICE! STAY AWAY!
📅
Alex (-hidden-) / rsdc.com.au
😠 Terrible experience, poor service. Close your shop!
I had terrible time with them. It seems that they do not know how IT works.
We have specifically asked for a Windows based host which covers ASP.net. Three weeks later after we completed all our files and tested everything on a demo host, everything from our end was perfect. Then uploaded all the files to MelbourneIT provided host and error messages appear. After a few days of spending time and money to figure out why the website was not working, we found that what they gave us was a Linux type hostingp. They said it takes 4-24 hours for propagation to occur, waited for 24 hours (Saturday),nothing happened, call them, they do not provide level 2 support out of business hours, call Monday they say the problem is my developer, the developer upload files on a demo host, everything working fine, coming back to MelbourneIT now Tuesday and still waiting for them to call me to just confirm if they can fix the problems or I have to go somewhere else!
Midday I gave up on MelbourneIT and [read more...]
I had terrible time with them. It seems that they do not know how IT works.
We have specifically asked for a Windows based host which covers ASP.net. Three weeks later after we completed all our files and tested everything on a demo host, everything from our end was perfect. Then uploaded all the files to MelbourneIT provided host and error messages appear. After a few days of spending time and money to figure out why the website was not working, we found that what they gave us was a Linux type hostingp. They said it takes 4-24 hours for propagation to occur, waited for 24 hours (Saturday),nothing happened, call them, they do not provide level 2 support out of business hours, call Monday they say the problem is my developer, the developer upload files on a demo host, everything working fine, coming back to MelbourneIT now Tuesday and still waiting for them to call me to just confirm if they can fix the problems or I have to go somewhere else!
Midday I gave up on MelbourneIT and [read more...]
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-anonymous- (patjc262@b...)
😠 I made a purchase Online at Melbourne IT at 1.45pm on 30th May 2016. The purchase was for a domain name. I made the purchase on the recommendation of a Sensis Representative. Unfortunately that advise was not good as I can not use the domain name he recommended as it is too similar to another companies name and I do not wish to open myself to possible ligitation. As someone who is not very familiar with the IT world all I can do is follow advise given to me. I contacted Melbourne IT by phone at approximately 4.48pm 30/5/2016. I asked to cancel the product and for a full refund of the purchase $149.99. The first person read from a script and was totally unhelpful. I asked to speak to the supervisor. His name is John Patrick who refused to offer a surname for the record.I explained the situation to him and asked for some goodwill from MELBOURNE IT he blank refused to budge. Citing only terms and conditions. I asked for some compassion and the credit card purchase is still pending and [read more...]
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SpencerB (mail@s...) / bluehorizon-us.com
😠 HELL!
There is indeed a place in hell for this company. It is February 22, 2014 as I write this. I have been trying to move my domain AWAY from MIT since November 26, 2012. I have all of the records for anyone that want's to see them. They have twice now turned OFF my domain for extended periods of time with NO warning. This domain is the core email domain for a major company.
I get no response from any contact I make with this company. I have had my other registrars try and contact them with no luck. Last year I called their main phone number and sat on hold for over an hour before finally giving up and hanging up. The call cost me $86 (US). To this day I receive no response. They are holding me and my client hostage.3209942
There is indeed a place in hell for this company. It is February 22, 2014 as I write this. I have been trying to move my domain AWAY from MIT since November 26, 2012. I have all of the records for anyone that want's to see them. They have twice now turned OFF my domain for extended periods of time with NO warning. This domain is the core email domain for a major company.
I get no response from any contact I make with this company. I have had my other registrars try and contact them with no luck. Last year I called their main phone number and sat on hold for over an hour before finally giving up and hanging up. The call cost me $86 (US). To this day I receive no response. They are holding me and my client hostage.3209942
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-anonymous- (-no email-)
😠 They shut 2 servers down on Oct 30th, 2013 without warning causing thousands to lose their inbound e-mail. Denial, deferment of blame and customer DISservice followed. After 2 months of inbound e-mail darkness I spent over 80 hours fixing their problem. I hope they will lose million$.
