Hostway Review 2025. Is hostway.com good web hosting in United States?
19 user reviews; 0 support responses; 0 testimonials; 16 products, 0 promotions, 12 social accounts, Semrush #160347; π listed 2007 (#6089)
100 N Riverside, Suite 800
Chicago , IL 60606 US
β Phone +1 866-467-8929
π Fax +1 312 236 1958
π§ sales@h...Website language(s): en-US
πͺ Most Recent Customer Reviews
π
Scott (-no email-)
π I am absolutely LIVID right now. The level of incompetence at Hostway is intolerable!
I sent a request to delete xxxxxxx.com, and suspend yyyyyyy.com. The knuckleheads over there kept xxxxxxx.com, deleted yyyyyyy.com & now yyyyyyy.com is showing a completely unrelated domain.
This is hands down the worst I have EVER seen a hosting company.
Can't even tell you how pissed I am right now!!!!
I sent a request to delete xxxxxxx.com, and suspend yyyyyyy.com. The knuckleheads over there kept xxxxxxx.com, deleted yyyyyyy.com & now yyyyyyy.com is showing a completely unrelated domain.
This is hands down the worst I have EVER seen a hosting company.
Can't even tell you how pissed I am right now!!!!
π
Mark Osborne (markdosborne@g...) / pcblues.com
π Excellent service over a long long time (13 years)
You should not have too much experience with the service department of an ISP, and this has proven to be the case with Hostway. In 13 years with them, I have had a handful of email service requests, and one phone call from Australia to the US all of which were answered nearly instantly.
I initially joined a plan which increased by a total of $2/month over the 13 years yet continually increased the bandwidth, CPU and storage limits as the years went by.
These days, in the linux based account, there is shell access, mySQL databases, plenty of email accounts, and an easy ability to add a simple blog or website that they supply as part of their service.
I also found that hooking a full Wordpress website to their service was quite simple and runs without any hitches.
As a software/database developer, I found that only being able to access the SQL databases through a website was a bit clunky, but this would be for security reasons.
Uninterrupted service has been the [read more...]
You should not have too much experience with the service department of an ISP, and this has proven to be the case with Hostway. In 13 years with them, I have had a handful of email service requests, and one phone call from Australia to the US all of which were answered nearly instantly.
I initially joined a plan which increased by a total of $2/month over the 13 years yet continually increased the bandwidth, CPU and storage limits as the years went by.
These days, in the linux based account, there is shell access, mySQL databases, plenty of email accounts, and an easy ability to add a simple blog or website that they supply as part of their service.
I also found that hooking a full Wordpress website to their service was quite simple and runs without any hitches.
As a software/database developer, I found that only being able to access the SQL databases through a website was a bit clunky, but this would be for security reasons.
Uninterrupted service has been the [read more...]
π
Rocky Raco (rockyraco@v...) / rockyraco.com
π Great service
The best thing about Hostway is I never have to call with problems with my site. No one has even told me they have had problems viewing my website. One problem I did have was I had to cancel a credit card and did not notify Hostway, and when they could not charge my old card I was notified so I could make the change, and had no downtime with my website.
The best thing about Hostway is I never have to call with problems with my site. No one has even told me they have had problems viewing my website. One problem I did have was I had to cancel a credit card and did not notify Hostway, and when they could not charge my old card I was notified so I could make the change, and had no downtime with my website.
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π Editorial Review
π Hostway is part of Hostwayπ§ Services: Web HostingDomain Registration Own datacenter
β Redirected domains: hostway.net hostway.nl hostway.be sitehosting.net powermedium.com skynetweb.com hostway.fr server-service.de hostway.in hostway.de hostway.com.au netnation.com
β Redirected from hostmysite.com myhosting.com gate.com
Hostway, founded in 1998 by Lucas Roh, Arnold Choi, and John Lee, initially entered the market through the acquisition of Spectronet Inc. The company expanded internationally in 2000 with the launch of Hostway Korea and, for years, was recognized as a global player in the hosting industry. However, much of what once made Hostway competitive appears to have faded over time.
Hosting Services
Shared Hosting
Hostway offers shared hosting plans for both Linux and Windows platforms. These packages include unlimited bandwidth and are geared toward users looking for a basic online presence. Entry-level plans include features like OX App Suite email, a drag-and-drop website builder, and a selection of templates for quick site creation. FlexCloud plans also come with Easy Script, making app integration easier for beginners.
