Aplus.net Review 2025. Is aplus.net good web hosting in Canada?
30 user reviews; 0 support responses; 0 testimonials; 15 products, 0 promotions, 6 social accounts, Semrush #348087; 📆 listed 2005 (#2625)
5063 N Service Rd Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 855.791.8966[toll free usa]
☎ Phone 651.481.4598[international]
📠 Fax 1 (877) 532-0132
📧 support@a...Website language(s): en-US
👪 Most Recent Customer Reviews
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-anonymous- (oxforduniversity1@h...) / pacificbuidingcarejanitorialservices.com
😠 Aplus.net is terrible absolutely the worst company
Worst company ever, after 29 long years of frustration I'm finally leaving Aplus.ner, ever since Aplus was bought out by Deluxe in 2011 everything went south, I should of left a long time ago but because site emails etc is all tied in together I was afraid to lose that but they no communication, no responsibility of fixes things that aren't customer issues but they own servers on customers not getting their emails is beyond laughable not professional to be in business as a hoster. I have a huge list of complaints about Aplus.net to say it's more than enough to fire them but me experience is worth telling people please please do not go to Aplus.ner not only are they more expensive than everybody else but they don't offer anything close to the 100 hosting companies do provide. Fur example SSL's aren't free, their servers aren't that fast, they fired all their American employees, tech support doesn't respond and if they do respond you could wait almost a week to get an answer. And if [read more...]
Worst company ever, after 29 long years of frustration I'm finally leaving Aplus.ner, ever since Aplus was bought out by Deluxe in 2011 everything went south, I should of left a long time ago but because site emails etc is all tied in together I was afraid to lose that but they no communication, no responsibility of fixes things that aren't customer issues but they own servers on customers not getting their emails is beyond laughable not professional to be in business as a hoster. I have a huge list of complaints about Aplus.net to say it's more than enough to fire them but me experience is worth telling people please please do not go to Aplus.ner not only are they more expensive than everybody else but they don't offer anything close to the 100 hosting companies do provide. Fur example SSL's aren't free, their servers aren't that fast, they fired all their American employees, tech support doesn't respond and if they do respond you could wait almost a week to get an answer. And if [read more...]
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-hidden- (-hidden-) / riverviewbc.org
😠 Not happy!
Our church's domain name was sold to Aplus.net. They have the wrong email address for us, so we never receive billing notifications. Thus, our web page gets shut down. I have tried to get our domain name transferred, but they will not give me an authorization number. They keep emailing the incorrect address they have for authorization. The email address they have does not exist.
Our church's domain name was sold to Aplus.net. They have the wrong email address for us, so we never receive billing notifications. Thus, our web page gets shut down. I have tried to get our domain name transferred, but they will not give me an authorization number. They keep emailing the incorrect address they have for authorization. The email address they have does not exist.
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-anonymous- (lyle.e.jones@g...) / heartofthemix.net
😠 I've been a professional in this business for 22 years, and have _never_ dealt with a worse registrar in terms of their online portal, product management, or technical support. I have been a paying customer for more than 10 years, and... I just can't do it anymore. As a professional systems administrator for a public /16 and more than 150 individual companies, I will not use aplus.net again, nor would I recommend it for any of my customers.
I have used nearly all north-american registrars and have consistently had a better experience with every single one. This is a low bar.
I made the decision more than 10 years ago to give aplus.net a try for my own personal accounts, as it was literally the least expensive at the time. Well as they say: "you get what you pay for." Never again.
I have used nearly all north-american registrars and have consistently had a better experience with every single one. This is a low bar.
I made the decision more than 10 years ago to give aplus.net a try for my own personal accounts, as it was literally the least expensive at the time. Well as they say: "you get what you pay for." Never again.
MORE REVIEWS
📄 Editorial Review
🔃 Aplus.net is part of Deluxe Corporation(3*) 🔧 Services: Web HostingDomain Registration
⇔ Redirected domains: internetnamesforbusiness.com meganameservers.com megamailservers.com aplusweb.net
Aplus.net, established in 1992, has a long history as a web solutions provider for individuals and businesses. Once a full-service hosting company, it became part of Deluxe Corporation and was later acquired by HostPapa, which significantly changed its service portfolio. Since the acquisition, shared hosting and VPS services are no longer offered, and the company now emphasizes cloud hosting, domains, SSL certificates, business email, and design services.
Over the years, Aplus.net has supported more than 800,000 registered domains, 200,000 websites designed, and 1 million email accounts. With a focus on small and medium-sized businesses, the brand positions itself as a one-stop digital partner for hosting, marketing, and online presence management.
Services and Solutions
- Cloud Hosting – Includes unlimited storage, bandwidth, domains, and subdomains with clustered server redundancy. Aimed at customers seeking reliability without traditional single-server risks.
