IONOS negative review #775 by Joe (Jotopia2006@Y...) on Nov 2006
IONOS got a negative review on
Joe ( Jotopia2006@Y... )
"You get what you pay for", and 1and1 is no exception. Control panel is difficult to use, and the customer service is GOD AWFUL (45 - 60 minute waits, and sometimes with hangups) and customer service ant technicians can't even speak ENGLISH. This summer, I moved, and thus my credit card info changed. In 9/06, 1 week after the end of my contract period, they couldn't renew me for the next 6 months (email changed also), and they locked my domain and account access (which is understandable). What really got my goat is when I went to pay the fee for the next 6 months, $29, they had already sent my account to a collection agency, and it would cost me $49 to get out of collections and have my domain turned back on. How can I be charged an additional $20 for $29 worth of service and sent to a collections agency for service I haven't received yet (you pay for service in advance)? I really hate this company. Do not do business with them!!!! I moved to HostMySite.com and am EXTREMLY pleased with the level of customer service nd professionalism that I have received.
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