However, detailed technical specifications are not readily accessible from their current website. Some hosting plans, such as the "Website Starter" package, only appear during the checkout process, and lack transparency in terms of resources or features.
VPS Hosting
Their VPS services, intended for developers and designers, are advertised as SSD-powered and capable of supporting popular applications like WordPress, Drupal, and Joomla. Users can choose between cPanel and Plesk for server management. Despite this, Hostway no longer appears to manage these VPS offerings directlyβthere are strong indications that these are now resold from third-party providers, like SolVPS.com (part of the same company group).
Email Services
One of the more stable offerings is Hostwayβs Hosted Microsoft Exchange email, which caters to small businesses needing professional email with integrated calendars and contact management. Key features include:
- Email archiving
- Spam and malware filtering
- Shared calendars
- Unlimited storage
- Mobile and desktop access
These services are supported by 24/7 assistance and Microsoft Gold Partner backing, which provides some reassurance in terms of reliability.
Web Design
Hostway also provides website design services through a streamlined process: users share their business requirements, and the companyβs designers create a site aligned with those goals. The websites are hosted on their infrastructure, which claims to offer fast loading times and secure delivery.
Infrastructure and Data Centers
Once headquartered in Chicago, Hostway had a presence across numerous countries including the UK, Germany, Australia, and India. As of 2025, those international offices are no longer mentioned. The only active locations listed now are Austin, Tampa, and Vancouver.
Their infrastructure once included six data centers across North America, with fast backbone connections using OC-12 and Gigabit Ethernet. However, the current site no longer provides up-to-date details about these data centers, making it unclear whether all those locations are still operational or relevant to todayβs services.
Reliability and Uptime
Hostway once advertised a 100% uptime guarantee, a bold claim in the hosting world. Unfortunately, this is no longer reflected anywhere on their current site, and there is no reference to service-level agreements or uptime metrics. This lack of transparency could be concerning for users requiring consistent performance.
Support and Accessibility
Customer support is still technically available through multiple channels including phone, email, live chat, ticket system, and even social media platforms like LinkedIn and Twitter. However, responsiveness and efficiency appear inconsistent based on current user experiences, and the once robust support reputation seems diminished.
Administrative Interface
Hostway uses SiteControl as the standard control panel for most services. VPS users have the option to use cPanel or Plesk, depending on their preferences. While SiteControl is functional, it lacks the modern interface and features found in more widely-used solutions today.
Pricing and Payment
Hostway continues to advertise affordable pricing, but only credit card payments are accepted now. In the past, customers could use PayPal or even checks, but those options have been removed. Moreover, the once-available 30-day money-back guarantee is no longer referenced anywhere, raising concerns about purchase security for new customers.
Observations on Decline
There are several signs that Hostway's offerings have significantly degraded over time. Many legacy links on the website still point to outdated interfaces, and the overall product selection has become narrow. Previously available services, such as dedicated servers and WordPress-specific hosting, appear to have been quietly phased out.
The current structure suggests a reliance on third-party reselling, limited updates to service transparency, and a visible reduction in service diversification. Combined with the lack of a clear refund policy and reduced support effectiveness, this raises questions about the long-term stability and reliability of Hostway as a hosting provider.
π― Conclusion
Hostway was once a strong and well-regarded name in the hosting industry, offering a wide variety of services with international reach. Today, the company presents a much more limited offering with outdated infrastructure visibility, no clear uptime promises, and signs of outsourcing core services. While they still provide email hosting and some basic web solutions, the overall value proposition has weakened considerably.Hostway.com is showing multiple signs of neglect and potential decline:
- The presence of numerous 404 error pages throughout the website strongly indicates poor maintenance or a lack of recent updates. This not only impacts user experience but also reflects negatively on the companyβs reliability and credibility.
- Several product pages or sections reference services that are no longer available, such as WordPress hosting, which is still mentioned in menus or promotional blurbs but appears to lead to dead links or outdated content.
- This disorganized state suggests a disconnect between marketing and operational reality, and may imply that Hostway is either scaling back operations or no longer investing in maintaining its public-facing infrastructure.
Potential customers should exercise caution before purchasing services, especially given the lack of transparency and unclear service ownership. For businesses seeking dependable, scalable hosting backed by modern infrastructure and support, alternative providers may present a safer and more future-proof choice.