- Email Hosting – Professional email with POP, IMAP, and webmail access, spam filtering, and collaboration tools (contacts, calendars, tasks). Plans start with 3 GB mailbox storage.
- Domain Services – Registration, domain guard, privacy, and monitoring features to secure brand identity.
- SSL Certificates – To secure websites and protect customer data.
- Website Tools and Add-ons – Website Creator Pro, logo design tools, and professional website design services (from $31.99/month).
- Security Add-ons – SiteLock protection starting at $11.99/month.
- Business Tools – Aplus Reviews Promoter for managing online reputation and QuickBooks integration for ecommerce.
While the company no longer provides shared or VPS hosting, it has transitioned toward cloud-first solutions with bundled services suitable for entrepreneurs and SMBs.
💰 Price & Cost
Aplus.net services are generally more expensive compared to similar providers.
- Professional Cloud Hosting – $8.99/month with a 3-year contract, including free domain, unlimited storage, unmetered transfers, 100 email accounts (5 GB each), 100 MySQL databases, and two MSSQL databases.
- Email Hosting – Standard features include virus and spam filtering, autoresponders, Blackberry push, and ad-free webmail.
- Website Security – SiteLock from $11.99/month.
- Website Design – From $31.99/month with ongoing maintenance.
Refund Policy:
- 30-day full money-back guarantee if canceled within the first 30 days.
- If canceled after 30 days but before completing the 3-month minimum commitment, a $99 early cancellation fee applies.
- After 3 months, plans auto-renew monthly.
- Beyond this, all payments are non-refundable, even if services are terminated early.
This strict and somewhat complex cancellation policy is a disadvantage for customers who prefer flexible, low-risk hosting options.
⌛ Reliability
Aplus.net advertises 99.99% uptime, powered by Intel, Cisco, Linux, Unix, Microsoft, and Red Hat technologies.
Key reliability points:
- Cloud hosting avoids single points of failure by distributing workloads across clustered servers.
- Infrastructure redundancy with RAID storage, load balancers, and diesel-powered backup systems.
However, unlike many competitors, Aplus.net does not compensate customers for downtime, even if uptime falls below the stated guarantee.
🏢 Data Center
Aplus.net operates state-of-the-art data centers in:
- Miami, USA
- Toronto, Canada
- Dublin, Ireland
Additionally, legacy hosting facilities were in Phoenix and San Diego.
Features include:
- Redundant power systems with diesel backup.
- RAID4 storage and load balancing for stability.
- Raised floors, fire suppression, and advanced cooling.
- 24/7 monitoring for physical and technical security.
✍️ Customer Support
Support is available 24/7/365 through multiple channels:
- Phone (toll-free)
- Live chat
- Ticket system and email
- Social media (Twitter, Facebook)
Aplus.net also maintains FAQs and a domain help section for self-service assistance. Support is generally responsive, but the lack of refund or credit policies reduces the appeal of their guarantees.
🔨 Control Panel
- Cloud Hosting & Domains – Managed through Aplus.net’s custom portal, which consolidates service management and billing.
- Legacy VPS Hosting – Previously managed with cPanel (now discontinued).
The portal is simple to use but less flexible compared to industry-standard cPanel or Plesk.
🎯 Conclusion
Aplus.net remains a well-known name in the hosting industry, backed by decades of experience and strong infrastructure. The brand has shifted away from traditional hosting toward cloud hosting, domains, and business-focused solutions.Strengths:
- Long-standing reputation (since 1992).
- 99.99% uptime backed by global data centers.
- Broad portfolio of business add-ons (design, security, reputation management).
- 24/7 support across multiple channels.
- No shared hosting or VPS after the HostPapa acquisition.
- No compensation for downtime, despite uptime guarantees.
- Strict refund rules with early cancellation penalties.
- Higher-than-average pricing compared to competitors.
Overall, Aplus.net is a reliable but niche choice, most suitable for SMBs seeking bundled hosting and business tools under one provider. Those requiring more technical flexibility, lower costs, or refundable hosting options may find better alternatives elsewhere.
Aplus.net enjoyed a strong run in earlier years, but after the acquisition their momentum faded. Over the past year, they saw a sharp contraction in their customer base, struggled to attract new sign-ups, and ultimately shut down their service.
