3Essentials Review 2025. Is 3essentials.com good web hosting in United States?
20 user reviews; 8 support responses; 0 testimonials; 23 products, 0 promotions, 5 social accounts, Semrush #3906927; 📆 listed 2005 (#2499)
30835 W. 10 Mile Rd. Ste 1002
Farmington Hills , MI 48336 US
☎ Phone 1-800-706-2908
📧 tyler@3...Website language(s): en-US
👪 Most Recent Customer Reviews
📅
-anonymous- (riarhhs@h...) / averics.com
😠 STAY AWAY!! We switched from GoDaddy because of cost. Had a huge problem with uptime. Servers are extremely slow. They send a lot of spam if you are doing your emails with them as well
🗨 Hello,
Thank you for sharing your feedback back in 2019. While we regret that your experience at that time didn’t meet expectations, I want to assure you that we’ve made significant improvements since then. Over the past few years, we’ve upgraded our server infrastructure, enhanced uptime reliability, and strengthened our email security to help prevent spam-related issues.
We’re committed to delivering a faster, more reliable hosting experience today than ever before. If you’d like to give us another try, our team would be happy to assist and show you the difference these changes have made.
Best regards,
Tyler
3Essentials
✍️ Customer Service (Tyler Knox - sales@3..., 📅 ).
Thank you for sharing your feedback back in 2019. While we regret that your experience at that time didn’t meet expectations, I want to assure you that we’ve made significant improvements since then. Over the past few years, we’ve upgraded our server infrastructure, enhanced uptime reliability, and strengthened our email security to help prevent spam-related issues.
We’re committed to delivering a faster, more reliable hosting experience today than ever before. If you’d like to give us another try, our team would be happy to assist and show you the difference these changes have made.
Best regards,
Tyler
3Essentials
✍️ Customer Service (Tyler Knox - sales@3..., 📅 ).
📅
-anonymous- (-hidden-) / clicksouvenirs.com
😠 3essentials Hosting services have gone really bad, they don't provide the same customer support like they used to. They would not help me out with a problem we had with their hosting service for months and now I have finally moved my website away from them, they are not even replying to my requests for the refund I am supposed to be getting. They used to be good and I am a loyal customer for years, but now they just fob me off with copied and pasted responses.
🗨 Hello,
Thank you for taking the time to share your experience. We’re very sorry to hear that you felt the quality of support had declined and that your concerns weren’t properly addressed. Your loyalty as a longtime customer means a lot, and it’s disappointing to learn that we didn’t meet your expectations during that time.
Since then, we’ve made several improvements to our support process, including expanding our support team, enhancing training to ensure personalized and timely responses, and improving our refund resolution procedures. Our goal is to provide the same reliable, attentive service that our customers valued in the past — and more.
While we understand you’ve already moved your website, we’d still like the opportunity to review what happened and ensure your refund issue was handled properly. Please reach out to us at 1-800-706-2908, and we’ll make this right.
Best regards,
Tyler
3Essentials
✍️ Customer Service (Tyler Knox - sales@3..., 📅 ).
Thank you for taking the time to share your experience. We’re very sorry to hear that you felt the quality of support had declined and that your concerns weren’t properly addressed. Your loyalty as a longtime customer means a lot, and it’s disappointing to learn that we didn’t meet your expectations during that time.
Since then, we’ve made several improvements to our support process, including expanding our support team, enhancing training to ensure personalized and timely responses, and improving our refund resolution procedures. Our goal is to provide the same reliable, attentive service that our customers valued in the past — and more.
While we understand you’ve already moved your website, we’d still like the opportunity to review what happened and ensure your refund issue was handled properly. Please reach out to us at 1-800-706-2908, and we’ll make this right.
Best regards,
Tyler
3Essentials
✍️ Customer Service (Tyler Knox - sales@3..., 📅 ).
📅
-anonymous- (admin@k...) / kingsburgcommunitychurch.org
😠 STAY AWAY! They claim 100% uptime and 24/7 support. Our server was down for over 8 DAYS in a given month, they claim infrastructure problems with their datacenter. Their speeds are glacially slow and support is slow. I had an issue arise on a Sunday and their supposed 24/7 support didn't get back till Monday am. After that, I would wait HOURS in between email responses.