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Website research for Hostway on July 16, 2025 by WebHostingTop
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Plansπ€ Hostway Website Products
| π§ Shared - π» Linux | Keep mouse over features! | π°Price | πΏ Disk space | πΆ Transfer | π Updated | π Free domain / π Allowed |
|---|---|---|---|---|---|---|
| Website Starter | featuresπ³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Website Builder βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Hosted domains : Unlimited π Free domains : 0 π Dedicated IPs : 0 π° Money-back guarantee : 30 days π Uptime : 100 % Easily create and manage your website with one simple WYSIWYG website editor and template Library Includes OX App Suite Email Marketing tools such as Site Promotion or Instant Business [...] π Plan URL : https://cart.hostway.com/order-service/index.php | $14.95/mo. | unlimited | unmetered | 0 / unlimited | |
| π§ Shared - π» Linux/Windows | Keep mouse over features! | π°Price | πΏ Disk space | πΆ Transfer | π Updated | π Free domain / π Allowed |
| FlexCloud Site | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : CPanel, Plesk π§ Category : Backup βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Hosted domains : 2 π Free domains : 0 π Dedicated IPs : 0 π° Money-back guarantee : 30 days π Uptime : 100 % FlexCloud Site blends robust Linux and Windows hosting under one umbrella: on Linux you get 300 GB pure-SSD space, cPanel, 400 mailboxes and 10 MySQL databases; on Windows the same plan swaps in Plesk with 10 MSSQL [...] π Plan URL : https://hostway.com/linux-web-hosting/ | $19.95/mo. | 300 GB SSD | unmetered | 0 / 2 | |
| FlexCloud Site Pro | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : CPanel, Plesk π§ Category : Backup βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Hosted domains : 51 π Free domains : 0 π Dedicated IPs : 0 π° Money-back guarantee : 30 days π Uptime : 100 % FlexCloud Site Pro extends the same dual-OS foundation with unlimited SSD storage and fifty add-on sites, making it ideal for agencies and multi-brand entrepreneurs. Linux instances provide cPanel, unlimited space and [...] π Plan URL : https://hostway.com/windows-web-hosting/ | $34.95/mo. | unlimited SSD | unmetered | 0 / 51 | |
| π§ Exchange - π» Windows | Keep mouse over features! | π°Price | πΏ Disk space | πΆ Transfer | π Updated | π Free domain / π Allowed |
| Business Email | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Open-Xchange βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Hosted domains : 1 π Dedicated IPs : 0 π Plan URL : https://hostway.com/business-email-plans/ | $0.99/mo. | 2 GB | unmetered | / 1 | |
| Exchange Email | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Fully Managed βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Hosted domains : 1 π Dedicated IPs : 0 π Uptime : 99.999 % π Plan URL : https://hostway.com/microsoft-exchange/ | $12.49/mo. | unlimited | unmetered | / 1 | |
| Exchange Email + Security | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Fully Managed βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Hosted domains : 1 π Dedicated IPs : 0 π Uptime : 99.999 % π Plan URL : https://hostway.com/microsoft-exchange/ | $24.99/mo. | unlimited | unmetered | / 1 | |
| π§ VPS - π» Linux | Keep mouse over features! | π°Price | πΏ Disk space | πΆ Transfer | π Updated | π Free domain / π Allowed |
| Linux VPS Hosting | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π§ Category : Self Managed βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 πͺ CPU : Xeon E5 π Hosted domains : Unlimited π Free domains : 0 π Dedicated IPs : 0 π Plan URL : https://hostway.com/vps-hosting/ | $11.03/mo. | unlimited SSD | unmetered | 0 / unlimited | |
| π§ VPS - π» Windows | Keep mouse over features! | π°Price | πΏ Disk space | πΆ Transfer | π Updated | π Free domain / π Allowed |
| Windows VPS Hosting | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π§ Category : Self Managed βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 πͺ CPU : Xeon E5 π Hosted domains : Unlimited π Free domains : 0 π Dedicated IPs : 0 π Plan URL : https://hostway.com/vps-hosting/ | $41.50/mo. | unlimited SSD | unmetered | 0 / unlimited | |
| π§ Domains | Keep mouse over features! | π°Price | π Updated | |||