🌏 Server locations:
Miami Toronto Dublin
📢 Special pages
Website research for Aplus.net on August 19, 2025 by WebHostingTop
🎁 Aplus.net Promotions
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Plans📤 Aplus.net Website Products
| 🔧 Cloud - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
|---|---|---|---|---|---|---|
| Professional Plan | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] 🔧 Category : DDoS Protection 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.9 %  Unlimited Storage, Unmetered Transfer, Unlimited Subdomains, Unlimited Hosted Domain Support, Unlimited FTP Accounts, 100 Email addresses, 5 GB/mailbox Email storage, 100 MySQL Databases, Two 200 MB MSSQL DatabasesAplus.Net's Cloud Hosting is a [...] 🔗 Plan URL : https://www.aplus.net/cloud-hosting | $8.99/mo. ($ 28.00 after first term) | unlimited | unmetered | / 0 | |
| Basic Plan | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] 🔌 Hosted domains : 2 🆓 Free domains : 0 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.9 % 2 Websites Supported, 100 GB Website Storage, 500 GB Bandwidth Transfer Limit, 5 Standard Email Accounts, 2 GB Email Storage Per Email Box, 1 MySQL Databases and Management.Aplus.Net's Cloud Hosting is a reliable and scalable solution for [...] 🔗 Plan URL : https://www.aplus.net/cloud-hosting | $10.50/mo. | 100 GB | 500 GB | / 0 | |
| Business Plan | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] 🔌 Hosted domains : 10 🆓 Free domains : 0 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.9 % 10 Websites Supported, 500 GB Website Storage, 5000 GB Bandwidth Transfer Limit, 50 Standard Email Accounts, 5 GB Email Storage Per Email Box, 10 MySQL Databases and Management, 1 Microsoft® SQL Databases @ 100 MB Storage.Aplus.Net's Cloud [...] 🔗 Plan URL : https://www.aplus.net/cloud-hosting | $19.83/mo. | 500 GB | 5 TB | / 0 | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| .com | features *💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 💰 Money-back guarantee : 0 days  Aplus.net lets customers register a .com and dozens of alternative extensions, then manage everything from a single dashboard. Below is a tidy snapshot of what they offer, phrased with “they.”Popular TLD Pricing (per year) .net $22.99 | .org [...] 🔗 Plan URL : https://www.aplus.net/domains | $22.99/yr. | ||||
| 🔧 SSL Certificates | Keep mouse over features! | 💰Price | 📆 Updated | 🔐 Domains protected | ||
| Positive SSL | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔐 Domains protected : 1  Validation for Domain Name (paperless, validating ownership), $10,000 Warranty, Passive Site Seal, 5 Minute Issuance, 1 Domain supportedSecure your website and protect your customers' data with an SSL certificate from Aplus.net. We offer a [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $34.99/yr. | 1 | |||
| Sectigo SSL | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔐 Domains protected : 1 Validation for Domain Name (paperless, validating ownership), $250,000 Warranty, Dynamic Site Seal, 5 Minute Issuance, 1 Domain supportedSecure your website and protect your customers' data with an SSL certificate from Aplus.net. We offer a [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $99.99/yr. | 1 | |||
| Premium SSL | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔐 Domains protected : 1 Validation for Domain Name and Company Details, $250,000 Warranty, Dynamic Site Seal, 1-3 Days Issuance, 1 Domain Supported, 1 Year Free PCI Scanning, 1 Year Free Daily Website ScanningSecure your website and protect your customers' data with an [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $179.99/yr. | 1 | |||
| Extended Validation SSL | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔐 Domains protected : 1 Validation for Full Organization, $1,750,000 Warranty, Dynamic Site Seal, 1-3 Days Issuance, 1 Domain supported, 1 Year Free PCI Scanning, 1 Year Free Daily Website ScanningSecure your website and protect your customers' data with an SSL [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $248.99/yr. | 1 | |||
| Wildcard SSL | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔐 Domains protected : Unlimited Validation for Domain Name, $250,000 Warranty, Dynamic Site Seal, Immediate Issuance, 1 Domain supported with unlimited subdomainsSecure your website and protect your customers' data with an SSL certificate from Aplus.net. We offer a variety of [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $440.99/yr. | all subdomains | |||
| 🔧 Web Design | Keep mouse over features! | 💰Price | 📆 Updated | |||
| Standard Website | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Website Builder  3 pages, Custom domain name, up to 3 revisions, up to 2 stock images per page, responsive design.Let our team of expert web designers create a stunning website for your business. We offer a variety of web design packages to fit your needs and [...] 🔗 Plan URL : https://www.aplus.net/web-design | $34.99/mo. | ||||
| Business Website | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Website Builder 5 pages, Custom domain name, up to 3 revisions, up to 5 stock images per page, responsive design. Choose 3 optional features from: Interactive Photo Gallery, Contact Us Form, Coupons, Media Library, Menus, or Appointment Scheduler.Let our team of [...] 🔗 Plan URL : https://www.aplus.net/web-design | $69.99/mo. | ||||
