IONOS negative review #41380 by legacygamesinc@g... on May 2019
IONOS got a negative review on
-anonymous- ( legacygamesinc@g... )
I was using another company vps and since IONOS sold me the idea that is a great company with outstanding support plus it had as they say... a killer offer wich was 1 dolard per 6 months and then regular price.
So i ended up changing to IONOS, i was so happy about it, i couldnt belive i would have a cheap vps in a ''good company``
But things didnt went as expected.
First when i purchase the vps package it said i need to wait 48h maximum for it to be applyed.... so i waited but meanwhile i started mailing and chatting with support to see if they can give me what i bought faster....
Days passed and i didnt get what i paid for, contract said blocked and after that they canceled the contract and changed pricing on their site.
I have tried to use the live chat but it was like speaking with a robot, no solution at all, the ``person`` could not inform me why my contract was blocked then canceled...and it gave like automated answers.
I olso sent a mail to every mail i could find of ionos and the ones they gave me and im waiting for a reply since days..... nobody from the company contacted me to tell me what the issue was or reply my mails.
I did speak with my personal support lewis ongieri or something, he could give me any information at all, or answer any of my questions nor nothing........
And the worst thing is my payment is still there frozen in paypal as they cancel the contract.
So the support was really lame, nobody knew nothing or could let me know what was the issue and i wasnt given what i paid for.
My guess is that i bought the product and they went out of stock as the next day the promo was gone... or simply they didnt want to maintain me the promo. I honestly dont know and have been waiting for them to contact me for days.
In the end i lost days of vps wich i use it to work, so they damaged me economically and now i need to return to my old vps provided wich i never had such an issue.
I olso set my phone in the section were they call you back, the system acepted my number and never called.
Im really frustrated about this. This is not how a honest and caring company should work. Maybe their vps and so are the best but the support is really a nightmare.
I think i diserve at least an explanation wich was never given.
So i ended up changing to IONOS, i was so happy about it, i couldnt belive i would have a cheap vps in a ''good company``
But things didnt went as expected.
First when i purchase the vps package it said i need to wait 48h maximum for it to be applyed.... so i waited but meanwhile i started mailing and chatting with support to see if they can give me what i bought faster....
Days passed and i didnt get what i paid for, contract said blocked and after that they canceled the contract and changed pricing on their site.
I have tried to use the live chat but it was like speaking with a robot, no solution at all, the ``person`` could not inform me why my contract was blocked then canceled...and it gave like automated answers.
I olso sent a mail to every mail i could find of ionos and the ones they gave me and im waiting for a reply since days..... nobody from the company contacted me to tell me what the issue was or reply my mails.
I did speak with my personal support lewis ongieri or something, he could give me any information at all, or answer any of my questions nor nothing........
And the worst thing is my payment is still there frozen in paypal as they cancel the contract.
So the support was really lame, nobody knew nothing or could let me know what was the issue and i wasnt given what i paid for.
My guess is that i bought the product and they went out of stock as the next day the promo was gone... or simply they didnt want to maintain me the promo. I honestly dont know and have been waiting for them to contact me for days.
In the end i lost days of vps wich i use it to work, so they damaged me economically and now i need to return to my old vps provided wich i never had such an issue.
I olso set my phone in the section were they call you back, the system acepted my number and never called.
Im really frustrated about this. This is not how a honest and caring company should work. Maybe their vps and so are the best but the support is really a nightmare.
I think i diserve at least an explanation wich was never given.
53 out of 58 users found this review to be helpful!