| .com | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π§ Category : DNS βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 Price Transfer : $ 11.95 π Plan URL : https://hostway.com/domains/ | $11.95/yr. ($ 24.95 after first term) | ||||
| π§ Website Builder | Keep mouse over features! | π°Price | πΏ Disk space | πΆ Transfer | π Updated | π Free domain / π Allowed |
| Website Builder + eCommerce Free | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Website Builder, E-Commerce βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Free domains : 0 π Dedicated IPs : 0 Hostwayβs Website Builder [...] π Plan URL : https://hostway.com/website-builder/ | $19.95/mo. | unlimited | unmetered | 0 | |
| Website Builder + eCommerce Base | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Website Builder, E-Commerce βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Free domains : 0 π Dedicated IPs : 0 Hostwayβs Website Builder [...] π Plan URL : https://hostway.com/website-builder/ | $39.95/mo. | unlimited | unmetered | 0 | |
| Website Builder + eCommerce Pro | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Website Builder, E-Commerce βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Free domains : 0 π Dedicated IPs : 0 Hostwayβs Website Builder [...] π Plan URL : https://hostway.com/website-builder/ | $59.95/mo. | unlimited | unmetered | 0 | |
| Website Builder + eCommerce Unlimited | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π¨ Control Panel : [In-house] π§ Category : Website Builder, E-Commerce βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Free domains : 0 π Dedicated IPs : 0 Hostwayβs Website Builder runs on a managed cloud [...] π Plan URL : https://cart.hostway.com/order-service/index.php | $119.95/mo. | unlimited | unmetered | 0 | |
| π§ Web Design | Keep mouse over features! | π°Price | π Updated | |||
| Standard | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π§ Category : Wordpress βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Plan URL : https://hostway.com/website-design-services/ | on request | ||||
| Ecommerce | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π§ Category : Wordpress, E-Commerce βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Plan URL : https://hostway.com/website-design-services/ | on request | ||||
| Custom | features *π³ Payment Methods : Credit / Debit / Prepaid Cards π§ Category : Wordpress βοΈ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 π Plan URL : https://hostway.com/website-design-services/ | on request |
Contact information is managed by hostway.com representatives sales@h..., contact@h..., info@h..., webmaster@h..., admin@h..., plamena.dalakova@h..., support@h... [login]
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π Web stats
| β Targeting: | Austria, Canada, France, Germany, Korea, Netherlands, Romania, United Kingdom, United States |
| π Details for https://hostway.com/ | |
|---|---|
| π₯ Website DNS: | b.dns.hostway.net => 64.41.114.10 ( Austin ) / Ntirety Inc. - ntirety.com MX::mx.spamexperts.com => 149.13.75.27 ( Frankfurt am Main ) / N-Able Cloud GmbH - antispamcloud.com MX::fallbackmx.spamexperts.eu => 154.59.193.124 ( Dusseldorf ) / N-Able Cloud GmbH - antispamcloud.com a.dns.hostway.net => 64.41.112.10 ( Austin ) / Ntirety Inc. - ntirety.com MX::lastmx.spamexperts.net => 149.13.75.27 ( Frankfurt am Main ) / N-Able Cloud GmbH - antispamcloud.com |
| π¨ Server Software: | nginx/1.10.3 (Ubuntu) |
| π Website IP: | 66.113.135.6 |
| π IP localization: | United States, Texas, Austin - see top providers in United States, Texas |
| π ISP Name, URL: | Ntirety Inc., ntirety.com (inactive) |
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π Hostway News / Press release
Merged Hosting Companies Hostway, Hosting Now Named Ntirety - Following the merging of managed cloud hosting services brands Hostway and Hosting inΒ January 2019, the company is now changing its name to Ntirety (ntirety.com). The new entity is expected to offer an expanded set of global managed multi-cloud and hybrid services.
Headquartered inΒ Austin, Texas, Ntirety is one of the largest managed cloud service platforms in the world. Ntirety would deliver hybrid and multi-cloud solutions that enable Enterprise IT to shift from managing operational risk to [...]
Headquartered inΒ Austin, Texas, Ntirety is one of the largest managed cloud service platforms in the world. Ntirety would deliver hybrid and multi-cloud solutions that enable Enterprise IT to shift from managing operational risk to [...]