Bottom line: find a different host.
Bottom line: find a different host.
🗨 Hello,
We’re very sorry to hear about your experience and the frustration it caused. Reliable uptime and responsive support are fundamental to the service we strive to provide, and we regret that we fell short at that time.
Since this review, we’ve made significant improvements to our infrastructure and support operations. We’ve upgraded our datacenter hardware, implemented redundancy measures to prevent extended downtime, and expanded our support team to ensure faster response times — including evenings and weekends.
We understand how critical uptime and timely support are for our customers, and our team is committed to delivering a reliable, high-performance hosting experience today. We’d welcome the opportunity to show you the improvements we’ve made if you’d ever consider giving us another try.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
We’re very sorry to hear about your experience and the frustration it caused. Reliable uptime and responsive support are fundamental to the service we strive to provide, and we regret that we fell short at that time.
Since this review, we’ve made significant improvements to our infrastructure and support operations. We’ve upgraded our datacenter hardware, implemented redundancy measures to prevent extended downtime, and expanded our support team to ensure faster response times — including evenings and weekends.
We understand how critical uptime and timely support are for our customers, and our team is committed to delivering a reliable, high-performance hosting experience today. We’d welcome the opportunity to show you the improvements we’ve made if you’d ever consider giving us another try.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
MORE REVIEWS
📄 Editorial Review
(3*) 🔧 Services: Web HostingDomain RegistrationFounded in 2001, 3Essentials Hosting has carved a niche in the hosting industry with a focus on tailored, customer-centric solutions rather than off-the-shelf products. The company positions itself as a personal technology partner, offering everything from straightforward domain hosting to complex private network setups with redundancy and backup systems.
With more than two decades of expertise and over 50,000 customers served, 3Essentials maintains its independence as a privately owned provider. This autonomy enables them to operate their own hardware and network infrastructure, ensuring flexibility, control, and a commitment to service quality. Their relocation to Michigan in 2018 was a strategic step to improve infrastructure stability and safeguard operations against natural disasters.
Data Centers and Infrastructure
3Essentials operates multiple data centers across the United States, including facilities in Raleigh (NC), Dallas (TX), and Seattle (WA). These sites feature 24/7 on-site staff, enterprise-grade cooling, UPS-backed power, and diesel generators for consistent uptime. The company guarantees 100% hardware, network, and infrastructure uptime, supported by a Service Level Agreement (SLA) for eligible hosting services.
The Michigan-based Network Operations Center (NOC) centralizes monitoring and escalation procedures, enabling faster response times and streamlined technical support. Redundant connectivity and high-availability configurations further enhance the reliability of their hosting environment.
Hosting Services
3Essentials provides a variety of hosting solutions for businesses of all sizes, with an emphasis on ease of management and affordability.
Shared Web Hosting
Their shared hosting plans are designed for small businesses and startups looking for a cost-effective yet dependable option. Each plan is fully managed, with setup, maintenance, and backups handled by the 3Essentials team. This approach minimizes technical burdens while allowing clients to launch or maintain their websites quickly.
VPS Hosting
For growing businesses requiring more control and scalability, their VPS solutions deliver a balance of performance and flexibility. These plans are suitable for resource-intensive websites, applications, or custom software environments.
High-Availability Hosting
To reduce downtime risks, 3Essentials offers high-availability (HA) and geo-redundant hosting. This is particularly valuable for e-commerce platforms or mission-critical applications where uninterrupted access is a priority.
SSL Certificates and Domain Services
The company also provides SSL certificates and domain registration services, ensuring a complete hosting ecosystem under one provider.
Specialty Solutions
Over the years, 3Essentials has expanded beyond traditional hosting to include specialized software hosting and IT solutions. Key offerings include:
- Microsoft 365 (O365) for business productivity and collaboration.
- PBX Phone Systems to keep organizations connected with secure VoIP solutions.
- QuickBooks Hosting for financial management, covering Desktop Premium and Enterprise editions.
- Rock RMS hosting for church management systems.
- Microsoft Dynamics GP integration for growing businesses.