| Ecommerce Website | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Website Builder, E-Commerce 5 pages, Custom domain name, up to 3 revisions, customer-provided images, responsive design, and setup of up to 10 products for the ecommerce store.Let our team of expert web designers create a stunning website for your business. We offer a [...] 🔗 Plan URL : https://www.aplus.net/web-design | $103.99/mo. $149 Setup Fee | ||||
| 🔧 Emails - 💻 Linux | Keep mouse over features! | 💰Price | 📆 Updated | |||
| 3 email addresses | features *💳 Payment Methods : Credit / Debit / Prepaid Cards 3 email addresses, 3 GB Mailbox Size per mailbox, POP, IMAP&webmail access, Spam filtering, Online contacts, calendar, notes, tasks, Blackberry Push Forwarders/Aliases, Autoresponders, virus scanning&spam filteringGet professional email for [...] 🔗 Plan URL : https://www.aplus.net/business-email | $3.23/mo. | 9 GB | unlimited | ||
| 10 email addresses | features *💳 Payment Methods : Credit / Debit / Prepaid Cards10 email addresses, 3 GB Mailbox Size per mailbox, POP, IMAP&webmail access, Spam filtering, Online contacts, calendar, notes, tasks, Blackberry Push Forwarders/Aliases, Autoresponders, virus scanning&spam filtering Get professional email for [...] 🔗 Plan URL : https://www.aplus.net/business-email | $6.47/mo. | 30 GB | unlimited | ||
| 100 email addresses | features *💳 Payment Methods : Credit / Debit / Prepaid Cards100 email addresses, 3 GB Mailbox Size per mailbox, POP, IMAP&webmail access, Spam filtering, Online contacts, calendar, notes, tasks, Blackberry Push Forwarders/Aliases, Autoresponders, virus scanning&spam filtering Get professional email for [...] 🔗 Plan URL : https://www.aplus.net/business-email | $23.99/mo. | 300 GB | unlimited |
Contact information is managed by aplus.net representatives Amanda Rusich - amandar@a..., support@a..., contact@a..., sales@a..., webmaster@a..., admin@a... [login]
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📊 Web stats
| ⚑ Targeting: | Canada, United States |
| 📂 Details for https://www.aplus.net/ | |
|---|---|
| 📥 Website DNS: | ns1.abac.com => 64.29.144.70 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com ns2.abac.com => 64.29.154.70 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com MX::mx3c40.carrierzone.com => 64.29.151.238 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com MX::mx1c40.carrierzone.com => 64.29.151.236 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com MX::mx2c40.carrierzone.com => 64.29.151.237 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com |
| 🔨 Server Software: | Apache|PHP/8.2.27 |
| 📌 Website IP: | 209.235.147.104 |
| 📍 IP localization: | Canada, Ontario, Waterloo - see top providers in Canada, Ontario |
| 🔗 ISP Name, URL: | Internet Names for Business Inc., hostopia.com (inactive) |
✅ Customer testimonials
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📋 Aplus.net News / Press release
Aplus.net Announces Codero - Offers advanced dedicated and managed hosting solutions core business model developed by seasoned management.
Aplus.net, a web hosting company and internet solutions provider, today announced the launch of Codero, a business entity focused solely on dedicated and managed hosting services for small and medium-sized businesses. The company states that Codero's business plan provides customer service driven advanced hosting solutions for email, eCommerce, and other hosting needs, delivering [...]
Aplus.net, a web hosting company and internet solutions provider, today announced the launch of Codero, a business entity focused solely on dedicated and managed hosting services for small and medium-sized businesses. The company states that Codero's business plan provides customer service driven advanced hosting solutions for email, eCommerce, and other hosting needs, delivering [...]
Aplus.net Integrates Pinnacle Cart with eCommerce Hosting - Pinnacle shopping cart solution is customizable, secure and filled with features for SEO friendly stores.
Aplus.net, a web hosting company and internet solutions provider, today announced the integration of Pinnacle Shopping Cart - a marketing focused and fully customizable merchant tool designed to maximize online store sales. With its broad range of product merchandising, CRM, SEO features and multiple payment options, the new cart offers a timely alternative for businesses of all sizes [...]
Aplus.net, a web hosting company and internet solutions provider, today announced the integration of Pinnacle Shopping Cart - a marketing focused and fully customizable merchant tool designed to maximize online store sales. With its broad range of product merchandising, CRM, SEO features and multiple payment options, the new cart offers a timely alternative for businesses of all sizes [...]
Aplus.net Expands Online Backup and Recovery Solutions - Added EVault software capabilities help to control backups, minimize storage needs, and speed up data recovery.
Aplus.net, a web hosting company and internet solutions provider, today announced that it now offers EVault automated online backup and remote backup as part of its complete lineup of services for dedicated server customers. The company states that it is available for its customers with self-managed dedicated servers at $25 for 20 GB per month, EVault also comes standard as part [...]