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issac brott (natalie@i...) / issacbrottco.com.au
😠 melbourne it webcentral beyond bad shockers
Adjectives will not describe how useless,dishonest,incompetent,damaging to business,damaging in general to the australian economy,reprehensible,arrogant,uncontactable bullshitters and shysters.ODium permeates the entire organisation as if they can be classed as an 'organisation'...
Adjectives will not describe how useless,dishonest,incompetent,damaging to business,damaging in general to the australian economy,reprehensible,arrogant,uncontactable bullshitters and shysters.ODium permeates the entire organisation as if they can be classed as an 'organisation'...
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Jason (Jason@b...) / barnett.com.au
😠 DO NOT USE Melbourne IT.
What was once a professional organisation (I was a business customer for 10 years) has: become disorganised, fractionalised, majority of people outsourced overseas, do not keep their promises, fail to follow up queries, and vastly overpriced by the new competition who provide better local support services.
What was once a professional organisation (I was a business customer for 10 years) has: become disorganised, fractionalised, majority of people outsourced overseas, do not keep their promises, fail to follow up queries, and vastly overpriced by the new competition who provide better local support services.
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asher (asherelran@g...) / trushelcpa.com
😠 Worst costumer service
Be ready to wait 40 minutes (or more) for them to answer. You would think that email can be a better alternative but they will reply between 7-10 days.
When the finally answer they apologize for every little thing and hypocritely behave politely that you want to pull your hair out.
Ridiculous service, If you want to get closer to a heart attack, sign with MelBourne-IT
Be ready to wait 40 minutes (or more) for them to answer. You would think that email can be a better alternative but they will reply between 7-10 days.
When the finally answer they apologize for every little thing and hypocritely behave politely that you want to pull your hair out.
Ridiculous service, If you want to get closer to a heart attack, sign with MelBourne-IT
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Melbourneit Rip off | scamed@y...
😠 Melbourne IT Scam & Rippoff
I have been dealing with Melbourne IT for years and have been getting ripped off by Melbourne IT for YEARS. This is how I got rid of them. First move all your dot com domains to USA ISP's using products like Goddady's Website Tonight. You just saved yourself a lot of money and stress. For your dot com dot au domains let Melbourne IT keep the registration but host the site in the USA with ISP's like Goddady's Website Tonight Hosting plans. Very cheap and very easy. The USA ISP's will give you a name server ID which you give to Melbourne IT and from then on you pay the USA ISP for hosting and Melbourne IT for domain registration. Simple, Smart and kicks Melbourne IT where they need it.
I have been dealing with Melbourne IT for years and have been getting ripped off by Melbourne IT for YEARS. This is how I got rid of them. First move all your dot com domains to USA ISP's using products like Goddady's Website Tonight. You just saved yourself a lot of money and stress. For your dot com dot au domains let Melbourne IT keep the registration but host the site in the USA with ISP's like Goddady's Website Tonight Hosting plans. Very cheap and very easy. The USA ISP's will give you a name server ID which you give to Melbourne IT and from then on you pay the USA ISP for hosting and Melbourne IT for domain registration. Simple, Smart and kicks Melbourne IT where they need it.
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karen (-no email-)
😠 poor customer service
You can sit on the phone waiting for customer service for over an hour. Their website claims that most calls are answered in under 3 minutes.
Their online help is useless and the search functionality doesn't work properly so if you are looking for an answer online, there is no way to search for it. (search pulls seemingly random unrelated results).
These guys are a complete dead end. There is so much choice out there I would def. look elsewhere.
You can sit on the phone waiting for customer service for over an hour. Their website claims that most calls are answered in under 3 minutes.
Their online help is useless and the search functionality doesn't work properly so if you are looking for an answer online, there is no way to search for it. (search pulls seemingly random unrelated results).
These guys are a complete dead end. There is so much choice out there I would def. look elsewhere.
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nuck (gonbs@h...) / stardusted.com
😠 Melbourneit is the absolute worst!