Their expertise in these areas enables clients to adopt or migrate to the right technology stack with confidence.
Additional Services and Updates
In 2019, 3Essentials merged its IT Managed Services division with its hosting operations, enabling a more holistic approach to technology support. By 2023, the company further evolved into a full-service provider, introducing web design, SEO, marketing strategy, and custom workflow development alongside their hosting portfolio.
Their premium support program now includes dedicated support specialists, complementing 24/7 live chat and email assistance. This combination of technical and design services allows businesses to centralize multiple digital needs under one partner.
SLA and Uptime Guarantees
3Essentials offers a transparent Service Level Agreement for select hosting services (excluding shared hosting). They provide:
- 100% Server Hardware Uptime – Faulty components are replaced at no cost within two hours of identifying the issue.
- 100% Network Uptime – Covering datacenter-level network infrastructure, with credits issued for downtime exceeding the SLA terms.
- 100% Datacenter Infrastructure Uptime – UPS and generator-backed power systems ensure continuous operation, with compensation available for outages.
Credits for SLA breaches are applied upon request, provided the account is in good standing.
🎯 Conclusion
3Essentials Hosting has built its reputation on a foundation of reliability, responsive support, and a willingness to adapt to changing industry needs. Their focus on small business hosting, combined with a growing range of IT services, makes them an appealing choice for customers seeking more than just basic hosting.However, their shared hosting plans do not include SLA coverage, which may be a drawback for businesses requiring strict uptime guarantees. Still, with privately owned infrastructure, experienced staff, and a strong record of customer satisfaction, 3Essentials remains a trustworthy option for hosting and business IT solutions.
🌏 Server locations:
Morrisville Dallas
📢 Special pages
Website research for 3Essentials on August 6, 2025 by WebHostingTop
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Plans📤 3Essentials Website Products
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
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| Shared Startup | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔌 Hosted domains : 1 🚀 Uptime : 100 %  Reliable Web Hosting — Since 2001Plan Starting at $9.99/month Save 20% with annual billing Whether you’re a startup, business, or design agency, our hosting is built to help you grow with confidence. Included Features: Free website transfer from [...] 🔗 Plan URL : https://www.3essentials.com/hosting/shared/#el-d88794b3 | $9.99/mo. | 20 GB SSD | unmetered | / 1 | |
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| Pro One | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk 🔧 Category : Backup, Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 0 📌 Dedicated IPs : 0 🚀 Uptime : 100 %  Reliable Web Hosting — Since 2001Plan Starting at $5.99/month Save 20% with annual billing Whether you’re a startup, business, or design agency, our hosting is built to help you grow with confidence. Included Features: Free website transfer from [...] 🔗 Plan URL : https://www.3essentials.com/hosting/shared/#el-55dc043d | $5.99/mo. | 5 GB SSD | unmetered | 0 / 1 | |
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| 🔧 Dedicated - 💻 Windows | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Dedicated VPS Small | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 1 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 %  Reliable Web Hosting — Since 2001Plan Starting at $54.00/month Save 20% with annual billing Whether you’re a startup, business, or design agency, our hosting is built to help you grow with confidence. Included Features: Free website transfer [...] 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-fb9524d2 | $54.00/mo. | 60 GB SSD | unmetered | 4 GB | |
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| Fully Managed VPS Jumbo | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : 4 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % Reliable Web Hosting — Since 2001Plan Starting at $304.00/month Save 20% with annual billing Whether you’re a startup, business, or design agency, our hosting is built to help you grow with confidence. Included Features: Free website transfer [...] 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-fa835d07 | $304.00/mo. | 450 GB SSD | unmetered | 32 GB | |
| 🔧 Dedicated - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Dedicated VPS Small | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 1 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 %  Reliable Web Hosting — Since 2001Plan Starting at $34.00/month Save 20% with annual billing Whether you’re a startup, business, or design agency, our hosting is built to help you grow with confidence. Included Features: Free website transfer [...] 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-d45ba2ec | $34.00/mo. | 60 GB SSD | unmetered | 4 GB | |