Managed Cloud Hosting Companies Hostway and HOSTING.com Merge - Hostway, a Chicago-based managed cloud hosting company counting approximately 400 employees and 500,000 customers worldwide, will merge its operations with managed cloud services company HOSTING.com β a Denver-based company with about 200 employees servicing around 4,000 customers. The new company intends to fully merge all functions and operate under a single brand within the next twelve months. Emil Sayegh, the CEO of Hostway will be leading the merged company.
"Our combined strengths [...]
"Our combined strengths [...]
Hostway and HOSTING Merge, Creating One of the Largest Global Managed Cloud Services Platforms - Hostway and HOSTING Merge, Creating One of the Largest Global Managed Cloud Services Platforms
Combined organization to focus on secure, compliant cloud services for enterprises
AUSTIN, Texas and DENVER, Colo., JANUARY 8, 2019 β Hostway and HOSTING today announced the merger of the two organizations, combining to create one of the largest managed cloud services platforms in the world. Both companies are known for secure, compliant managed hybrid cloud solutions and together will have an [...]
[search all hostway.com news]Combined organization to focus on secure, compliant cloud services for enterprises
AUSTIN, Texas and DENVER, Colo., JANUARY 8, 2019 β Hostway and HOSTING today announced the merger of the two organizations, combining to create one of the largest managed cloud services platforms in the world. Both companies are known for secure, compliant managed hybrid cloud solutions and together will have an [...]
π£ Hostway Social Networks
https://twitter.com/hostway
We empower innovators and entrepreneurs to succeed online. Let's make the web a better place, together.For technical updates follow: @HostwayNOC
Account started from February, 2009, having already 6195 tweets with 2999 followers and 2238 friends. Last activity on .
We empower innovators and entrepreneurs to succeed online. Let's make the web a better place, together.For technical updates follow: @HostwayNOC
Account started from February, 2009, having already 6195 tweets with 2999 followers and 2238 friends. Last activity on .
https://twitter.com/hostway_de (inactive)
Account started from November, 2009, having already 171 tweets with 79 followers and 29 friends. Last activity on .
Account started from November, 2009, having already 171 tweets with 79 followers and 29 friends. Last activity on .
Language de
https://www.facebook.com/Hostway.Deutschland/
About: Hostway Deutschland - Mehr als nur Rechenzentrumsdienstleistungen!
Hostway Deutschland GmbH account is having several likes, talking about them several people. Last activity on .
About: Hostway Deutschland - Mehr als nur Rechenzentrumsdienstleistungen!
Hostway Deutschland GmbH account is having several likes, talking about them several people. Last activity on .
https://www.linkedin.com/company/hostway-corporation/
Hostway Services, Inc (established 1998) is a Privately Held entity having 2518 followers on LinkedIn and 201-500 employees, industry Information Technology & Services.
Hostway Services, Inc (established 1998) is a Privately Held entity having 2518 followers on LinkedIn and 201-500 employees, industry Information Technology & Services.
Hostway BlogΒ Β Using Wordpress version 5.8. Blog added on October, 2015, with total 205 articles, Language en-US. See recent blogs summary posts:
- No More Missed Appointments with ReadySalon - How ReadySalon Helps You Capture Every Opportunity Every missed appointment, every unanswered message, and every missed online search result is costing your salon. In today's digital-first world, ...
- Is Your Website Saying the Right Thing? - Avoid these common messaging mistakes Let's be real: building your website is hard enough. But writing clear, compelling messaging? That's a whole other challenge. Especially when you've got a dozen ...
- Improving Your SEO: A Guide For Beginners - Whether you're building your first website or trying to bring in more visitors, understanding Search Engine Optimization (SEO) is one of the most important steps you can take. SEO helps your website ...
https://blog.hostway.de/iso-27001-zertifikat-auf-der-basis-von-it-grundschutz/Β Β (RSS error) First post from May, 2017, with total 16 articles (real language de). Latest post on
Reviewsπͺ Hostway Customer Ratings
The quick stats of Hostway profile shows a note average of 2.5 out of 10, counting 19 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
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| (2 = 10.53%) | |
|---|---|
| (1 = 5.26%) | |
| (1 = 5.26%) | |
| (15 = 78.95%) |
π
Frank Grant (frank.grant@a...) / amazingja.com
π Hostway.com gives excellent products and services!
I have been with Hostway for nearly 6 years. I have found the web hosting prices very attractive and the reliability excellent.
Anytime I have a problem, Hostway deals with the problem in a very timely manner. Technical support is very knowledgeable and goes the extra mile, to resolve any problem you may have.