[search all aplus.net news]Aplus.net, a web hosting company and internet solutions provider, today announced that it now offers EVault automated online backup and remote backup as part of its complete lineup of services for dedicated server customers. The company states that it is available for its customers with self-managed dedicated servers at $25 for 20 GB per month, EVault also comes standard as part [...]
📣 Aplus.net Social Networks
https://twitter.com/Aplus_net
Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Account started from August, 2008, having already 7263 tweets with 1462 followers and 559 friends. Last activity on .
Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Account started from August, 2008, having already 7263 tweets with 1462 followers and 559 friends. Last activity on .
https://www.facebook.com/aplus.net1/
About: Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Aplus.net account is having several likes, talking about them several people. Last activity on .
About: Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Aplus.net account is having several likes, talking about them several people. Last activity on .
https://www.linkedin.com/company/aplus-net/
Aplus.net (established 1992) is a Privately Held entity having 397 followers on LinkedIn and 51-200 employees, industry Internet.
Aplus.net (established 1992) is a Privately Held entity having 397 followers on LinkedIn and 51-200 employees, industry Internet.
No official Blog yet
Reviews👪 Aplus.net Customer Ratings
The quick stats of Aplus.net profile shows a note average of 1.8 out of 10, counting 30 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
Add your own review [Toggle to basic/advanced form]
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| (1 = 3.33%) | |
|---|---|
| (1 = 3.33%) | |
| (2 = 6.67%) | |
| (26 = 86.67%) |
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Lee Taylor (lmartintaylor@g...) / ticketfixit.com
😠 Run from this company - horrible experience
Horrible service. In the end they suspended my site and refused to help me get it back up telling me on the phone that "there was nothing they could do." I had to reach out to their competitor, hostgator, for tech support on getting my site back up. Hostgator was very helpful.
Horrible service. In the end they suspended my site and refused to help me get it back up telling me on the phone that "there was nothing they could do." I had to reach out to their competitor, hostgator, for tech support on getting my site back up. Hostgator was very helpful.
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-anonymous- (toby@t...) / thebrandinghouse.com
😠 I have over 30 clients hosted on aplus.net. And have been using them for over 17 year. I will be migrating all of my clients to a new hosting company. They recently changed their SMTP protocols without informing a single client. I have spent two days reaching out to all of my clients, helping them update settings on multiple devices. All of this time is unbillable and now my clients are unhappy. Tech support has declined during COVID and there is literally no sales support.
Do NOT spend your time or money with Aplus.net!
Do NOT spend your time or money with Aplus.net!
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Boldbear (maps@h...) / vikingcondo.net
😃 Dropped Website Security
I have a small website for a condo association. I was using basic directory security where if the user doesn't have access then a dialog box pops-up asking for the user name and password. They dropped the security leaving the secure directories completely open. I have no idea how long this was going on but they dropped my security! The issue has been given a ticket number so god knows how long they'd leave my site open while their discussing the problem. I'm deleting the sensitive content and going to start scanning the internet for a different web services provider.
I have a small website for a condo association. I was using basic directory security where if the user doesn't have access then a dialog box pops-up asking for the user name and password. They dropped the security leaving the secure directories completely open. I have no idea how long this was going on but they dropped my security! The issue has been given a ticket number so god knows how long they'd leave my site open while their discussing the problem. I'm deleting the sensitive content and going to start scanning the internet for a different web services provider.
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-anonymous- (-no email-) / basicintell.com
😠 aplus.net - still pathetic after all these years
I have been with Aplus.net for over 10 years, principally as a domain registrar, and more recently (last 7 years) as a share business plan customer. I have always felt that the company based in Overland Park, Kansas, had a very bad attitude towards customers, and I have been forced to file at least one BBB complaint. When the tech support was taken over by a Canadian company, the quality of support noticeably improved; however, the canucks are very limited in what they are permitted to do and are restricted, essentially, to the same level of access as the customer - i.e., using the control panel.
Specific complaints:
1. Poor security. Passwords are limited to 8 characters for email accounts.
2. Aplus requires you to give your primary account password to verify identity when contacting them for support, and they have done away with challenge-reply verification.
3. Support is unable to answer basic questions like what version of phpBBB the hosting plan supports. I had to escalate [read more...]
I have been with Aplus.net for over 10 years, principally as a domain registrar, and more recently (last 7 years) as a share business plan customer. I have always felt that the company based in Overland Park, Kansas, had a very bad attitude towards customers, and I have been forced to file at least one BBB complaint. When the tech support was taken over by a Canadian company, the quality of support noticeably improved; however, the canucks are very limited in what they are permitted to do and are restricted, essentially, to the same level of access as the customer - i.e., using the control panel.
Specific complaints:
1. Poor security. Passwords are limited to 8 characters for email accounts.
2. Aplus requires you to give your primary account password to verify identity when contacting them for support, and they have done away with challenge-reply verification.