| Dedicated VPS Medium | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 8000 MB 💪 CPU : 2 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % Reliable Web Hosting — Since 2001Plan Starting at $64.00/month Save 20% with annual billing Whether you’re a startup, business, or design agency, our hosting is built to help you grow with confidence. Included Features: Free website transfer [...] 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-d45ba2ec | $64.00/mo. | 120 GB SSD | unmetered | 8 GB | |
| Fully Managed VPS Small | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 1 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-fa835d07 | $74.99/mo. | 60 GB SSD | unmetered | 4 GB | |
| Dedicated VPS Large | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : 4 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-d45ba2ec | $124.00/mo. | 200 GB SSD | unmetered | 16 GB | |
| Fully Managed VPS Medium | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 8000 MB 💪 CPU : 2 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-fb9524d2 | $135.99/mo. | 120 GB SSD | unmetered | 8 GB | |
| Fully Managed VPS Large | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : 4 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-fa835d07 | $164.99/mo. | 200 GB SSD | unmetered | 16 GB | |
| Dedicated VPS Jumbo | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Self Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : 4 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-d45ba2ec | $264.00/mo. | 450 GB SSD | unmetered | 32 GB | |
| Fully Managed VPS Jumbo | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : 4 🔌 Hosted domains : Unlimited 🚀 Uptime : 100 % 🔗 Plan URL : https://www.3essentials.com/hosting/vps/#el-fa835d07 | $304.00/mo. | 450 GB SSD | unmetered | 32 GB |
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📊 Web stats
| ⚑ Targeting: | United States |
| 📂 Details for https://www.3essentials.com/ | |
|---|---|
| 📥 Website DNS: | ns1.3essentials.com => 173.227.253.196 ( Philadelphia ) / Level 3 Communications Inc. - level3.com ns2.3essentials.com => 204.14.8.4 ( Morrisville ) / 3Essentials Inc. MX::3essentials.com.1.0001.arsmtp.com => 8.31.233.84 ( Atlanta ) / Appriver LLC - appriver.com MX::3essentials.com.2.0001.arsmtp.com => 8.19.118.171 ( Atlanta ) / Appriver LLC - appriver.com |
| 🔨 Server Software: | LiteSpeed |
| 📌 Website IP: | 204.14.8.36 |
| 📍 IP localization: | United States, North Carolina, Morrisville - see top providers in United States, North Carolina |
| 🔗 ISP Name, URL: | 3Essentials Inc., 3essentials.com |
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📣 3Essentials Social Networks
https://twitter.com/3Essentials
3essentials is a leader in the Cloud Hosting and SSD Cloud Server market. Follow us on Twitter!
Account started from February, 2009, having already 4582 tweets with 1141 followers and 995 friends. Last activity on .
3essentials is a leader in the Cloud Hosting and SSD Cloud Server market. Follow us on Twitter!
Account started from February, 2009, having already 4582 tweets with 1141 followers and 995 friends. Last activity on .
https://www.facebook.com/3Essentials/
About: Hosting, Cloud and Managed Services
3essentials Hosting account is having many likes, talking about them several people. Last activity on .
About: Hosting, Cloud and Managed Services
3essentials Hosting account is having many likes, talking about them several people. Last activity on .
https://www.linkedin.com/company/3essentials/
3essentials (established 2001) is a Privately Held entity having 86 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
3essentials (established 2001) is a Privately Held entity having 86 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
https://www.3essentials.com/blog/ Using Wordpress version 6.6.1. Blog added on November, 2013, with total 22 articles, Language en-US. See recent blogs summary posts:
- How to upgrade DNN - In general, upgrading DNN (DotNetNuke) is a straightforward process. It is accomplished simply by copying the files for a new version over the top of an existing version and allowing the application ...
- Plesk Error Adding Domain: A specified logon session does not exist. It may already have been terminated - When adding a domain in Plesk the following error is displayed. Error: A specified logon session does not exist. It may already have been terminated. (Exception from HRESULT: 0x80070520) In ...
- Windows Web Hosting Q&A – Shared or VPS - James C (10:53:40) : Hi Mark N.! Thank you for contacting 3Essentials. How may I assist you today ? Mark N. (10:54:30) : I have been looking at the options you offer and have a few questions James C ...
