IONOS negative review #9063 by Unhappy 1and1 customer on Feb 2010
IONOS got a negative review on
Unhappy 1and1 customer ( -no email- )
Still can't believe I found this service provider in a top 10 list. So Here is my review to help other people know what is this company for real.
I have been their customer for 4+ years, I got about 10 domains and one beginner's package.
Horrible customer service. They will always have the reason. Bad communication with customers not letting you know when something happens to your account. They will always argue it is your fault. It is a headache to have to contact them for even a small issue/request.
Problems I had with them over the years:
1- Email not working.
2- Website down.
3- Domain cancel request didn't go through and I got charged another year for it.
4- Someone STOLE one of my domains (to put it for resale @ several thousand dollars) while in the process of transferring it to 1and1, ruining my company main domain (having to get the .net version), they off course didn't care and said it was MY fault.
5- My credit card was expired so my hosting payment didn't go through. They never contacted me about it. I found out when my service was disconnected and they had already sent my $8 bill to a collections agency!! I ended up paying about $50 with all the fees. They said they sent me emails... I received no emails about this, just junk service upgrade offers and newsletters from them. They never called, never sent alerts through the internal messaging system or anything. Once I paid, the service was reconnected about one week later. Ridiculous!!
Hosting service is average, not fast at all. Sometimes takes forever to be able to FTP upload, specially larger files (more than 1.5MB), as the server connection drops constantly. Email is not reliable either.
Be aware that you get what you pay for: they are cheap.
I'm looking forward to move to a different service provider that treats me like a person.
Would definitely not recommend to anyone.
I have been their customer for 4+ years, I got about 10 domains and one beginner's package.
Horrible customer service. They will always have the reason. Bad communication with customers not letting you know when something happens to your account. They will always argue it is your fault. It is a headache to have to contact them for even a small issue/request.
Problems I had with them over the years:
1- Email not working.
2- Website down.
3- Domain cancel request didn't go through and I got charged another year for it.
4- Someone STOLE one of my domains (to put it for resale @ several thousand dollars) while in the process of transferring it to 1and1, ruining my company main domain (having to get the .net version), they off course didn't care and said it was MY fault.
5- My credit card was expired so my hosting payment didn't go through. They never contacted me about it. I found out when my service was disconnected and they had already sent my $8 bill to a collections agency!! I ended up paying about $50 with all the fees. They said they sent me emails... I received no emails about this, just junk service upgrade offers and newsletters from them. They never called, never sent alerts through the internal messaging system or anything. Once I paid, the service was reconnected about one week later. Ridiculous!!
Hosting service is average, not fast at all. Sometimes takes forever to be able to FTP upload, specially larger files (more than 1.5MB), as the server connection drops constantly. Email is not reliable either.
Be aware that you get what you pay for: they are cheap.
I'm looking forward to move to a different service provider that treats me like a person.
Would definitely not recommend to anyone.
67 out of 71 users found this review to be helpful!