Altus Host negative review #44894 by xyz15@p... on Dec 2019
Altus Host got a negative review on and one official response on
-anonymous- ( xyz15@p... )
We're EN-COMT LTD located in UAE - Dubai.
We proceeded our domain transfer to Altushost.
We paid for our domain transfer.
Next day we noticed the following notification on our Altushost account dashboard:
Domain is pending transfer. Once we will receive payment for order it will be processed automatically - you will be notified about domain registration progress by email.
We immediately contacted Altushost to clarify the reason of our pending domain till they receive our payment, where we actually paid the full amount in the day before.
Anyway, Altushost confirmed our payment and we asked them to correct their notification to make it sound right when their customers actually paid them.
After that, we shared with them another error related to their customers dashboard and shared with them some pictures to show them exactly where's the error.
Immediately, someone named David join our online chat support:
we're leaving you now to have a look at what he wrote to us (From our memory of course as David deleted our chat and kicked us outside the chartroom) -
1. We don't accept clients like you to join us (Altushost).
2. You insulted our team.
3. You've been annoying during the last few days.
4. We're refunding the money you paid for your domain transfer.
Our professional opinion can be described through the following points-
1. Altushost team members are crying babies and not professionals at all.
2. Altuhost support they're team members against their customers even if it's the fault of their team members.
3. Altushost team members are not friendly to talk to at all, whenever you talk to them you'll have the feeling of they're willing to shout you and kick you if they have to.
4. Altushot doesn’t accept any customers criticism.
5. Altushost domain prices are above other company prices with clear reason why.
6. Finally, Altushost is definitely not the right choice for professionals.
EN-COMT LTD, UAE - DUBAI
Best regards,
We proceeded our domain transfer to Altushost.
We paid for our domain transfer.
Next day we noticed the following notification on our Altushost account dashboard:
Domain is pending transfer. Once we will receive payment for order it will be processed automatically - you will be notified about domain registration progress by email.
We immediately contacted Altushost to clarify the reason of our pending domain till they receive our payment, where we actually paid the full amount in the day before.
Anyway, Altushost confirmed our payment and we asked them to correct their notification to make it sound right when their customers actually paid them.
After that, we shared with them another error related to their customers dashboard and shared with them some pictures to show them exactly where's the error.
Immediately, someone named David join our online chat support:
we're leaving you now to have a look at what he wrote to us (From our memory of course as David deleted our chat and kicked us outside the chartroom) -
1. We don't accept clients like you to join us (Altushost).
2. You insulted our team.
3. You've been annoying during the last few days.
4. We're refunding the money you paid for your domain transfer.
Our professional opinion can be described through the following points-
1. Altushost team members are crying babies and not professionals at all.
2. Altuhost support they're team members against their customers even if it's the fault of their team members.
3. Altushost team members are not friendly to talk to at all, whenever you talk to them you'll have the feeling of they're willing to shout you and kick you if they have to.
4. Altushot doesn’t accept any customers criticism.
5. Altushost domain prices are above other company prices with clear reason why.
6. Finally, Altushost is definitely not the right choice for professionals.
EN-COMT LTD, UAE - DUBAI
Best regards,
Hello,
Your Account has been rejected and payment refunded in full.
Reason:
- You've violated our Terms of Services by harassment of our Staff.
AltusHost is a company who operates since 2008. We have very high standards in the quality of support we provide to our clients.
Unfortunately, when somebody isn't respecting our staff and harassing them in multiple ways for no proper reason, we have the full right to reject such a client, that's mentioned in our TOS as well.
Hopefully, you will find a proper Domain Name provider who will serve your needs better.
Marketing representative (info@a..., ).
Your Account has been rejected and payment refunded in full.
Reason:
- You've violated our Terms of Services by harassment of our Staff.
AltusHost is a company who operates since 2008. We have very high standards in the quality of support we provide to our clients.
Unfortunately, when somebody isn't respecting our staff and harassing them in multiple ways for no proper reason, we have the full right to reject such a client, that's mentioned in our TOS as well.
Hopefully, you will find a proper Domain Name provider who will serve your needs better.
Marketing representative (info@a..., ).
53 out of 58 users found this review to be helpful!