Reviews👪 3Essentials Customer Ratings
The quick stats of 3Essentials profile shows a note average of 7.2 out of 10, counting 20 opinions. (few listed on the top of the page)
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| (13 = 65.00%) | |
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| (1 = 5.00%) | |
| (6 = 30.00%) |
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Robert Hallsey (rhallsey@p...) / clicketyhome.com
😃 Very good but with qualifications
3Essentials met all my expectations for more than three years. My websites were always up, and response time was good. The few times I submitted tickets, I got quick, polite, and satisfactory replies. However, a few things became deal-breakers, and now I'm looking to change hosts.
The first problem happened when I decided I wanted to host more than one domain name. When I first signed up, they didn't offer a multi-domain plan. By the time I wanted one, they did offer it, and it was only a couple dollars more per month. So I asked that my account be upgraded, but they said they couldn't do that. Instead, I'd have to download all my files, cancel my account, and sign up again as a new customer. I thought that was unreasonable. There's no reason they couldn't just turn on the option that allows multiple domains and bill me the extra couple of bucks.
The second problem was when a PHP application I use got upgraded, and I discovered that it needed PHP 5.3 and that my 3Essentials [read more...]
3Essentials met all my expectations for more than three years. My websites were always up, and response time was good. The few times I submitted tickets, I got quick, polite, and satisfactory replies. However, a few things became deal-breakers, and now I'm looking to change hosts.
The first problem happened when I decided I wanted to host more than one domain name. When I first signed up, they didn't offer a multi-domain plan. By the time I wanted one, they did offer it, and it was only a couple dollars more per month. So I asked that my account be upgraded, but they said they couldn't do that. Instead, I'd have to download all my files, cancel my account, and sign up again as a new customer. I thought that was unreasonable. There's no reason they couldn't just turn on the option that allows multiple domains and bill me the extra couple of bucks.
The second problem was when a PHP application I use got upgraded, and I discovered that it needed PHP 5.3 and that my 3Essentials [read more...]
🗨 Hello,
Thank you for taking the time to share such a detailed review and for being a valued customer with us for more than three years. We truly appreciate your kind words about uptime, performance, and support during your time with us.
We understand your frustrations regarding the lack of a smooth upgrade path for multi-domain hosting and the limitations around PHP version support at the time. Since then, we’ve made major improvements to our infrastructure and service options to provide more flexibility and ensure that customers aren’t limited by outdated software or plan structures.
While it’s true that we’ve shifted our focus toward cloud-based solutions, this change allows us to provide a more stable, secure, and scalable hosting environment for our customers. We recognize this may not fit every budget or need, but it ensures we can deliver the reliability and features that modern websites and applications require.
We appreciate your candid feedback — it’s reviews [read more...]
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
Thank you for taking the time to share such a detailed review and for being a valued customer with us for more than three years. We truly appreciate your kind words about uptime, performance, and support during your time with us.
We understand your frustrations regarding the lack of a smooth upgrade path for multi-domain hosting and the limitations around PHP version support at the time. Since then, we’ve made major improvements to our infrastructure and service options to provide more flexibility and ensure that customers aren’t limited by outdated software or plan structures.
While it’s true that we’ve shifted our focus toward cloud-based solutions, this change allows us to provide a more stable, secure, and scalable hosting environment for our customers. We recognize this may not fit every budget or need, but it ensures we can deliver the reliability and features that modern websites and applications require.
We appreciate your candid feedback — it’s reviews [read more...]
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
📅
Cadillac P (cadp@h...) / coincollectorseye.com
😠 Garbage
days of additional work just to prove to them my windows hosting plan wasn't allocated the right amount of resources and then sent them a copy of the original ticket highlighting their original promise...Once they realized it was a check mate Support Manager Damon's response "To be honest, I haven't gone back and read every ticket in your history, I'm not sure that's necessary for the discussion".
Really?? Who does that?????
laughable
days of additional work just to prove to them my windows hosting plan wasn't allocated the right amount of resources and then sent them a copy of the original ticket highlighting their original promise...Once they realized it was a check mate Support Manager Damon's response "To be honest, I haven't gone back and read every ticket in your history, I'm not sure that's necessary for the discussion".