3. Support is unable to answer basic questions like what version of phpBBB the hosting plan supports. I had to escalate [read more...]
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Nikki (nikki_walt@y...)
😠 I have been with Aplus.net since 2003. In December I was told all of my accounts were being upgraded (I have a reseller account for a local web firm). I soon realized that the company had switched hands and in a matter of days stellar service went down the tubes. No cron job functionality (still unfixed to-date), cannot access email or database files via ftp as they are farmed out to another party, carrier zone. Their 99% uptime guarantee is a joke. I still do not have full functionality of my accounts, which caused me to lose 4 customers to date and when I asked for some of my money to be refunded since my accounts were down for a little over a week during the upgrade, form mail stopped working for about 2 months, all autoresponders were deleted and never reactivated, and cron still isn't working- no response. I would have left in December except with client email accounts totaling around 300 and no longer have access to create a backup- causes a nightmare for m
e to [read more...]
e to [read more...]
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Mark Wadsworth (markwadsworth@y...) / oldnorthstatesutlery.com
😉 I feel the pain with Aplus.net. Last year with the platform change they really screw me for about 2 months. I missed most of the cyber Christmas shopping season. About late Dec 2009 they fixed my site. Aplus.net was on thin ice with me. About mid way through 2010 I was cooled off with them and signed on for another year with them. That was a big mistake on my part. About 3 and a half weeks ago my store went down again. It was down had for 2 weeks during Christmas again. They fixed it but all the links from my website to my store were cut and I am not able to go in and fix them. I have been blown off many times by Aplus.net in the last few weeks. They have called me back at very odd times like around 7:30 on a Sunday night and I was not home. In May my year will be up. I will be moving on to another host. I have been a Aplus.net customer since 2004.
If I am going to spend money for poor service. I may as well go someplace else where I can get service for less money.
If I am going to spend money for poor service. I may as well go someplace else where I can get service for less money.
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Michael Smith (michael@r...) / accessdrive.net
😠 I have been with aplus for several years, and back in march, I started being charged for extra ftp accounts ($3.98) and it lasted for 2 months then it went up to $7.96 and went for three months. It is Aug. and I contacted them about this back in June and I am still having the problem and they said it was fixed. They are refusing to give me a refund:
"We do not offer prorated refunds on any of our services." This was from
Caysha Steger
Manager, Escalations and Retentions
APLUS.NET, a Deluxe Company
Phone: 913.495.4542
Do not use this service!!!!
"We do not offer prorated refunds on any of our services." This was from
Caysha Steger
Manager, Escalations and Retentions
APLUS.NET, a Deluxe Company
Phone: 913.495.4542
Do not use this service!!!!
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Steven M (stevenminnick@g...) / sminnick.com
😠 I had been a customer for years and was satisfied, but they recently did an "upgrade" and broke the ability to host wordpress blogs (due to a VERY outdated version of libxml2 from 2006 you can't update the blog from any 3rd party app). They refuse to fix it and are even less helpful about compensating me for the headaches they have given me. I'm writing this review and then leaving them ASAP! I fought with them for 2 months with closed service tickets with no reason, no responses, nothing. Finally got a "we are not able to update that, sorry" The bug was fixed a year ago and since their version is 4 years old wordpress has problems. They suck!
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Luis Fungairiño Martín | -no email-
😠 Hace menos de 1 año que empecé a ver cambios a PEOR en el servicio de APLUS, que los primeros años fué excelente.
Ahora parece que han cambiado de servidores y que incluso han subcontratado alojamiento con algún otro proveedor.
Ha cambiando el Panel de Control, han cambiado las rutas de alojamiento, ha cambiado el Webmail. TODO A PEOR
Ahora incluso ha dejado de funcionar el envío de formularios mediante PHP en 7 formularios que tengo funcionando.
No dan respuesta, simplemente me dicen que no hay cambios en su Sistema y que hable con mi web-designer.
Resulta que soy yo el web-designer.
Mis formularios han estado funcionando todos estos años y no he tenido que tocarlos. Ahora el comando PHP mail(...) no ejecuta su cometido. Y SIN EXPLICACIONES.
Ya me estoy buscando otro proveedor.
Ahora parece que han cambiado de servidores y que incluso han subcontratado alojamiento con algún otro proveedor.
Ha cambiando el Panel de Control, han cambiado las rutas de alojamiento, ha cambiado el Webmail. TODO A PEOR
Ahora incluso ha dejado de funcionar el envío de formularios mediante PHP en 7 formularios que tengo funcionando.
No dan respuesta, simplemente me dicen que no hay cambios en su Sistema y que hable con mi web-designer.
Resulta que soy yo el web-designer.
