Contabo negative review #59213 by azhar.umar@g... on Apr 2022
Contabo got a negative review on
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**Daylight Robbery**
Do not host your public sites on Contabo server, they have the worst TTBF ever in the market. They also have weird policies. I paid for a year, cancelled on their dashboard within 14 days, waited 8-10 days for refund, but did not receive a refund. Upon reaching out to customer care, they said their policy states that just cancellation is not enough, the customer has to send them a refund request in a prescribed format either via a mailed letter, a fax, or email. C'mon, which year are they living in?
Anyhow I lost the money 1 year subscription money. They lost a customer forever. I still have my ERP instance running on contabo. I am waiting for the contract period to end to switch back to GCP.
Here is the story about TTBF.
On recommendation from an ERP consultant, we moved our ERP from Google Cloud VM to a Contabo server. Everything seemed fine. But few of our employees complained that the ERP has become a bit slower. I dint give it much concern.
Later that month, we decided to move our public wordpress site to contabo's server. Our website have a very minimum traffic, approximately 1000 to 2000 vistors per month. But the website was loading very slow. When we checked the GTMetrix it showed that TTBF was above 3500 ms. Originally our total load time used to be only 280 ms. To make sure it is not an issue with our theme and plugins, we tried a plain installation of wordpress on contabo, digital ocean and google cloud. All on their chepest servers. Digital ocean and google cloud servers selected for testing was on a fraction of the specification of contabo servers. We discovered that there was some real issues with Contabo server, because DO and Google Cloud was delivering TTBF below 80 ms. I read online and found that this was a common issue with Contabo and they were also throttling disk IO. It was hardly 5 to 7 days since we purchased the server and I had read that they had a 14 days refund policy. We had paid for an entire year. We immediately cancelled the services and waited for the refund to happen. It never happened.
Do not host your public sites on Contabo server, they have the worst TTBF ever in the market. They also have weird policies. I paid for a year, cancelled on their dashboard within 14 days, waited 8-10 days for refund, but did not receive a refund. Upon reaching out to customer care, they said their policy states that just cancellation is not enough, the customer has to send them a refund request in a prescribed format either via a mailed letter, a fax, or email. C'mon, which year are they living in?
Anyhow I lost the money 1 year subscription money. They lost a customer forever. I still have my ERP instance running on contabo. I am waiting for the contract period to end to switch back to GCP.
Here is the story about TTBF.
On recommendation from an ERP consultant, we moved our ERP from Google Cloud VM to a Contabo server. Everything seemed fine. But few of our employees complained that the ERP has become a bit slower. I dint give it much concern.
Later that month, we decided to move our public wordpress site to contabo's server. Our website have a very minimum traffic, approximately 1000 to 2000 vistors per month. But the website was loading very slow. When we checked the GTMetrix it showed that TTBF was above 3500 ms. Originally our total load time used to be only 280 ms. To make sure it is not an issue with our theme and plugins, we tried a plain installation of wordpress on contabo, digital ocean and google cloud. All on their chepest servers. Digital ocean and google cloud servers selected for testing was on a fraction of the specification of contabo servers. We discovered that there was some real issues with Contabo server, because DO and Google Cloud was delivering TTBF below 80 ms. I read online and found that this was a common issue with Contabo and they were also throttling disk IO. It was hardly 5 to 7 days since we purchased the server and I had read that they had a 14 days refund policy. We had paid for an entire year. We immediately cancelled the services and waited for the refund to happen. It never happened.
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