Really?? Who does that?????
laughable
🗨 Hello,
We’re truly sorry to read about your experience. It’s clear from your review that you felt your concerns weren’t taken seriously, and that’s not the level of support we want to provide. We understand how frustrating it must have been to go through additional work just to resolve a resource allocation issue, only to feel your concerns weren’t fully reviewed or acknowledged.
Since the time of this review, we’ve made significant improvements to our support process. Our team now places a stronger emphasis on thorough case reviews, accountability, and follow-through to ensure no customer feels dismissed or unheard. Every ticket and history of communication is important to us when resolving an issue.
We appreciate you sharing your feedback — even though this was some time ago — as it has helped us strengthen how we serve our customers today.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
We’re truly sorry to read about your experience. It’s clear from your review that you felt your concerns weren’t taken seriously, and that’s not the level of support we want to provide. We understand how frustrating it must have been to go through additional work just to resolve a resource allocation issue, only to feel your concerns weren’t fully reviewed or acknowledged.
Since the time of this review, we’ve made significant improvements to our support process. Our team now places a stronger emphasis on thorough case reviews, accountability, and follow-through to ensure no customer feels dismissed or unheard. Every ticket and history of communication is important to us when resolving an issue.
We appreciate you sharing your feedback — even though this was some time ago — as it has helped us strengthen how we serve our customers today.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
📅
kgunvald (kgunvald@g...) / phdstudy.starcatcher.com
😁 This host is a major stress-reducer!
After 3 gruelling weeks trying unsuccessfully to set up our small but critical website with unresponsive email-only support from WinHost, we switched to 3Essentials. No canned responses here. Such a contrast. Within a few hours spread over 2 days, the site was up and running faster than at WinHost. The support team worked through the myriad config issues (among many others!) with unfailing politeness, patience, professionalism, and downright HELPFULNESS in every case - as did sales. We are relieved and delighted to be associated with this host!
After 3 gruelling weeks trying unsuccessfully to set up our small but critical website with unresponsive email-only support from WinHost, we switched to 3Essentials. No canned responses here. Such a contrast. Within a few hours spread over 2 days, the site was up and running faster than at WinHost. The support team worked through the myriad config issues (among many others!) with unfailing politeness, patience, professionalism, and downright HELPFULNESS in every case - as did sales. We are relieved and delighted to be associated with this host!
🗨 Hello,
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that our team was able to help get your website up and running quickly after the challenges you faced elsewhere. Providing polite, patient, and genuinely helpful support has always been one of our top priorities, and it’s wonderful to know that it made such a difference for you.
Even though this review is from some time ago, we’re proud to say we’ve continued to build on that same level of service. Our support and sales teams remain dedicated to making sure every customer feels heard, supported, and confident in their hosting experience.
We truly appreciate you taking the time to share your feedback — it means a lot to us and to future customers considering 3Essentials.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that our team was able to help get your website up and running quickly after the challenges you faced elsewhere. Providing polite, patient, and genuinely helpful support has always been one of our top priorities, and it’s wonderful to know that it made such a difference for you.
Even though this review is from some time ago, we’re proud to say we’ve continued to build on that same level of service. Our support and sales teams remain dedicated to making sure every customer feels heard, supported, and confident in their hosting experience.
We truly appreciate you taking the time to share your feedback — it means a lot to us and to future customers considering 3Essentials.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
📅
Vicky Tang (vicky@v...)
😠 I have been with 3essentials for more four years, it is the worst experience ever! I've not been able to receive emails in my inbox for more than a year, and I'm not able to access my email account when I'm overseas, whether it's in Japan, China, US or in any of the countries in Europe, and I've been writing to them for more than a year asked for help, they practically ignored it. I had to set up another account for forwarding all the emails, oddly enough all the emails arrived in my forwarding address, but many are still missing from my inbox with 3essentials. Not to mention the poor customer service I received from their tech stuff. I wrote a complain letter to their customer service, not even heard a reply from them on my complain letter. The tech manager wrote me back trying to solve the problem, without apologizing for all the inconvenience that their inadequate service has brought. I'm so fed up with them, and will for sure change a hosting company ,and will never ever [read more...]