Mis formularios han estado funcionando todos estos años y no he tenido que tocarlos. Ahora el comando PHP mail(...) no ejecuta su cometido. Y SIN EXPLICACIONES.
Ya me estoy buscando otro proveedor.
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Steve (gumtrunk@y...)
😠 I have been with aplus.net for over 3 years now and although there has been many problems I decided to stick with them because I had so many problems with previous hosts that i thought this one wasn't so bad for a shared hosting provider.
But as time went on, my view started to change for the worse:
1)
As many people with aplus.net, people used to send me emails I never received. When asked about it, all support could say was, well, it has been received by our server so it should be with you shortly... and guess what? It never did.
2)
Then they decided to add captcha feature to their form processing software. I have never seen such a bad integration in my life. After clicking on the submission form, customer were taken to a totally blank page with captcha on it... They couldn't care less about respecting the look and feel of your website! I complained about it but they said that I should install my own script... A nice way to say f@*! off, we don't care what you [read more...]
But as time went on, my view started to change for the worse:
1)
As many people with aplus.net, people used to send me emails I never received. When asked about it, all support could say was, well, it has been received by our server so it should be with you shortly... and guess what? It never did.
2)
Then they decided to add captcha feature to their form processing software. I have never seen such a bad integration in my life. After clicking on the submission form, customer were taken to a totally blank page with captcha on it... They couldn't care less about respecting the look and feel of your website! I complained about it but they said that I should install my own script... A nice way to say f@*! off, we don't care what you [read more...]
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fran (g4@g...)
😠 they were recently purchased by hostopedia. since then it has been nothing but issue after issue with no end in sight. hostopedia is the worst i have ever dealt with and i keep losing money every day. stay away from aplus as they are just a helpdesk now and hostopedia is 10x worse than any old review you see on here about aplus.
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C. Daynes (-no email-)
😠 I am a web designer. Based on a review CNET did on Aplus years ago, I put all my accounts under Aplus thinking they were reliable (thanks CNET). I was not a reseller - I just used their services. As time went by some clients had terrible problems particularly with email - the servers would go down with regularity, clients lost days of email and of course called me to complain. Aplus tech support always would indicate it was no big deal it would be fixed in 24 hours, it was always something out of their control etc. The email for those particular downtime would never be received. It just went into space somewhere. Of course, this made these clients unhappy with me. I obtained hosting for clients elsewhere and transferred domains after once again unsuccessfully calling tech support. Now get this... I've transferred the domain name away which causes the hosting to be null and void. I told the TechSupport person on the phone (which they have a note of in their records) that I [read more...]
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Jay Vince (jaysb7@h...)
😠 Wow, this is just an icing on the cake to go along with the horrible service I received.
Not only did I never get to use my dedicated server or any services but now I lose my money too. Sorry you should change your name from Aplus.net to FPlus.net, worst service Ive ever been exposed to. Just a bunch of thieves.
Thanks again Fplus.net
Not only did I never get to use my dedicated server or any services but now I lose my money too. Sorry you should change your name from Aplus.net to FPlus.net, worst service Ive ever been exposed to. Just a bunch of thieves.
Thanks again Fplus.net
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Another dissatisfied client (soarer1@h...)
😠 Used cedant.com (sub of Aplus.net) and our website and emails have been down for 2 weeks now. Data on our website also lost. Support is non-existent and same responses as the posts below. Contemplating taking legal action as we have lost business for 2 weeks. Will be back to post update. Gross negligence is a crime cedant/aplus. You need to take responsibility.
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denny (ttidy@y...)
😃 Aplus.net hosting service is terrible, for past year, their have outage or some known network problem, they will not notify its customer!!! you find out your website was down after some hours later from your own customer...
When you call the their tech support, they will tell you they don't know anything about their outage, and telling you to go somewhere else if you are not happy about their service, their up time is terrible and non guaranteeable!!
I want to get out their service once the Holiday sesson is done! I am so fat up with them!
When you call the their tech support, they will tell you they don't know anything about their outage, and telling you to go somewhere else if you are not happy about their service, their up time is terrible and non guaranteeable!!
I want to get out their service once the Holiday sesson is done! I am so fat up with them!
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Brian (brianswebshop2@a...)
😠 My server has been down for 5 days now and they are still unable to provide me a date as to when it will be back up. And the sad thing is, they are still taking orders for new servers.
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: [read more...]
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: [read more...]
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Rick (-no email-)
😠 11/30/2007 - I have been with them for 6 months, and today is the second major outage! In fact today my server has been un reachable for most of the day! As soon as its up I am moving ASAP!
They keep quite about downtime hoping no customers notice... Stay clear of them!
They keep quite about downtime hoping no customers notice... Stay clear of them!