Hostway.com is the only web hosting I will use for years to come.
I have been with Hostway for nearly 6 years. I have found the web hosting prices very attractive and the reliability excellent.
Anytime I have a problem, Hostway deals with the problem in a very timely manner. Technical support is very knowledgeable and goes the extra mile, to resolve any problem you may have.
Hostway.com is the only web hosting I will use for years to come.
π
allamq (allamq@y...)
π hi everyone submitted bad review ,,, i think you dont need to do that anymore ... coz i try to contact this company in order to bye managed server ,, so when i contact them in Sales chat (where they have a button for this everywhere in any plan ) but i was unable to find anyone online at anytime,,,
finely i called them by phone,, they ask me to send my info(e-mail and phone and they will contact me ASAP) but no body call me since 4days ,,, my partner had same problem with hostway he send e-mail .. no replay yet .. the good news it seems they know who they are so ,, they stop taking new customers also after i see ur review friends, i believe i dont need to deal with them at any cost.. bad news : they still has website talking about how great they are !!!
finely i called them by phone,, they ask me to send my info(e-mail and phone and they will contact me ASAP) but no body call me since 4days ,,, my partner had same problem with hostway he send e-mail .. no replay yet .. the good news it seems they know who they are so ,, they stop taking new customers also after i see ur review friends, i believe i dont need to deal with them at any cost.. bad news : they still has website talking about how great they are !!!
π
Anonymous (linuxboyuk@y...) / refused
π All in all, Hostway used to be great about 10 years ago. Since then they have declined in service and features.
While many other host offer user-friendly CPanels, Hostway continues to give customers an old-fashioned and very unhelpful management panel.
Any any issues are usually brushed off as client incompetence.
Quite shocking, considering that they used to have an excellent reputation many moons ago. Sadly they seem to have forgotten what customer service and modern technology is all about.
So we decided to move our package to another provider who seems to be much more clued up and much more user friendly.
While many other host offer user-friendly CPanels, Hostway continues to give customers an old-fashioned and very unhelpful management panel.
Any any issues are usually brushed off as client incompetence.
Quite shocking, considering that they used to have an excellent reputation many moons ago. Sadly they seem to have forgotten what customer service and modern technology is all about.
So we decided to move our package to another provider who seems to be much more clued up and much more user friendly.
π
Benjamin White (Bwlivinglife@g...) / deckprosonline.com
π Do Not Choose HostWay!! What this company is doing is illegal and should not be allowed to operate! I have been with Valueweb/Hostway for nearly 5 years. During that time my site has actually been up close to 3 years with the "normal" 2-3 month downtime in between. I have had to completely rebuild my site from scratch 2 times after they lost all of my files and back-ups, with nothing more from them than " We don't know what happened..sorry". They also have the tendency to "misplace" their client's payment histories and demand that you pay the amount that they "think" you owe them or they will shut down your site. Don't bother sending in financial records, from your bank, to prove them wrong, as they will only get "misplaced" as well. My advice to anyone who is considering using this, and I am using this term very loosely, "company" to host your site, should RUN! I have finally broken away from them, just this week, but not without having to leave my site behind. -Benjamin White - [read more...]
π
Steve (steve@b...) / backbaysystems.com
π I've been a satisfied hostway customer for almost 10 years but i am leaving. As of 6 months ago, new company policy strips all 'dangerous' attachments from relayed email. There are no user preferences regarding file attachments to correct this as informed by tech support. I am a software developer, not a child, and cannot do business without receiving and sending .exe, .dll, and other 'dangerous' file attachments.
Also, with not notice whatsoever, Hostway dropped anon FTP service effective 2/1/10. So, now i can't email .exe files to clients, nor can i give them access to an anon FTP site. I can create multiple FTP subdirectory accounts at $4.95 each account per month ......gee, what a bargain. I'm out of here.
Also, with not notice whatsoever, Hostway dropped anon FTP service effective 2/1/10. So, now i can't email .exe files to clients, nor can i give them access to an anon FTP site. I can create multiple FTP subdirectory accounts at $4.95 each account per month ......gee, what a bargain. I'm out of here.
π
Bob Anders (at609@y...)