🗨 Hello,
We’re very sorry to read about your experience and the difficulties you faced with email access and support. We understand how critical reliable email service is, especially when you’re traveling internationally, and we regret that we fell short of meeting those needs. It’s clear from your review that you didn’t feel heard or supported, and that’s not the standard of service we want for our customers.
Since the time of this review, we’ve made major upgrades to our email and hosting infrastructure to improve both reliability and accessibility worldwide. We’ve also implemented stronger accountability within our support team to ensure that every customer concern is addressed promptly and thoroughly, with the level of care and communication that you deserve.
We appreciate you sharing your feedback, even though it was a difficult experience, as it has helped us identify areas to improve. While we understand you’ve moved on, we’d welcome the opportunity to demonstrate how [read more...]
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
We’re very sorry to read about your experience and the difficulties you faced with email access and support. We understand how critical reliable email service is, especially when you’re traveling internationally, and we regret that we fell short of meeting those needs. It’s clear from your review that you didn’t feel heard or supported, and that’s not the standard of service we want for our customers.
Since the time of this review, we’ve made major upgrades to our email and hosting infrastructure to improve both reliability and accessibility worldwide. We’ve also implemented stronger accountability within our support team to ensure that every customer concern is addressed promptly and thoroughly, with the level of care and communication that you deserve.
We appreciate you sharing your feedback, even though it was a difficult experience, as it has helped us identify areas to improve. While we understand you’ve moved on, we’d welcome the opportunity to demonstrate how [read more...]
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
📅
Shawn (bananalover@g...)
😁 Not having owned a website for a few years now, I searched around and did my homework before picking a new host. I landed on 3Essentials and have been very happy with them.
I wanted a company I could pay on a monthly basis because I didn't have a lot of money at the time, but I wanted to get started as soon as possible. It's a little more expensive to pay monthly, but if you want to pay by the year or by two years you'll save a great deal. Having now tested them out for awhile now, I'll probably sign up for a year. This way I'll save some money and not have to worry about paying for awhile.
Before I signed up I had a few questions. Part of the reason for these questions was to see their sales or tech supports response time in case I ever had a problem. Each time they responded in a very timely matter.
My website with 3Essentials has been very fast. I also have full access to my .htaccess file, which is nice to block people from linking directly to my files. The control panel [read more...]
I wanted a company I could pay on a monthly basis because I didn't have a lot of money at the time, but I wanted to get started as soon as possible. It's a little more expensive to pay monthly, but if you want to pay by the year or by two years you'll save a great deal. Having now tested them out for awhile now, I'll probably sign up for a year. This way I'll save some money and not have to worry about paying for awhile.
Before I signed up I had a few questions. Part of the reason for these questions was to see their sales or tech supports response time in case I ever had a problem. Each time they responded in a very timely matter.
My website with 3Essentials has been very fast. I also have full access to my .htaccess file, which is nice to block people from linking directly to my files. The control panel [read more...]
📅
erin (erinxxxx@n...)
😁 Their support staff was so helpful and quickly responded to all requests and questions I had while transitioning development of the site to myself.
📅
Azmir Andan (azmirsonr9@h...)
😁 I have both of my web sites hosted with 3Essentials. I use the starter plan for personal and have a server too. I highly suggest using them. Really good uptime.
📅
Jay (jsand909@h...)
😁 I can't imagine a better service/support than yours! Thanks a lot. You are my hosts forever.
📅
Spencer (warhammerjsa@y...)
😁 I've only been 3essentials a month and I'm really impressed with them. They had me convinced even before I set up an account when i spoke to one of their Sales people on the phone and after setting up my account their support has been great.
📅
-anonymous- (bwigoder@g...)
😁 Very quick setup, helpful technical support, 10/10 for great service and customer support!
📅
-anonymous- (contoursierra@a...)
😁 Technical support is outstanding. They address issues immediately and put in a continuous effort to resolve problems. They were in touch on almost an hourly basis over the New Year's holiday weekend, all day and in the wee hours of the night, until an issue was resolved.
📅
norah3 (norah3@g...)