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-anonymous- (-no email-)
😠 I've got a high end dedicated server plan. Aplus.net is really bad. I've had four major outages with them in the past two months. I am moving my server to a new host, but didn't want to take the time over the holidays. So I stayed with them. Big mistake. 25-75% package loss for the last 3.5 hours. Its November 29th, you can imagine the money I'm losing... Their customer support is horrible, they won't notify you about outages and they won't give you updates as they repair their systems. This is the third time there has been "router" problems in the last two months. I am just miserable... 1,000's of dollars down the tubes so far. Don't be like me, get a different dedicated server host.
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laurent martin (lma.smm@g...)
😠 I concur with many other contributors: Stay away from Aplus.net. Don't make the mistake we did. Their support is terrible and their quality of service below par. They have been down for the past 45 min and there is no one to be reached. Even their core commercial website (www.aplus.net) has been down. Their entire infrastructure is still down as I am writing.
This a testimonial to their capacity to keep your business up and running. By now my company has lost a few thousands of dollars of orders . I am looking forward to seeing what they will be offering to compensate for their failing. Reading the other posts i am not to hopeful. By the way, I also had charge issues. A couple month ago, they debited us twice.
I am taking my business elsewhere as soon as my IT team has the bandwidth to migrate our servers.
This a testimonial to their capacity to keep your business up and running. By now my company has lost a few thousands of dollars of orders . I am looking forward to seeing what they will be offering to compensate for their failing. Reading the other posts i am not to hopeful. By the way, I also had charge issues. A couple month ago, they debited us twice.
I am taking my business elsewhere as soon as my IT team has the bandwidth to migrate our servers.
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-anonymous- (-no email-)
😠 Endless problems with their suport. Stay away from them! I had to file a claim with the BBB and do a charge back to get my money back from them. They didn't offer the services that they claimed on their website. When I asked about them, they told me that if I had searched the Knowledge Base, I would have seen that they defined the services differently than most. Bait and switch all the way.
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Odenplan (franson@h...)
😠 We had a dedicated server by them for 6 months.
They charge your credit card for services you don't order.
The last week it has had 12 hours downtime on the network itself. 4 + 4 + 4 = 12 hours. The server has been fine, but their network sucks.
The support has no clue about when and how they will fix their serious quality problem.
They claim a 99.99% uptime. They don't live up to that. Aplus.net is a fake. Just avoid them.
They charge your credit card for services you don't order.
The last week it has had 12 hours downtime on the network itself. 4 + 4 + 4 = 12 hours. The server has been fine, but their network sucks.
The support has no clue about when and how they will fix their serious quality problem.
They claim a 99.99% uptime. They don't live up to that. Aplus.net is a fake. Just avoid them.
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Matt D (mattd@h...)
😁 I purchased a dedicated server from them and though I may have had a few problems they are very responsive and much better than any other company I have hosted with. I currently have just under 10 domains that I mange on my server with ease. The control panel/server administration software I use with it is Plesk which is by far the best I have ever used before. There are no hidden costs all costs are associated to what I have purchased and agreed to. If I do have a dispute about my bill they take it very seriously. Customer service here is outstanding and by far better than I would expect this type of company to have.
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-anonymous- (-no email-)
😠 Definitely do not use this company. I thought I had researched this company, but obviously not enough. I am having the same problems as the other reviewers. Hidden charges galore.
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Mark (marklinford@b...)
😠 Stay away from this company at all costs. I used to host with Aplus.net. I chose to change hosting companies. I cancelled with Aplus.net and then they still went ahead and charged me for another year's worth of hosting even though I had cancelled and my site was being hosted with someone else. They would not refund my money even though they were clearly in the wrong. These people are rip-offs! Do not use this company.
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Bra (bradford@v...)
😠 After I cancelled they sold my contact email address to spammers. Just another reason not to host with Aplus.net. See my email record for that email address that was only ever used for contact with them http://www.vosupply.com/aplusnet.gif
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mark (maark_75@y...)
😠 AVOID! They couldn't solve a simple technical issue, so my website was useless. I cancelled the services using their online cancellation form, but they kept billing me. When I asked for refund, they lied that they never got my cancellation.
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Jataun (msellis100@y...)
😠 This company has many hidden charges. I paid for services for the entire year when purchasing my plan. After that I recieved billing on my account (direct debit) every two weeks. I called to fix this several times during which their overseas customer service changed my plan and added another bill? My services were not working and I called in to have everything removed that I did was not included in the year plan once again. Most of my domains and services were not working and were paid for so I no longer wanted the service. They then charged me 80 and said dont pay till August. I recieved two bills a few months later for another 80$. At this point nothing was still working. I have paid for the domain for the year and they have taken it down months ago and want more money. I have never been able to get a decent call with them. None of them are in the US and they dont have good command of the English language. Dont do it !