NO customer support, they have successfully locked my domain so I cannot forward or move, they promise 15 minute response time and its been over 24 hours! They do not answer the phone, yet they promise return calls in less than two hours, yet its been over two days without a return call.
STAY AWAY FROM MELBOURNE IT, YOU HAVE BEEN WARNED!!!
NO customer support, they have successfully locked my domain so I cannot forward or move, they promise 15 minute response time and its been over 24 hours! They do not answer the phone, yet they promise return calls in less than two hours, yet its been over two days without a return call.
STAY AWAY FROM MELBOURNE IT, YOU HAVE BEEN WARNED!!!
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-anonymous- (-no email-)
😠 This company could not make it harder to leave it. My website is down because they make it a major mystery how to get my authorization code to move my domain name. I am VERY unhappy with them. And I am very unhappy with microsoft for sending me to them when I cancelled their service. This is my business, and they messing with me for their greed! I am pissed!
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russtyfox (rsjb@l...)
😠 Overpriced and possibly fraud
I've started getting Melbourne IT system generated invoices for $120.00 for domain forwarding. Within the email it is claimed that I agreed to allow them to charge me this when I signed up. Fact is, I read that stuff, and I would never agree to allow being charged $120 per year for something that is worth about $1.20 per year. I host many sites and have numerous redirects and parked domains and I charge $5.00 for the service. When I rang them to tell them they must be joking, they tried to wriggle out of it.
It's a scam.
I've started getting Melbourne IT system generated invoices for $120.00 for domain forwarding. Within the email it is claimed that I agreed to allow them to charge me this when I signed up. Fact is, I read that stuff, and I would never agree to allow being charged $120 per year for something that is worth about $1.20 per year. I host many sites and have numerous redirects and parked domains and I charge $5.00 for the service. When I rang them to tell them they must be joking, they tried to wriggle out of it.
It's a scam.
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James (Jamest@g...)
😠 Stay away from these.
Everything way overpriced. Difficult to update or change anything.
They make sure they get your money though, but everything else is a problem, your problem.
Also they make it as difficult as possible for you to transfer your domains to a different company.
Just stay away from them, you'll regret it.
Everything way overpriced. Difficult to update or change anything.
They make sure they get your money though, but everything else is a problem, your problem.
Also they make it as difficult as possible for you to transfer your domains to a different company.
Just stay away from them, you'll regret it.
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Anton van den Hengel (Anton.vandenHengel@g...)
😠 I have a business page that it theoretically hosted by Melbourne IT.
Their billing system is useless to the point whereby they couldn't manage to retrieve their fees from my perfectly ordinary credit card. They'd send me an email saying that the debit had failed, I'd ring them up, and it would magically work. Then they'd send me another email a month later.
This happened 3 times, until they took my site down without telling me. Then they deleted my data, without telling me.
They promised to get it back up as a matter of urgency, and 24 hours later it's still not up. Now they're saying it will be Monday at the earliest, and today's Saturday. Even if they get it back it will be a backup from months ago.
So I've done everything possible and they've deleted all of my data. I've lost all of my users, and it will take me no end of stuffing around to transfer it somewhere else.
If they were just useless it wouldn't be so bad, it's the fact that they go ou tof [read more...]
Their billing system is useless to the point whereby they couldn't manage to retrieve their fees from my perfectly ordinary credit card. They'd send me an email saying that the debit had failed, I'd ring them up, and it would magically work. Then they'd send me another email a month later.
This happened 3 times, until they took my site down without telling me. Then they deleted my data, without telling me.
They promised to get it back up as a matter of urgency, and 24 hours later it's still not up. Now they're saying it will be Monday at the earliest, and today's Saturday. Even if they get it back it will be a backup from months ago.
So I've done everything possible and they've deleted all of my data. I've lost all of my users, and it will take me no end of stuffing around to transfer it somewhere else.
If they were just useless it wouldn't be so bad, it's the fact that they go ou tof [read more...]