😁 Thank you very much for the helpful support email!
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-anonymous- (saga_zy@y...)
😁 I think the technical support department really did a great job! I am very satisfied with their service.
📅
wt (webtech900@y...)
😁 I started off with a "larger" hosting company, and within a matter of 24 hours I realized I made a mistake. 3essentials has been my saving grace! Every aspect of the process has been wonderful. From picking my hosting package, to setting up the site. This is truly a user friendly service!
📅
Russ (russ@3...)
😁 3Essentials would like to take this opportunity to provide the facts regarding the Tropicalboat.com rating. 3Essentials did not make any changes to this customer account. Furthermore, we have documented proof via our log files that shows the owner of the site, or someone the owner gave access to, enabled a feature on their PLESK control panel that enabled this java re-direct.
As confirmed by the customer (after the posting of this rating), once 3Essentials was made aware of a problem with the customers site we identified the change (that we didn't make) and disabled the feature that had been enabled in PLESK. From the opening of the original ticket, until the removal of the feature was about one hour.
At no time has 3Essentials been served with a law suit.
After many days of back and forth explanations, the customer has stated to us:
"I have no complaints and no hard feelings against 3Essentials. Please feel free to close this dispute."
Below is the last response of [read more...]
As confirmed by the customer (after the posting of this rating), once 3Essentials was made aware of a problem with the customers site we identified the change (that we didn't make) and disabled the feature that had been enabled in PLESK. From the opening of the original ticket, until the removal of the feature was about one hour.
At no time has 3Essentials been served with a law suit.
After many days of back and forth explanations, the customer has stated to us:
"I have no complaints and no hard feelings against 3Essentials. Please feel free to close this dispute."
Below is the last response of [read more...]
📅
Kate K (webmaster@t...)
😠 BUSINESSES BEWARE!!! I am the owner of Miami yacht charter company (www.tropicalboat.com). In September this year we outsourced our web hosting to 3Essentials. As we learned (a very hard way) the company used a javascript as a redirect to our main "index" page. Since search engines can not follow this, we were dropped nearly instantly from ALL search engines - there went our thousands of hours and dollars put into search engine optimization! Just like this.. gone! Prior to this we were on the first position on major search engines. And since majority of our clientele came from the search engines directly you can only imagine the losses that we have incurred! This company is absolutely unsuitable and unfit for any type of business hosting, and should not be doing so!!! We currently have a pending lawsuit against 3AEssentials and we want to WARN ALL BUSINESSES: please stay away! If you had similar experience with this company please contact us directly at webmaster@tropicalboat.com [read more...]
🗨 Hello,
We’re very sorry to hear about the challenges you experienced. We understand how critical search visibility is for a business, and it’s clear that this situation had a serious impact. Reliable, business-ready hosting is what we strive to deliver, and we regret that your experience didn’t reflect that standard at the time.
Since then, we’ve significantly updated our hosting platforms and practices. Our team follows modern, SEO-friendly configurations and industry best standards to ensure websites remain fully accessible and search-engine compatible. We’ve also strengthened our support and quality assurance processes so that issues like the one described here do not occur.
While this review is from some time ago, we want to reassure current and future customers that we are committed to providing secure, reliable, and search-friendly hosting services today.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
We’re very sorry to hear about the challenges you experienced. We understand how critical search visibility is for a business, and it’s clear that this situation had a serious impact. Reliable, business-ready hosting is what we strive to deliver, and we regret that your experience didn’t reflect that standard at the time.
Since then, we’ve significantly updated our hosting platforms and practices. Our team follows modern, SEO-friendly configurations and industry best standards to ensure websites remain fully accessible and search-engine compatible. We’ve also strengthened our support and quality assurance processes so that issues like the one described here do not occur.
While this review is from some time ago, we want to reassure current and future customers that we are committed to providing secure, reliable, and search-friendly hosting services today.
Best regards,
Tyler
3Essentials
✍️ Customer Support (Tyler Knox - sales@3..., 📅 ).
📅
Anonymous User (anonymouse@m...)
😁 My very few contacts with the support team have been because of my lack of experience and they have been incredibly helpful and seem to go out of their way to take care of their customers!!!