π Like Jeff, I've been with Hostway for over 10 years. Recently they migrated my site to a new server. When they did, they corrupted my site files. My site no longer forwarded me a form requesting information which is the sole purpose of my site in the first place. I called their "customer service" and was told that it wasn't their problem. They suggested that I contact my Web designer to fix it. Keep in mind I have a very basic site, and it has not been changed much in the past 10 years. The guy who designed it didn't have any files on his computer any longer. I was faced with having to redo the whole site.
I decided to shop around and found another host at more than half the price, with Americans that answer the phone promptly, give great support, and no bullshit.
When I called Hostway to cancel, they didn't even bother to ask why. When I asked about a refund for the remainder of my subscription, they said that since I paid for a year in advance there would be no refund. [read more...]
I decided to shop around and found another host at more than half the price, with Americans that answer the phone promptly, give great support, and no bullshit.
When I called Hostway to cancel, they didn't even bother to ask why. When I asked about a refund for the remainder of my subscription, they said that since I paid for a year in advance there would be no refund. [read more...]
π
-anonymous- (-no email-)
π I've been with Hostway for 10 years now. What others have said is correct, they used to be a great company. It started going downhill a few years ago when they outsourced their staff. Now customer service is just horrible and and I've lost complete confidence in them resolving ANY issue in a timely manner. The killer is the issues now always seem to stem from their incompetence and screw ups. Babysitting my hosting company is exhausting and expensive. I'm moving all my accounts elsewhere.
Hostway is out of control and incompetent... plain and simple. I should be billing them for gross negligence of the use of my time.
Hostway is out of control and incompetent... plain and simple. I should be billing them for gross negligence of the use of my time.
π
Peter (p.blumtritt@t...) / eco-divers.com
π What a terrible, terrible company. Apart from the fact that their servers and support suck they are also hopelessly disorganized and incapable. Months ago I ordered some services with them. They said they couldn't charge my credit card - which is used for 20-30 online transactons each month elsewhere without a single problem - and advised me to pay via Paypal which I did. I sent them all of Paypal's transaction details - not only once but about 10 times since they kept sending reminders about "non-payment". Now, after 4 months they have suddenly charged my credit card for the same amount, saying that they never received my Paypal pament which is of course nonsense - I have all proof that it was paid. And their billing support doesn't even bother to reply anymore.
STAY AWAY - under all circumstances. Hostway means trouble on all levels!
STAY AWAY - under all circumstances. Hostway means trouble on all levels!
π
qquackers (toss001@o...) / jabconstructon.com
π They Make Life Too Difficult
Pros: Being able to leave them behind. All pro's are overcome by the con's in trying to move from their service.
Cons: Unknown to us, Valuweb/Hostway had our Domain Name registered with a company run out of BULGARIA, who did the right thing and released the domain name after a few serious phone calls instead of making us wait 5 to 7 days as they first insisted.
A month after the service was moved and the Hostway account was confirmed as "cancelled" by Hostway support e-mail, Hostway has begun trying to collect another month service saying that the account was never cancelled and that we owe them money until it is cancelled! This is seriously childish.
The Story:
We moved to GoDaddy because the support, price and dashboard feature are so much better than what Hostway offers. We weren't unhappy with Hostway, until we tried to move.
Our account moved from Valueweb to Hostway a number of years ago, to our surprise. But, the service [read more...]
Pros: Being able to leave them behind. All pro's are overcome by the con's in trying to move from their service.
Cons: Unknown to us, Valuweb/Hostway had our Domain Name registered with a company run out of BULGARIA, who did the right thing and released the domain name after a few serious phone calls instead of making us wait 5 to 7 days as they first insisted.
A month after the service was moved and the Hostway account was confirmed as "cancelled" by Hostway support e-mail, Hostway has begun trying to collect another month service saying that the account was never cancelled and that we owe them money until it is cancelled! This is seriously childish.
The Story:
We moved to GoDaddy because the support, price and dashboard feature are so much better than what Hostway offers. We weren't unhappy with Hostway, until we tried to move.
Our account moved from Valueweb to Hostway a number of years ago, to our surprise. But, the service [read more...]
π
Scott (idtags@i...)
π Worst hosting company ever. TERRIBLE SUPPORT! You will never speak to anyone in the US and can never speak with a supervisor or anyone that can actually help. We were a valuweb customer which was migrated to Hostway in August. Nothing but problems so far. Website is occasionally down. They changed file permisions in the FTP access and were not able to fix them. I could not FTP our orders for 4 days so we could process them. The latest problem is unbelievable. THEY somehow pasted another companies SSL certificate on our website which is expired and has no relation to us (apparently we share a server with this other compnay). We do not have access to fix this or we could have Geotrust help. Of course nobody is ordering from us because of the security message that people see at checkout. We have been waiting for 6 days for it to be fixed. Countless phone calls and emails including a 2 hour call yesterday in which I was on hold for 1 hour before I even spoke to someone. I was assured [read more...]
π
Frank White (bigmrfrank@h...)
π Brought 4 accounts to them. Paid for a year in advance x 4. Billed me twice on my card. Took 2 months to correct. Site control was down for 3 weeks at one point. Internal 500 server errors are a daily events. Customer support and tech is non existant. I regret ever going with the AND paying up front. No I have to fight for my money back. You cant say you weren't warned.
π
Mike (wkamag@w...)
π Well, like the others, in the beginning the were great. Moved to them from Earthlink after EL outsourced all support and we could not longer communicate. I was told that Hostway was US based and would never outsource... WRONG! After five or so years, they did so and things have gone down hill from there FAST! They recently disabled our site stating we violated TOU. BS! Had to email legal and got a call from them, the gentleman in Ft Lauderdale (sp) USA agreed. Found out from him, he is on his last two weeks with them. Says he hears this sort of thing all the time now. We are done and moving on to a new hosting company that provides US based support over the phone 24/7.
π
tina (privatename9@h...)
π I have been with Hostway for a very long time. I stepped away from my company to start another business. In the Interim my employees changed web services as Hostway was too expensive. Upon my arrival back i kept asking my employee why are we paying all this money to Hostway when we don't even use them. There is no way to review your bill online ("convenient") and when you call their customer service support, it tells you to review your bill online. I contacted there customer support on several occasions to get answers and was told that I wasn't paying for services as i was stating. Then i was given a bill for $572.00 and they shut my service down. Here's the kicker. They did it on a Friday. The wait time to talk to someone in billing was over 15 minutes long, they put me on hold and after 45 minutes I had other things I had to take care of. I told them I would contact them back.....they close at 3pm EST on Friday and are not back in the office until Monday. So I leave into [read more...]
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Alec (olarn@t...)
π Like a few other reviews here, I have been with Hostway for many years and was entirely happy with their service, until just a few weeks ago. They shut down my E-commerce store without warning, accused me of using up too much of their server resource even though I had done nothing new to the site for years. Eventually it turned out that the technical problems were due to their trying to move my site to a new server, but they tried to make out it was me that abused their service. Tried and pleaded as I might I could not get them to resolve problems, all I got were emails about how they were passing the buck between their tech staff.
Nigh on 10 years as a loyal customer and they treated me like dirt for some problems that they themselves induced. Be warned!
Nigh on 10 years as a loyal customer and they treated me like dirt for some problems that they themselves induced. Be warned!
π
Peter (webmaster@e...)
π I have been a Hostway customer for 10 years and at times had 20+ sites hosted with them. Over the past two years I have moved all of them away. The amount of problems and the lack of even remotely reasonable support got unbearable. I often spent more time on getting my sites running again and fighting with their incompetent support than on actually working on my sites' content. Especially if you have to rely on their database servers you're in deep trouble!
What I can see in Google's webmaster tools is that after moving away from Hostway the Google spider can crawl my pages 5-7 times faster than on Hostway's server.
What I can see in Google's webmaster tools is that after moving away from Hostway the Google spider can crawl my pages 5-7 times faster than on Hostway's server.
π
Nancy Farlow (nfarlow@h...)
π I'm a graphic designer and have roughly 20 of my clients' web sites, and my own site, hosted with Hostway. I am currently shopping around for a new hosting service, however, since Hostway no longer has the appeal it once did. Their prices have been increasing over the past year or so. They no longer offer the $8.95/mo personal plan, and their Gold plan is now $15.95/mo (up from $13.95). Their $39.95 setup fee is too high. Their customer service used to be wonderful, but no longer. This past year, the CSRs I've spoken with for the most part are not knowledgeable and don't really seem to care about resolving my issues (even when they do speak English well enough to communicate with, which isn't always the case any more). They've done some strange things with some of my accounts and don't seem to have a clue what I'm talking about when I've tried to resolve them (i.e., lack of communication among the various parts of their company, apparently). I could go on and on, but, in a nutshell, [read more...]